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Technical Support Associate Jobs in Commack, NY (NOW HIRING)

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Core BTS, Inc.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY · On-site

$50K - $60K/yr

Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity ...

Kaufman Dolowich LLP

IT Support Specialist

Woodbury, NY · On-site

$50K - $60K/yr

Provide Level 1 and Level 2 technical support to attorneys, executives, and staff, with a strong ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity ...

Braze

IT Associate

New York, NY · On-site

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide ... Provide IT technical support to employees in-person and remotely * Troubleshoot hardware and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Commack, NY

Technical Support Associate information

See Commack, NY salary details

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How much do technical support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support associate in Commack, NY is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.40 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Commack, NY?

The most popular types of Technical Support jobs in Commack, NY are:

What cities near Commack, NY are hiring for Technical Support Associate jobs?

Cities near Commack, NY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,189 per year, or $25.6 per hour.

Technology Support Analyst

New York, NY • On-site

McDermott Will and Emery
See more jobs at McDermott Will and Emeryexternal

$107K - $136K/yr

Full-time

Re-posted 14 days ago

Job description

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.
At McDermott, we don't just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.
With us, you'll find:
  • A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity - we encourage you to be yourself!

  • Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.

  • Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.

  • Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

Job Description:
The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The Technology Support Analyst works under minimal supervision and relies on experience and judgment to plan and accomplish goals.
Essential Functions and Responsibilities:
  • Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.
  • Provide desk-side technical support including troubleshooting hardware and software issues.
  • Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures.
  • Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations.
  • May assist in the performance of monthly infrastructure maintenance.
  • May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
  • Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.
  • Creates, edits and maintains our knowledge base articles.
  • Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
  • May engage vendors for secure asset disposal per Firm policy.
  • Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.
  • Fosters team cohesion through building effective working relationships and guides less experienced team members.
  • Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.
  • May coach and help train team members.

Job Specifications:
  • Associate degree in a related field preferred
  • At least five (5) years of related work experience
  • Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  • Experience with macOS a plus
  • Advanced knowledge of managed mobile devices
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Strong motivational and presentation skills
  • Strong research and analytical skills
  • Strong customer service skills
  • Ability to work under tight deadlines and prioritize responsibilities
  • Ability to work effectively in a fast-paced and changing environment
  • Ability to handle and maintain confidential information
  • Ability to travel work flexible and/or fluctuating work hours
  • Ability to work independently and under own direction and initiative
  • Ability to implement continuous improvement
  • Ability to develop and maintain productive relationships with users and IT teams
  • Awareness of project financial guidelines and acts with cost awareness

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.
Target Hiring Range $107,000 - $136,000
Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
  • While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
  • Employee must occasionally lift up to twenty (20) pounds

Work Environment:
Typical indoor office environment
Disclaimer:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

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