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Tech Support Jobs in Buffalo, NY (NOW HIRING)

CUBRC INC

IT Support Specialist

Buffalo, NY · Hybrid

$60K - $90K/yr

CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on ...

CUBRC Inc.

IT Support Specialist

Buffalo, NY · On-site

$60K - $90K/yr

CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

CPEG Buffalo LLC

IT Support Specialist

Tonawanda, NY

$65K - $75K/yr

CPEG Buffalo LLC is seeking a full time, on site IT Support Specialist. This role supports the Enterprise network infrastructure on a Cisco platform, maintaining reliable network connectivity of all ...

Northtown Automotive Companies

IT Support L2

Amherst, NY · On-site

$65K - $75K/yr

Prioritize and manage escalated tickets according to business impact and SLA commitments Preferred Qualifications * 2+ years in a Level 1/2 IT support role * Relevant certifications, e.g., CompTIA A ...

Kreher Family Farms

IT Support Technician I

Clarence, NY · On-site

$24 - $28.80/hr

JOB SUMMARY The IT Support Technician I serves as the first point of contact for employees requiring technical assistance. This role focuses on end-user support, computer deployments, troubleshooting ...

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All JobsTech Support JobsTech Support Jobs in Buffalo, NY

Tech Support information

See Buffalo, NY salary details

$26.2K

$42.1K

$63.9K

How much do tech support jobs pay per year?

As of Aug 31, 2026, the average yearly pay for tech support in Buffalo, NY is $42,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $45,500.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Buffalo, NY?

The most popular types of Tech Support jobs in Buffalo, NY are:

What are popular job titles related to Tech Support jobs in Buffalo, NY?

For Tech Support jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Buffalo, NY look for?

The top searched job categories for Tech Support jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Tech Support jobs?

Cities near Buffalo, NY with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,118 per year, or $20.2 per hour.

Technology Support Specialist

Cheektowaga, NY • On-site

Hospice Buffalo
See more jobs at Hospice Buffaloexternal

$27 - $33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

What's in it for you? Hospice offers a Robust Total Rewards PackageEmployer 401k contribution regardless of employee participation, and match on employee contributions there afterHealth Insurance with vision component copayment plan, or high deductible plan (FT status)HSA with high deductible health plan twice annual Employer contribution (FT status)Dental Insurance (FT status)Flexible Spending Account (FT status)Paid Time Off PTO & NYS Sick LeaveTuition Assistance ProgramAnd Much More!Monday-Friday, 8am-4pm on site with on call rotation$27 to $33/hour depending on experienceSummary:This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.Essential Duties and Responsibilities:Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.Assists in the implementation of hardware and software applications.Demonstrates strong analytical and problem-solving skills.Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.Promptly, effectively, and accurately replies to IT help desk tickets.Exhibits strong communication skills both within the IT Department and with other departments and at all levels.Demonstrates the ability to apply technology in a clinical environment.Non-Essential Duties and Responsibilities:Performs other duties as required.Qualifications: Education/CertificationAssociate degree in computer science (or related field) preferred.ITIL certification Preferred Experience1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.1 to 2 years of experience with various microcomputer repair techniques.Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or Microsoft Endpoin
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