Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions * Provide tier I technical support functions including, but not limited to:
63 Super Micro Computer Technical Support Associate Jobs Hiring Near You
Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions * Provide tier I technical support functions including, but not limited to:
Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... support customer needs. Responsibilities : • Work closely with engineering teams, sales, RMA ...
Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... support customer needs. Responsibilities : • Work closely with engineering teams, sales, RMA ...
Application Engineer
San Jose, CA · On-site
$80K - $100K/yr
Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in computer / server architecture, You will be responsible in providing technical supports to our ...
Application Engineer
San Jose, CA · On-site
$80K - $100K/yr
Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in computer / server architecture, You will be responsible in providing technical supports to our ...
Supermicro Jobs Information
What is it like to work at Super Micro Computer?
Super Micro Computer is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company's structure is organized into various departments, including engineering, sales, and manufacturing, with a focus on delivering high-quality server, storage, and networking solutions to its customers. Working at Super Micro Computer may appeal to individuals who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to contribute to the development of cutting-edge products.
What makes Super Micro Computer an attractive place to work?
Super Micro Computer is a leading global provider of server, storage, and networking solutions, with a strong reputation for innovation and reliability in the data center industry. The company's workplace culture values innovation, collaboration, and continuous learning, with opportunities for employees to contribute to cutting-edge projects and work with a diverse team of experts. Joining Super Micro Computer offers a chance to be part of a dynamic organization that fosters growth, professional development, and opportunities to make a meaningful impact in the rapidly evolving technology landscape.
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Posted 3 days ago
Job description
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
- Provide tier I technical support functions including, but not limited to:
- Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Follow departmental processes and procedures
- Accurate entry of customer reported complaint details into claim tracking system
- Occasional on-call phone support for evening and weekend emergencies
- Participate in internal process documentation creation and verification
- Performs departmental receiving/shipping as required
- Stays current with system Information, changes and updates
- Research required information using available resources
Required/Preferred Education and Experience
- 2-year degree/certificate in electronics/biomedical preferred or
- Equivalent experience required
- 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required
Knowledge, Skills and Abilities
- Good customer follow up skills
- Practical experience with Microsoft Office products
- Demonstrated self-starter
- Creative problem-solving skills, attention to detail and well organized