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Technical Support Mentor Jobs (NOW HIRING)

SAIC

Technical Support Specialist

Beale Air Force Base, CA · Hybrid

$80K - $120K/yr

Mentor Technical Support III staff; provide coaching, quality reviews for ticket handling, and guidance on user communications and documentation. * Own and improve the knowledge base: author/update ...

SAIC

Technical Support Specialist

Beale Air Force Base, CA · Hybrid

$80K - $120K/yr

Mentor Technical Support III staff; provide coaching, quality reviews for ticket handling, and guidance on user communications and documentation. * Own and improve the knowledge base: author/update ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Supervise day-to-day operations of the PayrocPOS technical support team; mentor, coach, and develop team members. * Advanced Troubleshooting: Serve as an escalation point for complex POS system ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

Supervise day-to-day operations of the PayrocPOS technical support team; mentor, coach, and develop team members. * Advanced Troubleshooting: Serve as an escalation point for complex POS system ...

STAHL

Technical Support Manager

Washington, DC · On-site

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its ... Mentor engineering teams and contribute to workforce development. *Position is contingent upon ...

Vultr

Technical Support Engineer

$30 - $40/hr

You will also play a key role in mentoring junior team members and supporting enterprise customer environments. Key Responsibilities * Respond to customer inquiries and provide technical guidance ...

OneRail

Technical Support Lead

Orlando, FL · On-site

$64K - $88K/yr

This is a hands-on technical leadership role focused on advanced troubleshooting, team mentorship, and continuous improvement rather than formal people management. The Technical Support Lead serves ...

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Technical Support Mentor information

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How much do technical support mentor jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for technical support mentor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Mentor typically balance mentoring responsibilities with day-to-day technical support tasks?

Technical Support Mentors often split their time between directly assisting customers with technical issues and providing guidance to less experienced team members. This balance usually involves scheduled mentoring sessions, real-time coaching during support shifts, and reviewing tickets or calls to offer feedback. Mentors may also help develop training materials and facilitate group learning. Effective time management and clear communication are key to ensuring both customer needs and team development goals are met. Collaboration with supervisors and other mentors helps distribute workloads and maintain a supportive environment.

What is the role of a technical mentor?

A technical support mentor guides and trains team members in troubleshooting technical issues, improving their skills, and understanding company tools and procedures. They often provide coaching, share best practices, and help develop technical competencies to ensure effective customer support.

How to become a tech mentor?

To become a technical support mentor, gain experience in technical troubleshooting and customer service, develop strong communication skills, and acquire relevant certifications if applicable. Mentors often have a background in IT, computer science, or related fields and may need to demonstrate leadership and teaching abilities. Building expertise in specific tools or platforms can also enhance your qualifications for mentoring roles.

What are the key skills and qualifications needed to thrive as a Technical Support Mentor, and why are they important?

To thrive as a Technical Support Mentor, you need in-depth technical troubleshooting abilities, strong knowledge of support processes, and prior experience in IT or customer service roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and leadership skills help you guide team members and foster a collaborative learning environment. These skills are vital for ensuring effective problem resolution, upskilling support staff, and maintaining high customer satisfaction.

What are Technical Support Mentors?

Technical Support Mentors are experienced professionals who guide and support technical support staff in resolving customer issues, improving technical skills, and following best practices. They provide coaching, feedback, and training to help team members develop their troubleshooting abilities and customer service skills. Technical Support Mentors often act as a bridge between frontline support agents and management, ensuring quality service and continuous professional development within the team.

What is the difference between Technical Support Mentor vs Technical Support Specialist?

AspectTechnical Support MentorTechnical Support Specialist
CredentialsTypically requires relevant certifications and experience in mentoring or trainingRequires technical certifications and hands-on support experience
Work EnvironmentOften in training settings, team development, or onboarding programsCustomer support centers, help desks, or technical service teams
Employer & Industry UsageUsed in companies focusing on employee development and trainingCommon in IT, telecom, and tech companies providing direct customer support

While both roles involve technical knowledge, a Technical Support Mentor focuses on training and guiding support staff, whereas a Technical Support Specialist handles direct customer issues. The mentor role emphasizes team development, while the specialist role emphasizes problem resolution.

Is tech support in demand?

Technical support roles are in steady demand due to ongoing reliance on technology across industries. Skills in troubleshooting, customer service, and familiarity with tools like remote support software increase employability, and certifications such as CompTIA A+ can enhance job prospects.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior technical support managers, IT consultants, or freelance experts with in-demand skills. These positions typically require extensive experience, certifications, or advanced technical knowledge, and may involve consulting, contract work, or leadership responsibilities in technology or engineering fields.
More about Technical Support Mentor jobs
What job categories do people searching Technical Support Mentor jobs look for? The top searched job categories for Technical Support Mentor jobs are:
Technical Support Mentor jobs near you
Infographic showing various Technical Support Mentor job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

SAIC

Beale Air Force Base, CA • Hybrid

$80K - $120K/yr

Other

Posted 24 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

Job ID: 2612667
Location: Beale AFB, CA, US
Date Posted: 2026-05-18
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_HYBRID
Description
SAIC is a trusted leader in delivering advanced command and control capabilities across the Department of the Air Force, bringing deep expertise in how cutting edge technologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud based services, and emerging AI enabled automation to give warfighters a decisive edge-turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side by side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains-making a tangible and immediate impact on warfighter effectiveness.
SAIC is hiring a Technical Support Specialist to serve as a senior Tier 0/1 member of the Site Support Team, working directly under the Lead FSR / Site Support & Training Lead. This role provides advanced user assistance, queue stewardship, SLA performance oversight, mentor support for Technical Support III personnel, and coordination with engineering/cyber teams during releases and incidents across environments.
This position is hybrid remote located in Beale AFB, CA.
Job Duties include (Tier 0/1 only):
  • Lead Tier 0/1 incident intake, triage, and resolution via walkup support and Jira Service Management; maintain queue health and SLA adherence.
  • Troubleshoot userlevel issues (accounts, authentication/MFA, permissions/roles, workstation configuration, CMCC applications, connectivity) and resolve within Tier 0/1 scope.
  • Escalate issues that exceed Tier 1 scope to the Lead FSR / Site Support Lead for routing to engineering/cyber teams per established SOPs.
  • Mentor Technical Support III staff; provide coaching, quality reviews for ticket handling, and guidance on user communications and documentation.
  • Own and improve the knowledge base: author/update selfhelp articles, troubleshooting guides, and SOPs; standardize playbooks for recurring problems.
  • Assist with user onboarding (account creation requests, access verification, initial orientation) and periodic account/access audits for compliance.
  • Monitor environment status, dashboards, and alerts; proactively notify leadership of degradations/outages and initiate Tier 0/1 response steps.
  • Prepare equipment/labs for training events and provide onsite support during exercises, demos, and operational surges.
  • Maintain accurate ticket records; identify recurring patterns; brief leadership on trends (MTTD/MTTR) and recommend service improvements.
  • Contribute to continuous improvement of support workflows, lightweight automation, and user facing documentation.

Qualifications
Required Qualifications:
  • AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification.
  • TS/SCI and ship.
  • Certifications: Security +, CISSP, or equivalent.
  • 6-8+ years in technical support or Help Desk roles delivering Tier 0/1 services.
  • Proficiency troubleshooting Windows/Linux clients, identity & access concepts (AD/LDAP/MFA), and basic network fundamentals (TCP/IP, DNS, VPN).
  • Experience with ticketing systems (e.g., Jira Service Management) and thorough documentation of resolution steps/root causes.
  • Demonstrated mentorship of junior technicians, queue management, and SLA performance ownership.
  • Strong customer service and communication skills; comfortable supporting mission operators under time sensitive conditions.
  • Ability to operate within classified and multi enclave environments while adhering to security and access policies.

Desired Qualifications:
  • Prior Tier 0/1 support for DoD operations centers, C2/C3BM programs, AOC environments, or similar mission systems.
  • Experience in hybrid/multiclassification IT environments and collaboration tools (Confluence, GitLab).
  • Exposure to observability/SIEM tools (Grafana, Prometheus, Elastic/Splunk) for faster Tier 1 diagnosis.
  • Familiarity with basic PowerShell/Bash scripting for Tier 0/1 diagnostics and repeatable steps.
  • CompTIA Security+, HDI Support Center Analyst / Team Lead, CompTIA A+ / Network+ (or ability to obtain).
  • ITIL Foundations.
  • Strong technical writing for SOPs, knowledge base articles, and incident reports.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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