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Technical Support Associate Jobs in Commack, NY (NOW HIRING)

J.P. Morgan

Technology Support III

New York, NY

As a Technology Support II (ASSOC) at JPMorgan Chase within the Accelerator, you are the heart of ... Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Siro

Support Operations Associate

New York, NY · On-site

$70K/yr

As a Support Operations Associate at Siro, you will be the first point of contact for our customers ... You don't need to be deeply technical, but you should have a knack for learning new tools, thinking ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on ...

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Required Qualifications: * 5-7+ years of leadership experience in technical support / end-user ... That's why we hire associates with the intellectual curiosity, energy and drive to want to make a ...

New

Highmark Health

Associate Technical Analyst

New York, NY · On-site +1

$90K/yr

JOB SUMMARY This Associate Technical Analyst position is a key member of the clinical application ... Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation ...

Yext

Associate Technical Partner Manager

New York, NY · On-site

As an Associate Technical Partner Manager (ATPM) at Yext, you will support, maintain, optimize, and expand a portfolio of integrations across the Yext Publisher Network. You will troubleshoot ...

PVH

Technical Designer, Sport - Calvin Klein

New York, NY · Hybrid

$82K - $117K/yr

Degree in Technical Design or equivalent work experience * Minimum of 5 years' experience in a ... Receive support for continued education including tuition reimbursement. * Associate Discount: Shop ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Commack, NY

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support associate in Commack, NY is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Commack, NY? The most popular types of Technical Support jobs in Commack, NY are:
What cities near Commack, NY are hiring for Technical Support Associate jobs? Cities near Commack, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Commack, NY as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,189 per year, or $25.6 per hour.
Technical Support Analyst Levels 1 - 2

Technical Support Analyst Levels 1 - 2

Metropolitan Transportation Authority

New York, NY • On-site

$64K - $92K/yr

Full-time

Posted 6 days ago

New

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

41st of 77 rated public transport

Job description

Description
Position at MTA Headquarters
JOB TITLE: Technical Support Analyst Levels 1-2
SALARY RANGE: Level 1 $58,963 - $84,233
Level 2 $64,859 - $92,656
DEPT/DIV: Information Technology
SUPERVISOR: Manager, IT Client Support C
LOCATION: 2 Broadway
HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required
Summary:
The primary purpose of this position is to provide technical support to clients who use computer hardware, software, telecommunications, and technology services as part of their MTA work responsibilities so that these clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.
This technical support includes, but is not limited to, the following: desktop computers, phones/phone services, mobile devices - phones/phone services, tablets, laptops, etc., and related devices, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems.
The goal is that a Technical Support Analyst can and will provide seamless integrated technical support service to the client across all of these platforms and services.
Responsibilities / Accountabilities:
Level 1:
  • Provide technical support services to clients at MTA sites and in remote locations, including, but not limited to:
    • Preparation and installation of hardware devices, software, apps, and files, and connection to data, voice, and mobile networks as required
    • Update, upgrade, and replacement of hardware devices and software
    • Installation of and connection to software, apps, and files, and upgrade of and connection to software, apps, and files
    • Reassignment of hardware devices and connection to networks as required
    • Relocation of hardware devices and connection to networks as required
    • Coordination for the setup of users with appropriate access to hardware devices, software, apps, files, systems, and networks, etc.
    • Provision of maintenance services on hardware devices and software
    • Other requests are designed to provide the necessary systems access to the client
  • This includes all necessary tasks for deployment so that the client can use the hardware devices as intended, with full operational access to the requested service(s). Deployment encompasses all the processes involved in getting new software or hardware up and running properly in its environment, including installation, configuration, running, testing, and making necessary changes.
  • Such technical support services can be delivered in person, on-site at any MTA-designated location, or remotely, to MTA clients for any MTA organization, unit, group, or project.
  • Respond to reported incidents and troubleshoot and resolve issues with hardware devices, software, access, and connectivity
  • Perform technical support services on project-related work such as hardware devices and software, systems implementations, set-up of new sites, etc.
  • Provide second-level support for IT-related technical problems and services. This includes issues not resolvable at the Level 1 and provides in-depth technical support, and, where necessary, basic product and service support.
  • Access, enter, and maintain MTA data on various vendor portals (such as those used by wireless vendors, hardware device vendors, software/apps vendors, etc.) necessary to provide access, track progress, and record service to MTA users
  • Utilize administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary to complete a service request, resolve an incident, complete a project task, etc.
  • Maintain departmental records in a timely and accurate manner for all services provided in accordance with MTA policies and procedures when deploying, installing, maintaining, servicing, and deinstalling IT assets, utilizing systems as identified by the MTA. This includes system entry of all incidents, service requests, and project data in accordance with IT requirements.
  • Participate in the evaluation of new products and technologies.

Level 2:
Same as Level 1, with the following additional responsibilities:
  • Prepare documentation necessary to assist user clients and IT staff for items in the unit's area of responsibility. This includes such items as help files, "how-to" videos, service alerts, etc.
  • Evaluate non-standard user requests and requirements and recommend effective technological solutions.
  • Guide less senior staff in the performance of their tasks.

Required Qualifications:
Level 1:
  • Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
  • Must possess basic knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories
  • Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
  • Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) systems preferred
  • Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
  • Must be skilled in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.
  • Strong oral and written communication skills.
  • Strong analytical skills.
  • Strong people skills.
  • Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, switches, and other technology devices etc.
  • Must possess a valid driver's license.

Level 2:
Same as Level 1, with the following additional responsibilities:
  • Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
  • Must possess a minimum of 2 years' experience providing direct IT technical support to IT users by installing, maintaining and supporting user devices (e.g. desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols, or a Bachelor's Degree in Computer Science or related fields.
  • Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used

OTHER INFORMATION:
This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on the MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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