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Technical Support Associate Jobs (NOW HIRING)

Bayer

$63K - $94K/yr

Technical Support Associate II (Whitestown, IN. or Urbandale, IA.) Technical Support Associate II (Whitestown, IN or Urbandale, IA.) Position Purpose Are you driven by innovation and fueled by the ...

BCforward

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

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How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
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Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 6% Part Time, 1% Temporary, 16% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.
Technical Support Associate, Information Technology

Technical Support Associate, Information Technology

NISA Investment Advisors, LLC

Saint Louis, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Overview
NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $167 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.
Responsibilities
The Technical Support Associate will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Technical Support Associate will work closely with other team members in a cross-functional team.
  • Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
  • Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
  • Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
  • Creating and maintaining internal support documentation related to processes under the team's responsibility
  • Availability for on-call support as part of weekly rotation

Qualifications
  • A Bachelor's Degree in Computer Science or a related field or relevant work experience required
  • Excellent problem solving and troubleshooting skills
  • Proficient knowledge of relational databases and SQL
  • Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
  • Motivated self-starter with the ability to learn new skills rapidly
  • Demonstrated ability to be flexible with changing priorities and requirements
  • Ability to manage multiple tasks and deadlines with limited supervision
  • Familiarity with runbook-oriented support and creating/maintaining knowledge documentation
  • Working knowledge of basic financial instruments and markets preferred. Previous professional experience in the financial services sector is a plus

NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.
NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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