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Nuance Communications

60 Nuance Communications Technical Support Manager Jobs Hiring Near You

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

STAHL

Technical Support Manager

Washington, DC

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

Omni Analytics

Technical Support Manager

San Francisco, CA · On-site

$140K - $165K/yr

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

Excellent verbal and written communication skills. Highly Desirable Skills & Experience * Managed a ... team supporting a SaaS product. * Experience working with Snowflake, Redshift, or BigQuery.

Principia The

Event Technical Support Manager

Elsah, IL · On-site

$24.15 - $29.58/hr

... communication, and technical leadership. Who We Are At our award-winning Early Childhood through ... Manages the student Tech Crew supporting campus events; trains student workers in MSC policies and ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Good communication skills - interpersonal, written and verbal * Ability to manage multiple ...

Airbus

Manager, Technical Support

Bingen, WA · On-site

Communicate with customers via phone, email, or technical databases to resolve requests for help ... Encourage, mentor, and manage technical support team members (convey instructions, conduct annual ...

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Technical Support Manager

Medihill

Bensalem, PA • On-site

Full-time

Dental, PTO

Re-posted 22 days ago

Job description


The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.
Requirements
  • Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.
  • Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety.
  • Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality.
  • Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.
  • Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.
  • Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly.
  • Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.
  • Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.
  • Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.
  • Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.

    • Benefits
    • 1 week vacation
    • dental insurance
    • major holidays

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