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Technical Support Manager Jobs (NOW HIRING)

Luxer One Zoho

Field Technical Support Manager

Dallas, TX · On-site

Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to ... Perform system upgrades and system installs in your market, and ensure that the systems you support ...

AEG

Senior Technical Support Manager

Ponte Vedra Beach, FL · On-site

$105K - $145K/yr

The Senior Technical Support Manager is responsible for leading the Technical Support Engineering team (GTE) to provide engineering support for network connectivity, Operating Systems / server ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

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$29.5K

$85.9K

$147.5K

How much do technical support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Manager (Biopharma)

Bio Springer North America Corporation

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Elevate the Future with Procelys by Lesaffre
For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.
Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.
Discover Procelys
Procelys supports the biotech industry by providing high-quality yeast-based nutrients and specialized expertise to improve the growth and productivity of microorganisms and cell cultures. With a deep understanding of fermentation and microbiology, the Procelys team develops a wide range of customized nutrient solutions to address the unique challenges faced by biotech companies in the biopharma, food and feed ingredients, food cultures and probiotics, and renewable energy sectors. Leveraging the latest advancements in biotechnology, Procelys partners with customers to formulate innovative, performance-enhancing fermentation media that optimize microbial and cell culture performance, enabling biotech innovators to push the boundaries of what's possible, from enhancing biopharmaceutical yields to boosting the viability of probiotic strains.
What We Offer
  • The opportunity to represent a passionate organization focused on innovation and sustainability
  • Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
  • 11 paid holidays
  • The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
  • Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success
You'll bring deep knowledge and expertise relating to the detailed technical elements of Procelys products, customer applications, and our activities in production, QC, Application Development, and R&D. Together with our North American and Latin American Account Managers, you'll form a business team geared to bring optimum fermentation nutrient solutions to Procelys customers, ensuring we reach our ambitious business targets. Your customer-centric approach and passion for problem-solving will be instrumental in elevating our customers' experience and driving Procelys to new heights of success.
What You'll Do as a Technical Support Manager
  • Demonstrate an unwavering commitment to Lesaffre's safety-first culture
  • Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
  • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
  • Train and support Business Managers on application details, product performance, and technical selling points
  • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
  • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
  • Develop technical partnerships with academia and research institutes to investigate product performance
  • Act as the regional technical expert, building relationships with key customers and driving new business opportunities
  • Remain active in technical networks to contribute to industry knowledge sharing and training
  • Monitor industry innovations and technological trends, providing quarterly landscape reports to management
  • Represent Procelys at regional technical events through lectures and presentations
  • Perform other duties as assigned

Required qualifications:
  • Master's degree in Microbiology, Biochemical Engineering, Biotechnology or related field.
  • 5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
  • Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
  • Ability to travel up to 40-50% within the Americas

Preferred qualifications:
  • Experience working within a matrixed and/or global organization is a plus

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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