Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Kiongroup
62 Kiongroup Technical Support Associate Jobs Hiring Near You
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Dearborn, MI · On-site
Job Title Technical Support Associate Overview / Summary We are seeking a Technical Support Associate to provide technical support services. The ideal candidate should have technical support ...
New
Technical Support Associate
Dearborn, MI · On-site
Job Title Technical Support Associate Overview / Summary We are seeking a Technical Support Associate to provide technical support services. The ideal candidate should have technical support ...
New
Technical Support Associate
Dearborn, MI · On-site
Technical Support Associate Overview / Summary We are seeking a Technical Support Associate to provide technical support and assist with resolving technical issues. The ideal candidate has experience ...
New
Technical Support Associate
Dearborn, MI · On-site
Technical Support Associate Overview / Summary We are seeking a Technical Support Associate to provide technical support and assist with resolving technical issues. The ideal candidate has experience ...
New
Technical Support Associate
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
Technical Support Associate
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
Technical Support Associate
Richardson, TX · On-site
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
Technical Support Associate
Richardson, TX · On-site
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
Technical Support Associate
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
Technical Support Associate
$28.93 - $31.24/hr
Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...
About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Atlanta, GA · On-site
Job Summary Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical ...
Technical Support Associate
Atlanta, GA · On-site
Job Summary Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical ...
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
Kiongroup Jobs Information
What makes Kiongroup an attractive place to work?
Kiongroup is a leading provider of industrial vehicles and solutions, with a strong reputation for innovation and reliability in the logistics and material handling industry. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities for employees to contribute to the development of cutting-edge products and services. By joining Kiongroup, professionals can expect to be part of a global organization that values expertise, teamwork, and growth, offering a wide range of opportunities for career advancement and professional development.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Kiongroup?
What are the most popular categories at Kiongroup?
$65K - $80K/yr
Full-time
Posted 6 days ago
Job description
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:Tasks and Qualifications:
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Technical Support Assistance
- Support frontline teams by researching and documenting solutions for common issues.
- Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
- Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).
Documentation & Knowledge Management
- Create and maintain knowledge base articles and troubleshooting guides.
- Ensure all service activities are properly logged and documented for compliance.
- Assist in developing training materials for new processes and tools.
Customer Support Coordination
- Provide status updates to customers on non-critical issues when required.
- Support communication between technical teams and customers for data-driven insights.
- Help ensure customer satisfaction through accurate and timely information.
Continuous Improvement
- Participate in process improvement initiatives using Lean or Six Sigma principles.
- Suggest automation opportunities for reporting and ticket management.
- Contribute to system reliability and performance improvement projects.
Qualifications:
- Associate degree in Engineering, IT, or related field (Bachelor's preferred).
- 1-3 years of experience in technical support or data analysis.
- Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
- Basic understanding of automated systems and ERP platforms.
- Excellent analytical, organizational, and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.