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Technical Support Manager Jobs in Rhode Island (NOW HIRING)

Teknor Apex

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft ... Performs endpoint deployment and lifecycle management activities, including device staging ...

Socket.dev

IT SUPPORT ANALYST

Providence, RI · On-site

$55 - $70/hr

You will be responsible for providing technical support and assistance to our staff and clients ... to manage multiple tasks and prioritize effectively. Benefits * - Competitive salary ...

New

Teknor Apex Company

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft ... Performs endpoint deployment and lifecycle management activities, including device staging ...

inMusic

Technical Product Manager

Cumberland, RI · On-site

$148K - $172K/yr

Support integration of capabilities across the business. * Create decision frameworks that help ... Technical product management experience with platforms, services, commerce, access/licensing ...

inMusic Brands, Inc.

Technical Product Manager

Cumberland, RI · On-site

$148K - $172K/yr

Support integration of capabilities across the business. * Create decision frameworks that help ... Technical product management experience with platforms, services, commerce, access/licensing ...

Vatn Systems

Technical Program Manager

Bristol, RI · On-site

$134K - $174K/yr

The Program Manager is responsible for ensuring commitments made to customers are clearly planned ... Support updating Jira and iSOW Requirements * Deep understanding of a technical product design life ...

Vatn Systems

Technical Program Manager

Bristol, RI

$134K - $174K/yr

The Program Manager is responsible for ensuring commitments made to customers are clearly planned ... Support updating Jira and iSOW Requirements * Deep understanding of a technical product design life ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rhode Island

Technical Support Manager information

See Rhode Island salary details

$28.9K

$84.1K

$144.4K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Rhode Island is $84,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $101,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Rhode Island?

The most popular types of Technical Support jobs in Rhode Island are:

What job categories do people searching Technical Support Manager jobs in Rhode Island look for?

The top searched job categories for Technical Support Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Technical Support Manager jobs?

Cities in Rhode Island with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,136 per year, or $40.5 per hour.

Operations Support Center Manager-CPG

Acosta

Woonsocket, RI • On-site

$57K - $60K/yr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Develop and maintain a support structure for Field Support employees.

  • Coach, develop, and manage employee performance while ensuring quality assurance and operational compliance.

  • Communicate changes, resolve client and customer issues, and collaborate with teams, stakeholders, and clients to provide contact center support.

Acosta rating

6.1

Company rating: 6.1 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

38th of 52 rated marketing agency

Job description


A leadership position responsible for developing and maintaining a support structure for Field Support employees. The Field Support Supervisor ensures execution of department and individual employee goals and objectives. The CROSSMARK Field Support department collaborates with teams, business stakeholders, and clients to provide best-in-class contact center support by proactively identifying opportunities, listening, resolving, and delivering Service Excellence that drives success. Provides support via inbound calls, outbound calls, service tickets and recorded mass communication. Full service for all project phases - standalone or bundled options.
Responsibilities
  • Coach and develop employees.
  • Ensure quality assurance processes are enhanced and followed.
  • Maintain and drive operational procedures and compliance.
  • Manage employees' overall work performance; maintain accurate records of employee work performance.
  • Analyze viability of all requests and their resulting impacts, both analytical and technical.
  • Effectively communicate all changes and enhancements.
  • Adhere to and implement company policies and procedures.
  • Recruit, hire, and train new employees per company policy and operational procedure.
  • Ensure professional and timely resolution of any client and/or customer's issues.
  • Liaise and maintain positive working relationship and communication with leadership, clients, and customers.
  • Maintain current knowledge of clients, accounts, and industry.
  • Responsible for using appropriate judgment to protect confidential Company information.

Qualifications
Education/Experience:
  • 4+ year college degree or related work experience.
  • 1+ years of applicable team leadership experience.

Computer Skills: Word, Excel, PowerPoint and Outlook proficiency.
Supervisory Responsibilities: This position has direct supervisory responsibilities.
Work environment: Office environment.
#DiscoverYourPath
About Us
CROSSMARK is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most-in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.
We value our people by recognizing everyday wins and fostering a supportive, collaborative environment-both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength-it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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