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Technical Support Associate Jobs (NOW HIRING)

Irium México

Technical Support Analyst

Berea, KY · On-site

Responsibilities : • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. • Provide timely Level I technical support for ...

New

BCforward

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

Milestone Technologies, Inc.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational ...

Casepoint

Associate Technical Support Engineer

They are seeking an Associate Technical Support Engineer to provide exceptional customer service to government customers by addressing technology questions and troubleshooting needs. Responsibilities ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
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Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Technical Support Associate (Temporary)

WASH Laundry

Los Angeles, CA • On-site

Full-time

Posted 4 days ago

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
WASH is seeking a highly capable, detail-driven Technical Support Associate who excels at solving complex technical issues while elevating the customer experience. In this role, you will provide email-based support to customers using our proprietary mobile app, WASH-Connect. WASH-Connect provides residents with a seamless, more convenient experience paying for their laundry directly from their phones.
As a member of our broader Customer Experience organization, you will be in a critical position to deliver high-quality customer solutions, while also providing internal support and guidance to the Level 1 support team. This position is ideal for someone who thrives at the intersection of customer experience, technical troubleshooting, and team leadership. As a technical support specialist, connecting our customers with technology and our global support structure, your insights will help shape product improvements, close experience gaps, and strengthen our reputation as an industry-leading laundry partner.
  • Customer Experience Ownership - Provide a high-quality service experience by anticipating needs, removing friction, and following through on commitments
  • Troubleshoot Mobile App Issues - Diagnose and resolve problems across iOS and Android, including permissions, connectivity, app behavior, and device-specific issues
  • Provide Advanced Email Support - Respond to escalated customer inquiries with clarity, empathy, and technical precision
  • Use Freshdesk for Case Management - Manage, prioritize, and resolve tickets using Freshdesk, ensuring accurate categorization, documentation, and SLA adherence
  • Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment processing errors, and backend data inconsistencies
  • Serve as an Escalation Point for Level 1 - Provide guidance, answer questions, and resolve cases escalated by the Level 1 team
  • Monitor Level 1 QA & Performance - Review ticket quality, track performance metrics, and provide actionable feedback to ensure consistent customer experience
  • Document Solutions & Insights - Create and maintain internal training documentation and knowledge articles to support both Level 1 and Level 2 teams
  • Collaborate With Engineering - Partner with engineering to investigate pervasive bugs, propose improvements, and close user experience gaps through better functionality or design

Requirements:
  • Bachelor's or Associate's degree in Information Technology (IT), Computer Science, other related discipline, or equivalent applicable work experience
  • Minimum of 1-2 years' experience in a corporate environment
  • Intermediate or Advanced level skills navigating mobile OS environments, system admin tools, and troubleshooting workflows; experience with payment processing tools is a plus
  • Professional communication skills to clearly diagnose issues and deliver accurate and easily understandable resolutions and troubleshooting steps
  • Strong organizational skills to manage multiple cases efficiently while maintaining accuracy and thorough documentation
  • Strong sense of accountability and dedication to delivering outstanding results
  • Promote a culture of customer service excellence
  • Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
  • Bi-lingual English/Spanish or English/French is a plus
  • Stable, high-speed internet connectivity
  • Dedicated, quiet workspace
  • Reliable transportation and ability to report to local office, when necessary

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.
We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at hr@washlaundry.com to inquire about the position.

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