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Global Technical Support Engineer Jobs (NOW HIRING)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... We are a completely remote global team. Though we're distributed, we are intentional about getting ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of ...

NetApp, Inc.

Technical Support Engineer

Morrisville, NC · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

NetApp

Technical Support Engineer

Wichita, KS

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

RadNet

Technical Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

... global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

Verkada

Technical Support Engineer

New York, NY

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

RadNet

Technical Support Engineer

Somerville, MA · On-site

$70K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

RadNet

Technical Support Engineer

Somerville, MA

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

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Global Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do global technical support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for global technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, data engineer, or systems architect in top tech companies, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses and stock options that significantly increase total compensation.

What are the key skills and qualifications needed to thrive as a Global Technical Support Engineer, and why are they important?

To excel as a Global Technical Support Engineer, you need a strong background in IT, networking, and troubleshooting, usually supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco, or Microsoft are often required. Exceptional communication, problem-solving abilities, and cultural awareness enable effective collaboration with international clients and teams. These skills ensure timely resolution of complex technical issues and help maintain high customer satisfaction in a global environment.

What is the highest salary for a technical support engineer?

The highest salary for a global technical support engineer can exceed $100,000 annually, especially for those with advanced certifications, extensive experience, or working in high-demand industries. Senior roles or those in specialized fields may offer even higher compensation, often including bonuses and benefits.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software, electrical, or aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Roles often require advanced degrees, certifications, and leadership responsibilities, and compensation may include bonuses and stock options.

How does a Global Technical Support Engineer typically interact with cross-functional teams and international clients?

As a Global Technical Support Engineer, you will regularly collaborate with cross-functional teams such as product development, quality assurance, and sales to resolve complex technical issues. You will also interact with international clients, requiring strong communication skills and cultural awareness to address diverse technical needs effectively. This role often involves troubleshooting, providing product guidance, and sometimes participating in customer meetings or trainings, making teamwork and adaptability essential for success.

What is a Global Technical Support Engineer?

A Global Technical Support Engineer is a professional who provides technical assistance and troubleshooting for products, services, or systems to clients and customers around the world. They work closely with engineering, product, and customer service teams to resolve complex technical issues, often serving as the main point of contact for international clients. Their responsibilities may include diagnosing problems, providing solutions, documenting issues, and sometimes traveling to customer sites. Excellent communication skills, technical expertise, and the ability to work across different time zones are essential for this role.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace the role of a Global Technical Support Engineer. These professionals focus on complex issues, troubleshooting, and customer interaction that require human judgment and expertise, often working alongside AI tools to improve efficiency.
More about Global Technical Support Engineer jobs
What job categories do people searching Global Technical Support Engineer jobs look for? The top searched job categories for Global Technical Support Engineer jobs are:
Global Technical Support Engineer jobs near you
Infographic showing various Global Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Sigma Computing

San Francisco, CA

$90K - $115K/yr

Other

Posted 20 days ago

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
  • Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
  • 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
  • SQL proficiency - strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
  • SQL query performance troubleshooting and query plan analysis.
  • Proficient in data modeling concepts.
  • Ability to chart data into logical visualizations.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Excellent verbal and written communication skills.
  • A strong desire to build scalable processes for issue resolution - documenting common patterns and building tooling for diagnosing issues.
  • Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
  • Supporting a cloud service in production.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $90k - $115k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.

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