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Technical Support Associate Jobs in New York (NOW HIRING)

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Compunnel

L2 Technical Support Analyst

Roseland, NJ · On-site

JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion. Key ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Attentive

Senior IT Support Associate

New York, NY · On-site

$100K - $125K/yr

About the Role As a Senior IT Support Associate, you'll serve as the primary IT contact for our New ... technical projects. You'll also partner closely with IT teammates and ensure seamless support ...

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Technical Support Associate information

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$12

$27

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in New York is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in New York? The most popular types of Technical Support jobs in New York are:
What are popular job titles related to Technical Support Associate jobs in New York? For Technical Support Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in New York look for? The top searched job categories for Technical Support Associate jobs in New York are:
What cities in New York are hiring for Technical Support Associate jobs? Cities in New York with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,193 per year, or $27 per hour.

Technical Support Lead

Persistent Systems

Manhattan, NY • On-site

$120K - $151K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Job Description & Responsibilities
Persistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product line. This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an excellent support experience. This is an ideal opportunity for a technically strong, customer-focused professional who wants to lead a growing team.
Position Responsibilities
  • Provide technical support to customers and end users for Wave Relay products, including phone, email, and ticket-based support
  • Serve as a reliable backup and partner within the Technical Support function to ensure continuity of support coverage
  • Troubleshoot networking, hardware, software, and product configuration issues, and drive issues through resolution or escalation
  • Conduct testing and validation on new and existing products, features, and software builds
  • Build, maintain, and improve product documentation, troubleshooting guides, and support knowledgebase content
  • Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with customers and internal stakeholders
  • Identify recurring issues, support trends, and workflow gaps, and recommend improvements to support platforms, processes, and escalation paths
  • Partner cross-functionally with Engineering, IT, Operations, Product Management, and other internal teams to improve support effectiveness and customer outcomes
  • Communicate technical concepts clearly to both technical and non-technical audiences
  • Contribute to support readiness by improving internal documentation, repeatable processes, and coverage planning

Job Qualifications & Experience
Minimum Qualifications
  • 2+ years of experience in technical support, product support, helpdesk, field support, or another customer-facing technical role
  • Strong understanding of IP networking, network configuration, and troubleshooting
  • Experience supporting hardware and software products in a remote troubleshooting or helpdesk environment
  • Excellent written and verbal communication skills, including phone-based customer support
  • Ability to document issues clearly, manage multiple priorities, and follow through to resolution
  • Experience with ticketing, CRM, or support platforms such as Salesforce, Jira, Microsoft or similar systems
  • Technical aptitude in IT, networking, communications systems, radio technology, or related fields
  • Must be eligible to obtain a United States Security Clearance

Preferred Qualifications
  • Experience supporting wireless communications, RF systems, MANET technologies, or tactical communications products
  • Familiarity with Wave Relay products or similar networking and radio systems
  • Associate or bachelor's degree in electrical engineering, computer engineering, computer science, information technology, or a related technical field, or equivalent practical experience
  • Experience creating technical documentation, knowledgebase content, or training materials
  • Experience working directly with customers in high-pressure support environments
  • Demonstrated ability to identify process improvements and advocate for operational changes across internal teams
  • Experience conducting structured products or regression testing
  • Ability to translate customer issues into actionable feedback for engineering and business operations teams

What Success Looks Like
  • Customers receive responsive, professional, and technically credible support
  • Support coverage is more resilient and less dependent on temporary internal backfill
  • Documentation and knowledge resources become more useful and easier to maintain
  • Support tools and workflows improve over time through proactive ownership
  • The Technical Support function becomes more scalable, communicative, and forward-looking

The base pay for this role can vary from $120,000 to $151,000 a year based on the selected individual's education and experience. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off; flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and veterinary benefits. We will accept applications on a rolling basis until the role is filled.
Company Overview
Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company's industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.

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