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Senior Technical Support Jobs (NOW HIRING)

Juvare

Senior Technical Support Specialist

Atlanta, GA · On-site

Senior Technical Support Specialist ( Endpoint & End-User Computing) Location: Atlanta, GA · HybridRole summary Juvare is hiring a Senior Technical Support Specialist to own end-user computing ...

Cyera

Senior Technical Support Engineer

Kansas City, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support function - owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio, and ...

Sentry

Senior Technical Support Engineer

San Francisco, CA · On-site

$125K - $150K/yr

We are architecting the Technical Support engine . We're looking for a veteran engineer to help us ... Act as a strategic consultant for senior engineers at our largest enterprise customers, solving ...

Horizon3.ai

Senior Technical Support Engineer

What You'll Do We are seeking a motivated Mid to Senior Level Enterprise Technical Support Engineer with 5+ years of hands-on industry experience to join our high-performing support team. In this ...

RSA

RSA Senior Technical Support Engineer

RSA Senior Technical Support Engineer, Technical Support RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and ...

Semgrep, Inc

Senior Technical Support Engineer

$133K - $167K/yr

Learn more at semgrep.dev. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted ...

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Senior Technical Support information

See salary details

$33.5K

$110.7K

$228.5K

How much do senior technical support jobs pay per year?

As of Jul 1, 2026, the average yearly pay for senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
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Senior Technical Support jobs near you
SENIOR TECHNICAL SUPPORT SPECIALIST

SENIOR TECHNICAL SUPPORT SPECIALIST

City of Worcester

Worcester, MA • On-site

$93K - $122K/yr

Full-time

Posted 6 days ago

City Of Worcester rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

368th of 668 rated public administrative organizations

Job description

SENIOR TECHNICAL SUPPORT SPECIALIST
DEPARTMENT OF INNOVATION AND TECHNOLOGY
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Senior Technical Support Specialist in the Innovation and Technology Department. Under the direction of the Infrastructure Manager, the position will support the City's hybrid infrastructure by administering identity services, and both on-premises and cloud-based systems. It maintains system reliability through daily readiness checks, network monitoring, patching, and security control implementation while deploying and managing workloads in Azure and Nutanix NC2. The position contributes to data governance, manages configuration policies, and executes backup and restoration procedures. The position is instrumental in supporting core IT infrastructure. The ideal candidate will participate in the design, implementation, and maintenance of systems necessary to support City of Worcester operations and innovations.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Administer and maintain servers, including Windows, SQL Server, and Citrix environments.
  • Monitor network performance, investigate outages or performance degradation, and remediate issues.
  • Perform daily system readiness checks (disk space, service availability, connectivity, and profile issues).
  • Implement security controls and apply required patches in alignment with established security policies.
  • Configure and maintain Nutanix environment, both on-premises and NC2 in Azure.
  • Assist in configuration and maintenance of the City's data governance and security platforms.
  • Perform backup and restoration tasks, following established backup topology and documented procedures.
  • Assist with infrastructure upgrades and equipment deployments under the guidance of the Infrastructure Manager.
  • Administer the Microsoft 365 environment, including Entra, Intune, and Exchange Online, and on-premises Active Directory.
  • Implement and update Group Policy Objects (GPOs) according to established standards and requests, manage corresponding Intune device configurations and conditional access policies.
  • Maintain accurate technical documentation and follow established procedures and runbooks.
  • Participate in the on-call rotation to support 24/7 operations.
  • Work outside normal business hours for system maintenance windows, critical incident response, and emergency repairs.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong knowledge of network and server management, data backup and recovery, and IT security
  • Strong problem-solving and analytical skills
  • Knowledge of municipal functions and business impact associated with a technology outage
  • Ability to manage multiple complex projects and competing priorities; perform multiple tasks in an organized, detailed, and timely manner and meet deadlines
  • Strong system administration skills
  • Understanding of security best practices
  • Familiarity with deployment techniques (and tools) in a distributed environment
  • Basic monitoring techniques in a dynamic environment
  • Basic understanding of relational and non-relational databases
  • Ability to exercise independent judgment and take action on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent listening, interpersonal, written, and oral communication skills
  • Logical and efficient, with keen attention to detail
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Regular onsite attendance is required

MINIMUM REQUIREMENTS:
  • Bachelor's degree in computer science, or a related field; OR
    • Any equivalent combination of education, training and five (5) years of experience which provide the required knowledge, skills and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements
  • Five (5) years of related experience in technology infrastructure implementation and support
  • Three (3) years of experience with MS SQL Server
  • Three (3) years of system administrator experience
  • Two (2) years of experience with Microsoft 365 administration
  • Experience with native cloud computing and hypervisor technologies
  • Excellent written and verbal communication
  • Reliable transportation to travel between required locations.
  • Valid driver's license
  • Ability to obtain and maintain CJIS certification; must be CJIS eligible.

PREFERRED REQUIREMENTS:
  • Three (3) years of experience in the design, implementation and maintenance of Entra Active Directory
  • Three (3) years of experience in the design, implementation and maintenance of Microsoft 365 tenant
  • Three (3) years of experience in the design, implementation and maintenance of Microsoft Azure tenant
  • Three (3) years of experience supporting iOS and Android devices in an Intune environment
  • Experience with maintaining Linux servers
  • Experience managing complex technology projects and critical incidents
  • Experience with ITIL or other IT service management frameworks, including configuration management
  • Understanding of Massachusetts Public Records regulations and CJIS regulations

SALARY RANGE: $93,232 - $122,661 annually, full-time, exempt, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 10, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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