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Technical Support Associate Jobs in Commack, NY (NOW HIRING)

iSoftStone

Associate

New York, NY

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

BioIVT

Technical Support Specialist

Woodbury, NY · On-site

The Technical Support Specialist will diagnose and resolve network, workstation, and software ... Required : • Associate degree (AS) or current enrollment in bachelor's program (B.S. /B. A.) in ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Associate or bachelor's degree in engineering, IT, or similar (preferred) Work Environment: This ...

BioIVT

Technical Support Specialist

Woodbury, NY · On-site

$24 - $27/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... Associate degree (AS) or current enrollment in bachelor's program (B.S. /B. A.) in Computer Science ...

J.Crew

Associate Technical Designer - Denim

New York, NY · On-site

$64K - $79K/yr

The Role + Purpose The Associate Technical Designer supports the Technical Design team in maintaining fit, construction, and technical design standards across denim. This role partners closely with ...

J. Crew

Associate Technical Designer - Denim

New York, NY · Hybrid

$64K - $79K/yr

The Role + Purpose The Associate Technical Designer supports the Technical Design team in maintaining fit, construction, and technical design standards across denim. This role partners closely with ...

Kitware

Technical Support Specialist

New York, NY · On-site

$65K - $85K/yr

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems ... Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Commack, NY

Technical Support Associate information

See Commack, NY salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for technical support associate in Commack, NY is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Commack, NY? The most popular types of Technical Support jobs in Commack, NY are:
What cities near Commack, NY are hiring for Technical Support Associate jobs? Cities near Commack, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Commack, NY as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,189 per year, or $25.6 per hour.
Bilingual Customer/Technical Support Associate

Bilingual Customer/Technical Support Associate

Honest Networks

New York, NY • Remote

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

Job description

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

About the Role

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.

This is a full-time, remote position.

Requirements

  • Must be bilingual in Spanish
  • Must be able to work EST work hours
  • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues
  • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat
  • 1+ years in technical support, help desk or other IT-related, customer-facing role
  • Comfortable working in a command line interface (CLI)
  • Ability to work outside of normal business hours
  • Comfortable working remotely through on-site technicians to resolve customer issues
  • Strong preference for experience as an installation technician or other field experience
  • Bonus: CompTIA Network+ or equivalent certification

Primary Responsibilities

  • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting.
  • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc).
  • Remote troubleshooting and resolution of support tickets.
  • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud.
  • Creating and maintaining internal documentation for training and reference.
  • Working closely with Honest engineers, field technicians, and customer support personnel.
  • Working shifts that may include evenings or weekends.

Personal Attributes

  • Friendly and enthusiastic
  • Excellent communication skills
  • Self-motivated and driven
  • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting.
  • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups

Benefits

  • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record
  • 401k after 3 months of employment
  • Flexible schedule
  • 2 weeks paid time-off and 7 days paid sick leave
  • Medical, vision, and dental benefits
  • Collaborative environment

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.