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60 Super Micro Computer Technical Support Associate Jobs Hiring Near You

Supermicro

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Work closely with internal departments such as Operations, Customer Service / Technical Support ...

Super Micro Computer

Sr. Technical Trainer

San Jose, CA · On-site

$125K - $130K/yr

... Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies • Stakeholder ...

Supermicro

Sr. Manager, Product Management

San Jose, CA

$200K - $235K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Serve as third level technical support and provide pre/post-sales support * Manage critical support ...

Supermicro

Sr. Product Manager (27890)

San Jose, CA · On-site

$148.20K - $195.70K/yr

... technical support Qualifications : Required : • Bachelor or Master's degree in EE, CE, CS or ME ... Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.

Supermicro

Sr. Manager, Product Management

San Jose, CA · On-site

$148.20K - $195.70K/yr

... technical support and provide pre/post-sales support • Manage critical support situations ... Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.

Supermicro

Staff Solution Engineer (27297)

San Jose, CA · On-site

$152K - $170K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide engineering and technical supports for business development efficiently * Proactively ...

Supermicro

Data Center Engineer

Cincinnati, OH · On-site

$91K - $134K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... support servicing complex X86 systems and parts preferred * Will consider an associate degree in ...

Supermicro

Associate Program Manager

San Jose, CA

$80K - $90K/yr

Super Micro Computer, Inc. is currently seeking an Associate Program Manager to join our HQ located ... The ideal candidate will serve as an individual contributor to support Supermicro eStore for ...

Supermicro

Data Center Engineer

Cincinnati, OH

$91K - $134K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... support servicing complex X86 systems and parts preferred * Will consider an associate degree in ...

Supermicro

Service Engineer

Atlanta, GA

$70K - $100K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... support servicing complex X86 systems and parts preferred * Will consider an associate degree in ...

Supermicro

Principal Product Manager

San Jose, CA

... support integration projects, including RFPs and SOWs. Customer Engagement & Presentation: * Deliver high-impact technical presentations and whitepapers that demonstrate Supermicro's technological ...

Supermicro

Product Manager

San Jose, CA · On-site

... technical support of chassis solution to customers • Demonstrates and to translate product ... Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.

Supermicro

Data Center Engineer

Kansas City, MO

$91K - $134K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a ...

Supermicro

Data Center Engineer

Kansas City, MO

$91K - $134K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a ...

Supermicro

Service Engineer

Atlanta, GA

$70.30K - $100K/yr

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment ... Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a ...

Supermicro

Sales Account Representative

Manhattan, NY · On-site

$70.50K - $80K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... This position will be responsible for sales account maintenance, provide technical and ...

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Supermicro Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What is it like to work at Super Micro Computer?

Super Micro Computer is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company's structure is organized into various departments, including engineering, sales, and manufacturing, with a focus on delivering high-quality server, storage, and networking solutions to its customers. Working at Super Micro Computer may appeal to individuals who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to contribute to the development of cutting-edge products.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Super Micro Computer?
RMA Coordinator

RMA Coordinator

Supermicro

San Jose, CA • On-site

$23 - $28/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Req ID: 28294
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related departments to meet priority on customersA' requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Essential Duties and Responsibilities:


* Handling defective parts and dealing with vendors for RMA process
* Packaging and shipping coordination of incoming and outgoing power supplies
* Focusing on power supplies and related products for vendor return
* Physical inventory transfer within departments and inventory management
* Coordinating incoming and outgoing parts, and work to close open issues
* Focusing on outstanding RMA inventory with vendors for call back actions
* Working close with vendors for special parts request, FAR and feedback for urgent case
* Handle the day-to-day RMA Receiving activities
* Manage timely processing of RMAs to meet Service Agreements
* Maintain daily productivity / workflow reports and open issues
* Assist Customer Service with RMA Authorization processing as needed
* Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
* Maintain, review and update process documentation on a regular basis; creating new documents as required
* Review current processes on a regular basis and implement new processes as required

Qualifications:


* Minimum of AA degree or equivalent working experience preferred
* at least 3 years' experience in electronics or computer industry as RMA coordinator preferred
* Excellent in written, interpersonal communications and organization skills
* Detail oriented and good time management
* Multi-tasking with effective decision making
* Independent person and also a strong team player
* Proficient with MS office


Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$23.00/hr- $28.00/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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