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Tech Support Jobs in Rome, NY (NOW HIRING)

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20 - $24/hr

Technology Support Technician SUPERVISOR: Vice President of Human Resources and Information Technology Duties: Provides staff support services including printer and computer installation and ...

Tidal Basin Holdco, LLC

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

You will be responsible for end-user hardware and software support as an IT support technician. This includes Windows-based PCs, Windows Active Directory, and third-party applications. You will work ...

U.S. Navy

IT Support Specialist

Clark Mills, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Clinton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Middleville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mattydale, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Brewerton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Salisbury, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Chadwicks, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Oriskany Falls, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bridgeport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Port Leyden, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Oneida Castle, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ilion, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Wampsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Morrisville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsTech Support JobsTech Support Jobs in Rome, NY

Tech Support information

See Rome, NY salary details

$25.6K

$41.2K

$62.5K

How much do tech support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for tech support in Rome, NY is $41,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $44,500.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

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For Tech Support jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Rome, NY look for?

The top searched job categories for Tech Support jobs in Rome, NY are:

What cities near Rome, NY are hiring for Tech Support jobs?

Cities near Rome, NY with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Rome, NY as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,167 per year, or $19.8 per hour.

TECHNOLOGY SUPPORT TECHNICIAN

CHARLES T SITRIN HEALTH CARE CENTER INC

New Hartford, NY

$20 - $24/hr

Full-time

Re-posted 16 days ago

Job description

DEPARTMENT:        Information Services                

POSITION:                Technology Support Technician

SUPERVISOR:           Vice President of Human Resources and Information Technology

Duties:

Provides staff support services including printer and computer installation and maintenance.

Assists with creation and maintenance of computer and network accounts.

Assists with receiving computers, equipment and peripherals and ensure the proper intake procedures are followed.

Assists with configuration and deployment of computer hardware and peripherals. 

Reports inoperable equipment and offers proactive solution.

Experience with Microsoft Office 365, Windows 10, and MacOS.

Familiarity with networking, telephony, and basic virtualization techniques.

Evaluates and recommends acquisition of computer hardware, software and peripherals to ensure agency goals are met.

Participates in the planning for and the installation of computers and accessory equipment such as terminals and printers.

Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions and using special hand tools and testing equipment to validate proper performance.

Assists with start of day procedure where applicable and reports and anomalies to management.

Manages hardware and software inventory.

Maintains records on machine performance and contacts appropriate technical personnel in the event of machine or software malfunction.

Performs normal daily maintenance tasks, such as file backups and restoration and file reorganization as 

required by the various application procedures.

Coordinates computer activities between the various departments.

May assign and control both individual user and equipment security by use of “sign on” procedures.

Provides phone and remote support for all users as needed.

Conducts high-level root-cause analysis for service interruption; recommends and establishes preventive measures.

Routinely completes Help Desk Tickets.

Ability to handle multiple projects simultaneously.

First level of response for telephone inquiries.

Crafts custom scripts, reducing requirement of human interaction or suggests scripts that can bring efficiencies. 

Occasionally on call off hours.

Communicates effectively with Information Services staff and leadership to ensure smooth systems operation.

Excellent communication, problem-solving and organizational skills.

Assists in preparing narrative and statistical reports where necessary.

All other duties as assigned.

Bachelor’s degree in Information Technology, Computer Science or related field or Associates in Information Technology and 1 year experience or at least 4 years hands on experience in related employment.

Successful Candidates are:

  1. Experienced in Microsoft Office 365, Windows 10, and Mac OS
  2. Familiarity with Networking, Telephony, and basic Virtualization Techniques
  3. Able to handle multiple projects simultaneously
  4. Possess good communication, problem solving, and organizational skills

Full Performance, Knowledge, Skills, Abilities and Personal Characteristics:

High customer service standards.

Ability to multitask.

Adequate problem-solving skills.

Time management skills.

Demonstrated ability to remain confidential of all employee and patient-related information.

Demonstrated understanding and implementation of the core values of the institution as it relates to the highest ethical standards.

Familiarity with Microsoft Office products.

Familiarity with proper Information Technology best practices.

Familiarity with Paycom employee/payroll system a plus.

Apply