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60 Super Micro Computer Technical Support Associate Jobs Hiring Near You

Supermicro

System Engineer

San Jose, CA

$82K - $120K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Work with sales/FAE and customers to provide optimal solution and technical support Qualifications:

Supermicro

Sr. System Engineer

San Jose, CA · On-site

$150K - $180K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Work with sales/FAE and customers to provide optimal solution and technical support * Experiences ...

Supermicro

Staff Product Manager

San Jose, CA

$185K - $211K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Be able to engage with sales and customers to provide pre-sale technical support in networking ...

Supermicro

Staff Data Center Product Manager

San Jose, CA · On-site

$180K - $210K/yr

... Supermicro's data center offerings. * Support customer engagements and presentations to highlight modular innovations. Additional Responsibilities: * Give technical support for customer reviews ...

Supermicro

Sr. System Engineer (GPU/Server)

San Jose, CA

$140K - $158K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide on-demand technical support during critical failure events, employing expertise to develop ...

Supermicro

Sales Support Specialist

San Jose, CA

$70.50K - $77K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... This position is responsible for providing technical and administrative product information to ...

Supermicro

Sales Support Specialist

Manhattan, NY

$70.50K - $76K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... This position is responsible for providing technical and administrative product information to ...

Supermicro

Sr. Sales Support Specialist

San Jose, CA

$75K - $100K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... This position is responsible for providing technical and administrative product information to ...

Supermicro

Sr. Product Manager (27890)

San Jose, CA

$162K - $182K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Work with rack/sales/FAE department and customers to provide optimal solution and technical support ...

Supermicro

Sales Support Specialist

San Jose, CA

$70.50K - $75K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... This position is responsible for sales account maintenance, provide technical and administrative ...

Supermicro

Product Manager

San Jose, CA · On-site

$88K - $160K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide product training, roadmap update and technical support of chassis solution to customers

Supermicro

Technical Writer

San Jose, CA · On-site

Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... Responsibilities : • Provide technical writing and editing support in the development of product ...

Supermicro

Product Manager (27038)

San Jose, CA

$88K - $160K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Serve as third level technical support and provide pre/post-sales Qualifications: * BS orMaster ...

Supermicro

Project Manager

San Jose, CA

$120K - $148K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Be able to engage with sales and customers to provide pre-sale technical support in networking ...

Supermicro

Hardware Engineer

San Jose, CA

$90K - $125K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Transfer products to contract manufacturer with clear documentation, and help technical support to ...

Super Micro Computer

Sr. Technical Trainer

San Jose, CA · On-site

$125K - $130K/yr

... Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies • Stakeholder ...

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Supermicro Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What is it like to work at Super Micro Computer?

Super Micro Computer is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company's structure is organized into various departments, including engineering, sales, and manufacturing, with a focus on delivering high-quality server, storage, and networking solutions to its customers. Working at Super Micro Computer may appeal to individuals who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to contribute to the development of cutting-edge products.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Super Micro Computer?
System Engineer

System Engineer

Supermicro

San Jose, CA

$82K - $120K/yr

Other

Posted 21 days ago

Job description

Job Req ID: 28524
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

High-performance server product team in Supermicro is seeking talented System Engineer who can lead the technical collateral development of in-house multi-node server system products. This individual will have the opportunity to define and implement latest data center and storage technologies, and to create proof of concepts and technical feature paper presentations to differentiate Supermicro product through online and at various industry events. This individual will also be the go-to person for product managers and system engineers to be the subject of matter expert in application benchmarks specifically in networking, storage, and virtualization.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Work with product managers, system engineers and production to manage the product life cycle (from design to EOL phase), and help production to solve any system level issues
* Define and develop application benchmarks based on enterprise storage requirements and generic server architecture, key examples include Vdbench, FIO, RDMA, flashed based storage (NVDIMM, and NVMe)
* Execute benchmark testing and build proof of concepts based on latest data center technologies and Supermicro server products such as the Supermicro SuperServers
* Apply various component knowledge such as CPU, DRAM, flash-based storage, and motherboard to develop and integrate embedded system products and solutions
* Proactively engage in learning and researching new technologies and products to propose new Proof of Concepts
* Work with sales/FAE and customers to provide optimal solution and technical support

Qualifications:

* Bachelor or Master's degree in EE, CE, CS or ME with minimum of 2 years working experiences
* Strong knowledge in enterprise server architecture. Previous experience in server product development is a plus
* Strong knowledge in server architecture (including PCIe, SATA, and SAS protocols) and OS applications, and knowledge in vSAN is a plus
* Knowledge in benchmarks(FIO/IOMeter/vdbench), in-band and OOB (IPMI/BIOS) management is a plus
* Experiences in Windows and Linux OS and scripting languages (python, JavaScript, Visual Basic) are a plus

Salary Range

$82,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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