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Technical Support Manager Jobs in Rhode Island (NOW HIRING)

Ricardo Defense

Technical Support Specialist

Newport, RI · On-site

$75K - $100K/yr

... management activities. • Support customer training, technical guidance, and issue resolution during deployment and sustainment activities. • Participate in continuous process improvement ...

Kanadevia Inova

WtX Technical Support Specialist

RI · On-site +1

In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer ...

Citizens

Business Support Manager I

Johnston, RI · On-site

You combine technical fluency with creativity and execution-leveraging tools, platforms, and ... We are seeking a Business Support Manager to help lead colleague experience and strategic ...

Citizens

Business Support Manager I

Johnston, RI · On-site

Description Business Support Manager - Contact Center Experience Citizens' Contact Center is a ... You combine technical fluency with creativity and execution-leveraging tools, platforms, and ...

Citizens

Business Support Manager I

Johnston, RI · On-site

Description Business Support Manager - Contact Center Experience Citizens' Contact Center is a ... You combine technical fluency with creativity and execution-leveraging tools, platforms, and ...

Techio

Be Seen First

Technical Services Analyst

Providence, RI · On-site

$22 - $25/hr

Preferred * 3+ years of experience providing technical support in a business-to-business (B2B) or managed services environment. * Experience supporting printers, scanners, barcode devices, mobile ...

PSG Global Solutions

ROC Support Technician

Lincoln, RI

$35K - $43K/yr

ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store ...

Kanadevia Inova

Group Leader Technical Service

RI · On-site

The role manages multidisciplinary technical teams (Project Technical Support, Technical Design, Equipment Specialists) and is accountable for driving technical execution quality, cost efficiency ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rhode Island

Technical Support Manager information

See Rhode Island salary details

$28.9K

$84.1K

$144.4K

How much do technical support manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for technical support manager in Rhode Island is $84,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,800.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Rhode Island? The most popular types of Technical Support jobs in Rhode Island are:
What job categories do people searching Technical Support Manager jobs in Rhode Island look for? The top searched job categories for Technical Support Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Technical Support Manager jobs? Cities in Rhode Island with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rhode Island as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,136 per year, or $40.5 per hour.

Technical Support Specialist

Detroit Defense

Newport, RI

$75K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description

Position Overview:

Detroit Defense is seeking an experienced Technical Support Specialist to provide operational and technical support for mission-critical Department of Defense systems. This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams to ensure reliable system performance. 


Key Responsibilities:

Provide technical support for networked systems supporting complex Department of Defense programs. 

Troubleshoot hardware, software, network, and system issues through both remote and on-site support. 

Support field installation, maintenance, and sustainment activities to ensure continued operational readiness. 

Respond to service requests, diagnose technical problems, and implement timely resolutions. 

Collaborate with engineering and technical teams to resolve complex system issues. 

Maintain service records, technical documentation, and support logs. 

Assist with software updates, system upgrades, and configuration management activities. 

Support customer training, technical guidance, and issue resolution during deployment and sustainment activities. 

Participate in continuous process improvement initiatives to improve support quality and response times.

Requirements

Required Qualifications:

Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments. 

Experience providing remote and/or on-site technical support for enterprise systems. 

Strong troubleshooting skills across hardware, software, and network technologies. 

Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days, as required by the program. 

Active Top Secret Security Clearance required.


Preferred Qualifications:

Experience with one or more of the following technologies: Red Hat Enterprise Linux (RHEL), Windows Server, Windows Client, VMware, Ansible, Cisco technologies, Network Security. DoD Public Key Infrastructure, Aruba networking, Cloud computing platforms, CM Pro, Jira 

Experience providing remote technical support for Department of Defense or Navy systems. 

Experience supporting shipboard or field technical operations.

Strong customer service, communication, and problem-solving skills.


Detroit Defense offers an impressive compensation and benefits package including:

  • Medical, Dental & Vision Benefits
  • Company Paid Life and AD&D
  • Company Paid Short Term and Long-Term Disability
  • Flexible Spending & HSA Accounts
  • Legal & ID Shield Services
  • 401k with Company Match
  • Paid Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)


Why Detroit Defense

At Detroit Defense, we are proud to support the men and women who protect our nation. We deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support.


Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us.


Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here. Detroit Defense is a proud recipient of the Hire Vets Gold Medallion Award since 2022.


Detroit Defense is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.

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