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Technical Support Associate Jobs in Buffalo, NY (NOW HIRING)

Aither Health

Trainer

Amherst, NY · On-site

Support associate development through one-on-one coaching and structured learning opportunities ... Ability to learn and teach technical platforms and workflows (Zoho and claims experience a plus)

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Buffalo, NY

Technical Support Associate information

See Buffalo, NY salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Buffalo, NY is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Buffalo, NY?

The most popular types of Technical Support jobs in Buffalo, NY are:

What are popular job titles related to Technical Support Associate jobs in Buffalo, NY?

For Technical Support Associate jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Buffalo, NY look for?

The top searched job categories for Technical Support Associate jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Technical Support Associate jobs?

Cities near Buffalo, NY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate Territory Sales Rep - Fall Management

Curbell, Inc.

Orchard Park, NY • On-site

$18.66 - $27.98/hr

Full-time

Re-posted 15 days ago

Job description

Position Summary:
To develop & execute sales skills for fall management product family to assist in lead generation and sales growth.
Essential Functions:
- Conduct sales prospecting calls to assigned accounts using CSS tools promoting fall management products.
- Execute all training & sales requirements set forth in the Sales Associate annual sales plan.
- Provide sales coverage & territory support as needed by the Fall Management Sales Manager. Provide support to any additional sales projects assigned by Regional Sales Managers.
- Service existing accounts, provide product and technical support, & collaborate with customer service on all customer issues.
Performs other duties as assigned.
Core Competencies:
• Detail Orientation
• Multi-Tasking
• Sense of Urgency & Work Ethic
• Approachability & Perceptiveness
• Communications Skills
• Customer Excellence
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Curbell

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

201 - 500 Employees

Headquarters location

Orchard Park, NY, US

Year founded

1942

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