ZipRecruiter

Log In

1

Technical Support Associate Jobs (NOW HIRING)

idexcel

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

Milestone Technologies, Inc.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational ...

iSoftStone

Business Support Associate

Manhattan, NY · On-site

$20/hr

Description iSoftStone, Inc. is seeking a Business Support Associate to join our Team! Hybrid in ... Customer service, helpdesk, or technical support roles * Responding to service requests ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

iSoftStone

Business Support Associate

Manhattan, NY

$20/hr

iSoftStone, Inc. is seeking a Business Support Associate to join our Team! Hybrid in New York City ... Customer service, helpdesk, or technical support roles * Responding to service requests ...

iSoftStone

Business Support Associate

New York, NY

$20/hr

iSoftStone, Inc. is seeking a Business Support Associate to join our Team! Hybrid in New York City ... Customer service, helpdesk, or technical support roles * Responding to service requests ...

next page

Showing results 1-20

All JobsTechnical Support Associate Jobs

Technical Support Associate information

See salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
More about Technical Support Associate jobs
What cities are hiring for Technical Support Associate jobs? Cities with the most Technical Support Associate job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Who are the top companies hiring for Technical Support Associate jobs? The top employers for Technical Support Associate jobs are:
What states have the most Technical Support Associate jobs? States with the most job openings for Technical Support Associate jobs include:
What job categories do people searching Technical Support Associate jobs look for? The top searched job categories for Technical Support Associate jobs are:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 6% Part Time, 1% Temporary, 16% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.
Associate Technical Support Specialist

Associate Technical Support Specialist

Milestone Technologies, Inc.

Phoenix, AZ

Other

Posted 9 days ago

Job description

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

Key Responsibilities

  • Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
  • Troubleshoot common hardware, software, and access-related issues for end users.
  • Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
  • Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
  • Support users across multiple operating systems including Windows, macOS, and ChromeOS.
  • Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
  • Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
  • Document troubleshooting activities and follow established operational procedures and service standards.
  • Assist with workstation setup, onboarding activities, and equipment preparation when required.
  • Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Preferred Skills

  • Strong interpersonal, communication, and customer service skills.
  • Interest in information technology, technical troubleshooting, and end-user support.
  • Ability to work collaboratively in a team-oriented environment.
  • Comfortable learning new technologies, tools, and processes.
  • Organized, dependable, and able to manage multiple support requests effectively.
  • Prior experience in customer-facing IT roles is helpful but not required.

Qualifications

  • Exposure to enterprise support environments or help desk operations.
  • Familiarity with ServiceNow or similar ticket management platforms.
  • Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
  • Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

  • Opportunity to launch and grow a career in IT support and operations.
  • Collaborative environment with mentorship from experienced technical professionals.
  • Hands-on experience supporting enterprise technologies and end-user environments.
  • Career development opportunities, training, and internal growth potential.

#LI-MM1

Employment Type: US Regular FT

Apply