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Milestone Technologies

25 Milestone Technologies Database Administrator Jobs Hiring Near You

Milestone Technologies, Inc.

CO

Milestone Technologies is seeking a dynamic and visionary Head of Total Rewards and People ... Leverage collaborative partnerships with our benefits and retirement administrators to maintain ...

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Milestone Technologies Jobs Information

What is it like to work at Milestone Technologies?

Milestone Technologies is a company that values collaboration and innovation, fostering a dynamic work environment where employees can grow professionally and contribute to the organization's success.

The company has a flat organizational structure, allowing for open communication and teamwork among employees, and its mission is to deliver cutting-edge technology solutions to clients across various industries. Milestone Technologies also prioritizes employee development, offering training and certification programs to enhance technical skills.

Working at Milestone Technologies may appeal to individuals who are passionate about technology and eager to work on diverse projects, as the company provides opportunities for professional growth and development in a fast-paced and collaborative environment.

What makes Milestone Technologies an attractive place to work?

Milestone Technologies is a leading IT solutions provider that has established itself as a trusted partner for businesses seeking to optimize their technology infrastructure. The company fosters a dynamic work environment that encourages collaboration, innovation, and continuous learning, with a focus on delivering exceptional results for clients. By joining Milestone Technologies, professionals can expect opportunities to contribute to high-profile projects, develop their skills, and advance their careers in a stable and growth-oriented organization.
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Infographic showing various Database Administrator job openings at Milestone Technologies in the United States as of August 2026, with employment types broken down into 78% Full Time, 15% Temporary, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Service Desk Technician L2 (contract)

Milestone Technologies, Inc.

San Francisco, CA • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Milestone Technologies, Inc. is seeking a Service Desk Technician L2 to work in a dynamic environment that values both technical skills and social interaction. The role involves troubleshooting and resolving complex technical issues, supporting user requests, and leading ticket processes while maintaining high service quality.
Responsibilities:
• Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
• Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
• Support user requests and performs remote installations as needed
• Assist remote users with access problems ranging from password resets to network access failures
• Support messaging & calendaring services and content collaboration
• Support issues with mobile devices
• Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, and effectiveness; this technician then takes actions based on the current trends in service
• Attend and participate in weekly team syncs by driving actionable discussions
• Display learning agility by actively seeking answers when technically challenged
• Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
Qualifications:
Required:
• HS Diploma or GED
• 3+ years of experience in a Help Desk role w/walk-up service required
• 80% MacOS support, 20% Windows
• Strong interpersonal communication skills with a high degree of empathy is a must
• Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
• Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
• Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required
• Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
• Experience in supporting PCs and Windows OS in a commercial or enterprise environment
• Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
• Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
• Working knowledge of Active Directory and basic AD administration
Preferred:
• VIP support preferred
• Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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