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Technical Support Associate Jobs in Montana (NOW HIRING)

Yellowstone County

$23.07 - $27.14/hr

... technical support to ensure clients' computers run efficiently; Diagnoses and solves problems on workstations and associated devices. Minimum Qualifications Education/Experience/Training: Associate ...

Ecolab

Technical Sales Representative

Billings, MT · On-site

$103K - $154K/yr

Provide technical support to customers; identifying and resolving customer challenges, escalating ... of our associates and their families. Click here to see our benefits. If you are viewing this ...

Ecolab

Technical Sales Representative

Billings, MT

$103K - $154K/yr

Provide technical support to customers;identifyingand resolving customer challenges, escalating ... of our associates and their families.Click here to see our benefits. If you are viewing this ...

Kop-Coat, Inc.

Sales Associate (Sealants)

Bozeman, MT · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Montana

Technical Support Associate information

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$52

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Montana is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Montana? The most popular types of Technical Support jobs in Montana are:
What are popular job titles related to Technical Support Associate jobs in Montana? For Technical Support Associate jobs in Montana, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Montana look for? The top searched job categories for Technical Support Associate jobs in Montana are:
What cities in Montana are hiring for Technical Support Associate jobs? Cities in Montana with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Associate (Fiber)

TheCoTeam, LLC

Missoula, MT • On-site

$35 - $45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Technical Support Associate (Fiber)
Department: Tech Support
Employment Type: Full Time
Location: Missoula, MT (Cleerline)
Reporting To: Rosie, Customer Experience Director
Compensation: $35.00 - $45.00 / hour
Description
*** APPLY ONLINE ONLY ***
Job Description:
  • Technical Support Associate (Fiber)

You Are:
  • A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.

You Have:
  • Excellent customer service skills (email, phone, chat)
  • Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
  • A steady work history (3yrs between hops), a pleasant disposition, High EQ.

Your Location:
  • In-Person (Not Remote or Hybrid)
  • 8404 El Way, Suite 2B Missoula, MT 59808

Your Schedule:
  • Full Time (40hrs/Wk) - Mon-Fri Hours TBD

Your Manager:
  • Rosie, Customer Experience Director

Cleerline's Core Values:
  • Ambitious
  • Curiosity
  • Fun
  • Integrity
  • Continuous Improvement
  • Partnership

Your Contribution to Cleerline:
Technical Support
  • Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
  • Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
  • Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
  • Maintain accurate records in our CRM

Training Support (Growth Opportunity)
  • Assist with product training
  • Develop Training Guides & Troubleshooting Docs
  • Represent Cleerline in the field (events, customer visits)

Your Experience:
Required
  • Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
  • Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
  • Experience with CRM or ticketing systems

Preferred
  • Experience with fiber optic test equipment
  • Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
  • BICSI, FOA, or equivalent fiber optic industry certification
  • Bilingual - Spanish is a plus!

Cleerline's Contribution to You:
  • $35-$45/hr - Yup!
  • Medical/Dental/Vision - check!
  • HSA, Life, Accident available
  • 3% Safe Harbor 401k
  • PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+

Apply