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Technical Support Associate Jobs in Commack, NY (NOW HIRING)

Victoria's Secret

Senior Technical Designer

New York, NY · On-site

$114K - $154K/yr

Guide and support Associate and Technical Designers during fit sessions and communication of technical detail. * Respond quickly to change with a positive attitude and willingness to learn new ways ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Braze

IT Associate

New York, NY · On-site

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide ... Provide IT technical support to employees in-person and remotely * Troubleshoot hardware and ...

Ecolab

Technical Sales Representative

New York, NY · On-site

$81K - $121K/yr

Support from a dedicated technical service team * A culture that values safety first, including ... of our associates and their families.Click here to see our benefits. If you are viewing this ...

LIPAPRD

Associate Engineer

Hicksville, NY · Hybrid

Provide technical support for the Advanced Metering Infrastructure (AMI) system, including the network infrastructure, meter technologies and back office systems. Provide support for the development ...

Kith

Associate Technical Designer

New York, NY

$68K - $73K/yr

The Associate Technical Designer, Men's role supports the development of high-quality products from design handoff through production. This role creates tech packs, manages fit and construction ...

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Technical Support Associate information

See Commack, NY salary details

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Commack, NY is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Commack, NY? The most popular types of Technical Support jobs in Commack, NY are:
What job categories do people searching Technical Support Associate jobs in Commack, NY look for? The top searched job categories for Technical Support Associate jobs in Commack, NY are:
What cities near Commack, NY are hiring for Technical Support Associate jobs? Cities near Commack, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,189 per year, or $25.6 per hour.

Senior Technical Designer

Victoria's Secret

New York, NY • On-site

$114K - $154K/yr

Full-time

Re-posted 21 days ago

Victoria's Secret rating

6.3

Company rating: 6.3 out of 10

Based on 400 frontline employees who took The Breakroom Quiz

44th of 104 rated fashion retailers

Job description

Your Role
The Senior Technical Designer collaborates and partners with Design and Merchant teams as well as other cross functional associates including Raw Materials, Regional TD, Product Development, Product Performance, Production & Sourcing, QA, Vendors and trim/component suppliers, taking responsibility for the technical development of new styles and application of all quality standards relating to fit and construction. Ensure garment consistency across product categories, analyze and communicate risk during development cycle. Continuously seek to drive product improvements to ensure best in class fit, comfort and performance with goal of consistently exciting our customers and exceeding wearing expectations.
Your Impact
  • Act as a positive, supportive partner, fostering open communication in a cohesive team environment with all business partners, consistently demonstrating our shared values and competencies.
  • Serve as a functional expert and brand guardian for specific product area.
  • Work closely to support Manager/Director/AVP, ensuring any business critical/hot topics are raised in a timely manner.
  • Act as a technical resource and mentor to others with the ability to train and lead a direct report. Guide and support Associate and Technical Designers during fit sessions and communication of technical detail.
  • Respond quickly to change with a positive attitude and willingness to learn new ways to work and achieve objectives.
  • Advise and support the development of proto samples ensuring clear direction of design aesthetic, fit intent and construction. As necessary, evaluate fit and construction of proto samples.
  • Lead fit sessions on live model and communicate fit/construction corrections to vendors via written instruction, flat and on body measurements and digital images.
  • Partner with design to execute Design Intent and pass off to regional TD partners to commence fit approval cycle.
  • Lead and participate in design, technical and cross-functional meetings. Present technical data and initiatives to cross-functional team and senior leaders, flexing style to audience.
  • Track and manage workflow and ensure seasonal calendar deadlines are met.
  • Analyze Wear Test results and complete recommendations for product and fit enhancements.
  • Partner with cross-functional teams to align on product performance standards as it pertains to Brand Integrity and establish fit and quality standards to ensure consistency across product categories.
  • Identify potential production, quality, and/or costing issues and provide recommendations and solutions.
  • Maintain advanced knowledge of product development process from concept through production, including patternmaking, construction, costing, manufacturing and materials.
  • Identify and proactively engage in competitive analysis.
  • Support merchants, design and regional partners by responding to and analyzing customer feedback and making appropriate recommendations.
  • Participate and support new initiatives and projects.

Click here for benefit details related to this position.
Your Experience
  • 7-10 years industry experience with at least 3 - 4 years in specific category Technical Design.
  • Technical education in garment fit and construction to degree level or equivalent work experience.
  • Extensive knowledge of patternmaking for specific category, construction, fit and grading.
  • Extensive knowledge of factory, manufacturing techniques, and machinery.
  • Experience using a product development technical specification program (PDM, PLM etc).
  • Experience using 3D software a bonus (Clo3D, Browzwear, etc.).
  • Proficiency in Microsoft Office applications (Excel, Word etc.).
  • Organization skills and ability to multitask.
  • Ability to identify issues and create solutions outside of established parameters and guidelines.
  • Excellent written and verbal communication skills.
  • Ability to travel domestically and internationally.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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