Technical Support Associate Jobs in Commack, NY (NOW HIRING)

HarperCollins is seeking a strategic, data-driven, and highly motivated Sales Support Associate to help advance our Amazon print and Kindle business across the Adult, Children's, Harlequin, and Harper360 divisions. The Online & Digital Sales team manages print and digital sales to Amazon, one of our highest-visibility and fastest-moving accounts. This role bridges sales strategy with day-to-day execution, serving as a key partner to senior leadership and internal stakeholders.

Under limited supervision, this is a role for someone highly organized and self-guided, who will support promotional business initiatives, analyze marketplace data to develop actionable insights and best practices, and help create sustainable processes and tools for a fast-growing account. Working closely with Sales Representatives, the Growth & Analytics team, the Digital Audio team, Finance, and Amazon, this role supports and optimizes recurring daily and weekly workflows. This position plays an important role in enhancing team efficiency and allowing greater focus on sales growth and strategy.

The ideal candidate is both a hands-on executor and a forward-thinking strategist, comfortable interpreting data and energized by working in a fast-paced, collaborative environment.

Promotions Development, Analysis & Reporting

• Support multiple aspects of the promotional business across Amazon (Kindle deals, Kindle Unlimited, BookBub, etc.) and other partners — including monthly nominations, confirmations, removals, budgets, and performance results.
• Curate promo results and analysis, codifying best practices from learnings.
• Analyze sales performance, market trends, and account-level data to identify new opportunities throughout the lifecycle of a book.
• Oversee the preparation and analysis for deal events — Prime Day, Black Friday/Cyber Monday, etc.— from nomination and optimization through post-event reporting.

Process Improvement & Cross-Team Coordination

• Identify inflection points to introduce tools and automation.
• Build and maintain documentation and workflows for recurring analytical cycles.
• Monitor deadlines and streamline planning across all reps, including cross-divisionally when relevant.
• Curate the team's weekly agenda, support reps in preparation for Publisher-facing meetings, and maintain central planning grids.

Presentation & Account Strategy

• Develop account-facing presentations and shape their strategic content, including seasonal and event decks.
• Represent the business and its needs in cross-functional meetings, and in internal leadership and account meetings, contributing insights from marketplace trends to title-level opportunities.

• Bachelor's degree or equivalent experience.
• 2–3+ years of experience in Publishing sales, ecommerce, digital or account management, or a related field.
• Advanced proficiency in Excel and PowerPoint and comfort leveraging AI tools, with strong analytical and critical-thinking ability; experience with BI tools (e.g., Power BI) preferred.
• Strong organizational skills, attention to detail, and project-management experience, with a track record of streamlining or automating workflows.
• Presentation skills, with the ability to represent the business to internal leadership and external accounts.
• Initiative and the ability to self-direct, prioritizing across competing deadlines in a high-velocity environment.
• Deep interest in or knowledge of the Amazon and digital marketplace, trendspotting, and Ai a plus.

ADDITIONAL INFORMATION & PREFERRED ATTRIBUTES

• Hybrid work schedule (3 days/week in office).
• A drive to create order and structure, with a proactive, solutions-oriented approach.
• Innovative thinker with a focus on process improvement and efficiency.
• Passion for books, reading, marketplace trends, and the digital marketplace.

HarperCollins Publishers is a company full of people who are passionate about books.  When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred.

The salary range for this position is $60,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.  

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.