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Senior Technical Support Jobs (NOW HIRING)

Bentley Systems

Senior Technical Support Engineer

PA · Remote

Senior Technical Support Engineer Location: Exton, PA or Remote Position Summary Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a ...

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

New

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

New

Sentry

Senior Technical Support Engineer

San Francisco, CA · On-site

$125K - $150K/yr

We are architecting the Technical Support engine . We're looking for a veteran engineer to help us ... Act as a strategic consultant for senior engineers at our largest enterprise customers, solving ...

Horizon3.ai

Senior Technical Support Engineer

What You'll Do We are seeking a motivated Mid to Senior Level Enterprise Technical Support Engineer with 5+ years of hands-on industry experience to join our high-performing support team. In this ...

Semgrep, Inc

Senior Technical Support Engineer

$133K - $167K/yr

Learn more at semgrep.dev. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted ...

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Senior Technical Support information

See salary details

$33.5K

$110.7K

$228.5K

How much do senior technical support jobs pay per year?

As of Jul 22, 2026, the average yearly pay for senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
More about Senior Technical Support jobs
What cities are hiring for Senior Technical Support jobs? Cities with the most Senior Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Senior Technical Support jobs? States with the most job openings for Senior Technical Support jobs include:
What job categories do people searching Senior Technical Support jobs look for? The top searched job categories for Senior Technical Support jobs are:
Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Nights. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

Bentley Systems

Exton, PA • On-site, Remote

Full-time

Posted 14 days ago

Job description

Position Title: Senior Technical Support Engineer
Location: Exton, PA or Remote
Position Summary
Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a Senior Engineer, you'll combine deep technical expertise with creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our users.
We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.
Responsibilities
  • Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
  • Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
  • Collaborate with global engineering, product, and support teams to improve products and customer experiences.
  • Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
  • Act as a technical leader and trusted expert within your area of specialization.
  • Contribute ideas and feedback to influence product improvements and future capabilities.
  • Stay current with emerging technologies, industry trends, and best practices.
  • Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
  • Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
  • Help define and improve troubleshooting, testing, and support processes that scale across the organization.
  • Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
  • Continuously develop your technical expertise, leadership skills, and professional growth.

Qualifications
  • 5+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
  • Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
  • Strong hands-on experience with:
    • Microsoft Azure
    • Windows Server and desktop environments
    • Networking and connectivity troubleshooting
    • APIs, integrations, SSO, and OAuth
  • Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
  • Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
  • Calm, customer-focused, and effective when managing critical or high-impact incidents.

Ideal Candidate
You'll thrive in this role if you enjoy solving the toughest technical problems, collaborating with smart people across global teams, and becoming the go-to expert others rely on when things get complicated. You'll combine strong technical depth with curiosity, ownership, and a desire to continuously improve both products and customer experiences.
If you have experience with Bentley products, that is a bonus.
Certifications (Strongly Preferred)
Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
Strongly Preferred:
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Networking certs such as CCNA/CCNP (or equivalent demonstrable networking depth)
  • Security fundamentals (e.g., SC-900 or equivalent) are a plus.

What we offer
A great Team and culture - please see our colleague video.
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
An attractive salary and benefits package.
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-REMOTE #LI-CS1
About Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer:
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
Request an Accommodation:
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

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