ZipRecruiter

Log In

1

Technical Support Associate Jobs in Montana (NOW HIRING)

Lonmin

ICT Support Engineer

Columbus, MT

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Associate degree or technical certification in Information Technology, Computer Science, Networking ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Associate degree or technical certification in Information Technology, Computer Science, Networking ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support EngineerLocation:Site - Town, StateSchedule:5x2, 4x3 9hr ShiftsJob Responsibilities and ... Associate degree or technical certification in Information Technology, Computer Science, Networking ...

VCA Animal Hospitals

Associate Veterinarian

Butte, MT · On-site

Join us as an Associate Veterinarian at VCA Amherst Animal Hospital and you'll quickly discover ... 10 technical support staff to support our doctor team * Hands-free radiology safety standards

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Montana

Technical Support Associate information

See Montana salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Montana is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Montana?

The most popular types of Technical Support jobs in Montana are:

What job categories do people searching Technical Support Associate jobs in Montana look for?

The top searched job categories for Technical Support Associate jobs in Montana are:

What cities in Montana are hiring for Technical Support Associate jobs?

Cities in Montana with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Analyst I

WHITEFISH CREDIT UNION ASSOCIATION

Kalispell, MT • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

WHITEFISH CREDIT UNION

POSITION DESCRIPTION


Position Title: Technical Support Analyst I


Organizational Relationships: Reports to the Technical Support Manager

Supervisory Responsibilities: N/A


General Function: The Technical Support Analyst I acts as a primary contact for technical support at Whitefish Credit Union (WCU) and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment and documentation.


Position Functions:

  • Provide onsite or remote diagnoses and resolution of computer hardware, software and network problems using all available diagnostic tools and techniques.
  • Ensure that IT Service Center service requests are responded to, triaged, accurately documented and resolved in alignment with SLA requirements.
  • Ensure all new desktop hardware is entered into inventory immediately upon receipt, labeled according to IT department standards and provides asset system updates when hardware is deployed.
  • Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.
  • Monitor and update IT service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process.
  • Assist with setup of department meetings and video conference calls.
  • Report to work on time and as scheduled.
  • Perform other duties as assigned.


Position Requirements:

  • Strong problem-solving skills, an internal drive for success and the ability to work independently.
  • Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
  • Strong attention to detail with the ability to create professional documentation.
  • Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
  • Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
  • Desire to follow change management processes and produce detailed documentation.
  • Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
  • Ability and willingness to interact calmly and professionally with people from all backgrounds.
  • Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
  • Ability to follow oral and written instructions.
  • Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others’ work styles.
  • Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
  • Ability to lift up to 25 lbs. to overhead positions with or without accommodation.
  • Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
  • Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
  • Adhere to all Whitefish Credit Union policies and procedures.
  • Protect Member and Whitefish Credit Union confidential information.


Required Education and Experience

  • Associate or bachelor’s degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.
  • Proficiency in Windows 11, Office 365, Active Directory, and remote support tools; knowledge of TCP/IP networking, current mobile device support.
  • Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.
  • Experience working in a financial institution or other highly regulated industry.


Compensation Package

  • Competitive starting wage
  • 100% employer-paid health insurance for Employee
    • FSA (Flex plan) available
    • Telehealth available
  • 3% employer 401k contribution (no matching requirement)
  • 8% employer pension plan contribution (following first year of employment)
  • 11 paid federal holidays (Saturday holidays excluded)
  • 17 days of PTO annually, accrued monthly
  • Life and disability insurance
  • Wellness program
  • Social Responsibility Policy – 24 hours annually of paid time for non-profit volunteer efforts
  • Tuition Reimbursement Program – application-eligible following one year of employment



This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to change and revision at any time. Position functions and requirements are listed as guidelines only and the job is not necessarily limited to these specifications.


Apply