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Technical Support Manager Jobs (NOW HIRING)

Luxer One

Field Technical Support Manager

Dallas, TX · On-site

$70K - $80K/yr

Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to ... Perform system upgrades and system installs in your market, and ensure that the systems you support ...

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Payroc

Manager, Technical Support

San Diego, CA · On-site

$75K - $95K/yr

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

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Technical Support Manager information

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How much do technical support manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What cities are hiring for Technical Support Manager jobs? Cities with the most Technical Support Manager job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Who are the top companies hiring for Technical Support Manager jobs? The top employers for Technical Support Manager jobs are:
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 57% Full Time, 39% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.
Plant Technical Support Manager

Plant Technical Support Manager

CPS Energy

San Antonio, TX • On-site

Other

Posted 28 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Open Till Filled:

Power Generation: Calaveras                                                               Location: San Antonio, Tx

Pay Grade

17

Position Summary

The Plant Technical Support Manager provides Combustion Turbine / Gas Turbine / Steam Turbine technical support for operations and maintenance to support the safe, reliable, and efficient operation of the Combined Cycle Power Plants, Peaking Gas Turbine Plants and Conventional Plants within the CPS Energy Generation Fleet. This position will be involved in, but not limited to, CT/GT/ST technical oversight, planning, directing, and coordinating CT/GT/ST related tasks, and optimizing equipment, materials, processes, and procedures. Achieves CT/GT/ST operational and maintenance objectives by contributing specific CT/GT/ST technical information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing projects to improve productivity and quality; resolving problems; completing audits; identifying trends; implementing change. Position will be responsible for developing and maintaining plant budgets associated with CT/GT/ST related expenses.
 

Tasks and Responsibilities
  • Provides specialized technical direction, support and assistance to operations and maintenance by formulating and implementing technical solutions for improved CT / GT / ST unit performance.
  • Analyzes and evaluates operations, maintenance, and performance levels in the plant environment.
  • Review and recommends conversions, upgrades, modifications and/or new products as appropriate to achieve operational performance. Directs and coordinates projects to improve CT / GT / ST efficiency and reliability.
  • Assists with inspections of all assigned equipment during outages or overhauls to evaluate overall condition and document remaining life assessment.
  • Continuously monitors technical bulletins and similar published materials applicable to the responsible assets. Generates work notifications and preventative maintenance plans in the computerized maintenance management system in support of unit reliability.
  • Responds to operating and project needs, provides lead role for CT / GT / ST unit and equipment performance evaluation, optimizes resource use and maximizes reliable power generation and revenue.
  • Maintains current, readily available records on all CT / GT / ST parts; tracks the repair and status of each part; assists in tracking parts delivery for outages and ensures proper pricing and delivery.
  • Provides support related to Station(s) Service Agreements, including but not limited to frequent interface with OEM CSL, outage coordination, technical information, parts support, monthly operational data, and monthly meetings.
  • Supervise operations and maintenance team that oversees projects and manages performance activities for our Combined Cycle Plant,Gas Turbine peaking units and Conventional Plants.
  • Confers with Engineers, Plant Personnel and Management to develop mitigation plans, design modifications, operational changes and changes in maintenance practices and/or new system implementation to prevent repetitive failures and/or improve CT / GT / ST unit performance.
  • Makes recommendations to improve employee health and safety to support a zero accident/incident rategoal.
  • Prepares budget submittals through cost estimating of projects.
  • Develops equipment specifi cations, contractual agreements and performs project management activitiessuch as outage planning and execution.
  • Directs department activities to support maintenance in troubleshooting the causes of repetitive failures andunusual events such as unit deratings or trips.
  • Recruits employees, assign, direct and evaluate their work and oversee the development and maintenanceof staff competency.
  • Oversees tests that analyze design, feasibility, operation, equipment condition and performance of the facility.
  • Performs related duties as assigned.
Minimum Skills
Minimum Knowledge and Abilities
Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective use of plant equipment and staff.
Ability to achieve operational and maintenance objectives by developing strategic plans and reviews; prepares and completes action plans; resolves problems; completes audits; identifies trends; and implements change.
Ability to direct multiple activities in a highly dynamic environment that requires continuous re-prioritization as determined by operational and maintenance situations that arise daily.
Ability to effectively communicate with Power Generation personnel and across other business units.
Results driven, analytical, self-motivated, and detail oriented with the ability to logically identify alternative solutions or approaches to complex problems.
Ability to demonstrate comprehensive knowledge of the maintenance work management processes.
Ability to display extensive knowledge and experience in Turbine technologies.
Ability to successfully work to reach company goals in an environment in which a wide degree of experience is required.
Ability to effectively set and communicate expectations and directives to staff.
Must have demonstrated accountability and have a strong record of successful execution.
Proven leadership skills. Accomplished in organizing, coordinating, and directing broad functional activities and those personnel reporting to this position.
Possesses process discipline capabilities to drive standards, goals, metrics, scorecards to drive consistent performance.
Ability to use the plant historian and other operating/monitoring/control systems.
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
Ability to delegate assignments to appropriate parties.
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
Understanding of applicable environmental and regulatory permits and limits.
Ability to use the plant DCS controls & turbine control system, and other operating/monitoring/control systems.
Possess a valid driver's license with a history of a safe driving record in accordance with CPSE policies, procedures, safety standards, and applicable laws and regulations.
Ability to work at any CPS Energy plant locations.
Ability to work non-standard work hours such as nights, weekends and holidays as necessary to support the plant(s).
Preferred Qualifications
  • PE registration / State of Texas
  • Expertise of power plant or similar experience
  • Specific experience operating and/or maintaining 7FA combustion turbines and LM6000 aeroderivative gas turbines, 7FA and/or LM6000 GT OEM Training.  
  • Specific experience operating and/or maintaining GE, Siemens, Westinghouse, ABB steam turbinesBasic knowledge of plant, equipment, & plant systems (including auxiliary systems).
  •  Basic Knowledge and Support
Competencies
Working Safely
Making Accurate Judgments and Decisions
Displaying Technical Expertise
Driving Projects to Completion
Prioritizing and Organizing Work
Driving Continuous Improvement
Minimum Education
Bachelor of Science degree in Engineering and advanced related experience or an equivalent combination of education and experience working with Gas Turbines.
Required Certifications
Working Environment
Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Employee may potentially be exposed to hazardous chemicals, wet or humid conditions, outdoor weather, noisy and dusty environment.
Ability to travel to and from meetings, training sessions or other business related events.
After hours work is required to support plant operations and maintenance outage activities as needed. Weekend call duty rotations.
Physical Demands
Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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