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Technical Support Associate Jobs in Commack, NY (NOW HIRING)

Senior Technical Designer

New York, NY · On-site

$114K - $154K/yr

Guide and support Associate and Technical Designers during fit sessions and communication of technical detail. * Respond quickly to change with a positive attitude and willingness to learn new ways ...

Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. * 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or ...

Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. * 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or ...

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

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Technical Support Associate information

See Commack, NY salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support associate in Commack, NY is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Commack, NY? The most popular types of Technical Support jobs in Commack, NY are:
What cities near Commack, NY are hiring for Technical Support Associate jobs? Cities near Commack, NY with the most Technical Support Associate job openings:
Infographic showing various Technical Support Associate job openings in Commack, NY as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,189 per year, or $25.6 per hour.
Senior Technical Supervisor (On-Site)

Senior Technical Supervisor (On-Site)

Brookhaven National Laboratory

Upton, NY • On-site

$112K - $154K/yr

Full-time

Re-posted 25 days ago


Job description

The Radiological Control Division provides radiological expertise through field-deployed technical personnel. It maintains an accredited personnel monitoring service, an instrumentation and calibration facility, and expertise in radiological engineering and nuclear materials management.
The Instrumentation and Calibration Group Leader manages the Laboratory's radiological instrumentation and calibration program, serving as the technical authority for instrument selection, calibration, testing, troubleshooting, and lifecycle management.
This role ensures all radiological instruments meet DOE requirements, accreditation standards, and performance expectations. The Group Leader also leads technical staff and supports Laboratory-wide instrumentation initiatives, reporting to the Radiological Control Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technical Leadership and Program Oversight
• Lead and manage the Laboratory's radiological instrumentation and calibration program.
• Serve as Subject Matter Expert (SME) for radiological monitoring instrumentation and associated calibration standards.
• Ensure compliance with DOE-STD-1098-2017 requirements for instrumentation performance, calibration, testing, and maintenance .
• Maintain calibration traceability to NIST standards and ensure adherence to ANSI N323A and applicable DOE technical standards.
• Oversee DOELAP-related external dosimetry instrument support requirements consistent with DOE-STD-1107-97 guidance .
• Establish and maintain technical basis documentation for calibration methodologies and performance testing.
• Evaluate and approve new instrumentation for Laboratory use.
• Develop and implement calibration intervals consistent with regulatory and operational risk.
• Ensure operability, testing, and documentation of area radiation monitors, contamination monitors, air sampling systems, and electronic dosimetry systems.
• Provide technical support for abnormal radiological conditions, instrument failures, and emergency response scenarios.
Supervisory Responsibilities
• Supervise Instrumentation & Calibration Technicians and technical support personnel.
• Assign work based on risk, complexity, and staff qualifications.
• Ensure staff are trained, qualified, and proficient in calibration and repair techniques.
  • Review all technical staff calibration data.
  • Conduct performance evaluations and provide professional development guidance.
  • Support oral board preparation and qualification processes where applicable.
  • Ensure effective work planning and control in accordance with Integrated Safety Management principles.

Program Management and Compliance
• Develop and maintain procedures governing instrument calibration, maintenance, inspection, and performance testing.
• Prepare for and interface with DOE, internal audit, and regulatory assessments.
• Monitor and trend instrumentation program performance metrics.
• Participate in corrective action investigations and implement preventive measures.
• Support Work Planning and Control reviews involving radiological instrumentation hazards.
• Participate in design reviews for new facilities and modifications to ensure proper radiological monitoring capability.
• Manage calibration facility equipment, standards, and reference sources.
• Ensure compliance with applicable DOE Orders, 10 CFR 835, and Laboratory policies.
POSITION REQUIREMENTS:
  • Requires the equivalence of a technical institute or associate degree in a related scientific or engineering field, fourteen (14) years of related work experience, including at least five (5) years as a Technical Project Supervisor or equivalent with demonstrated technical leadership.
  • Candidates are expected to have at least five (5) years of experience in their current classification or equivalent role.
  • Demonstrated experience implementing DOE radiological protection standards and federal regulations (10 CFR 835).
  • Extensive experience with contamination monitors, area radiation monitors, electronic dosimeters, air sampling systems, and specialty radiological instrumentation.
  • Experience supervising technical staff.
  • Demonstrated knowledge of ANSI N323A, DOE-STD-1098-2017 instrumentation requirements , and DOE-STD-1107-97 competency expectations .
  • Strong troubleshooting skills in analog and digital electronics.
  • An understanding of radiation detector theory and the ability to troubleshoot radiation detection systems to the component level.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to function as technical authority within the Radiological Control.
  • Management System framework .
  • Must be qualified or be able to qualify as an Electrical Equipment Inspector.
  • Must be qualified or able to qualify as Operations & Experimental Work Control Coordinator.

Preferred Knowledge, Skills, and Abilities:
• Certification as a National Registry of Radiation Protection Technologist (NRRPT).
• Experience with configuration management and technical authority roles .
• Experience supporting emergency response instrumentation systems.
Additional Information:
  • This is a fully onsite position located at Brookhaven National Laboratory in Upton, NY.
  • This position is not eligible for visa sponsorship.

ENVIRONMENTAL, HEALTH, AND SAFETY CONSIDERATIONS
• Moderate lifting (less than 50 lbs).
• Ability to work in radiological areas.
• Ability to hear alarms, understand speech, and communicate effectively.
• May require respirator qualification.
Brookhaven National Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $112650 - $150000 / year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group.
Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL | Benefits Program
Brookhaven National Laboratory requires all non-badged personnel including visitors to produce a REAL-ID or REAL-ID compliant documentation to access Brookhaven National Laboratory - view more information at www.bnl.gov/real-id. This is due to nationwide identification requirements for federal site access as required by the federal REAL ID Act. Those not in possession of a REAL ID-compliant document will not be permitted to access the site which includes access to the Laboratory for interviews.
About Us
Brookhaven National Laboratory (www.bnl.gov) delivers discovery science and transformative technology to power and secure the nation's future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy's (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country, learn more at BNL | Opportunities for Veterans at Brookhaven National Laboratory.
Equal Opportunity/Affirmative Action Employer
Guided by our core values of integrity, responsibility, innovation, respect, and teamwork, Brookhaven Science Associates is an Equal Employment Opportunity Employer-Vets/Disabled. We are committed to fostering a respectful and collaborative environment that fuels scientific discovery. We consider all qualified applicants without regard to any characteristic protected by law. All qualified individuals are encouraged to apply. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor
BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: https://www.directives.doe.gov/directives-documents/400-series/0486.1-BOrder-a/@@images/file