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Senior Technical Support Engineer Jobs in Kent, WA

Salesforce, Inc.

Technical Support Engineer

Seattle, WA · On-site

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. * 2+ years of experience in technical support, software engineering, or related customer ...

New

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

As a Principal Technical Support Engineer, you will engage with executive level customers and development teams across Microsoft to enable resolution of highly complex technical issues and drive ...

Axon

Technical Support Engineer, Axon 911

Seattle, WA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

Seattle, WA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Microsoft

Technical Support Engineering

Redmond, WA · On-site

As a Technical Support Engineer on the Support Experience Development Team, you will help design and build powerful artificial intelligence-powered developer tools used by support engineers across ...

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All JobsTechnical Support Engineer JobsSenior Technical Support Engineer JobsSenior Technical Support Engineer Jobs in Kent, WA

Senior Technical Support Engineer information

See Kent, WA salary details

$37.8K

$124.9K

$257.9K

How much do senior technical support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior technical support engineer in Kent, WA is $124,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,300.00 and $137,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is a senior technical support engineer?

A senior technical support engineer is a professional responsible for diagnosing and resolving complex technical issues for customers or internal teams. They often have advanced knowledge of products, systems, or software, and may mentor junior staff while using tools like ticketing systems and remote support software. This role typically requires several years of experience and strong problem-solving skills.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What cities near Kent, WA are hiring for Senior Technical Support Engineer jobs? Cities near Kent, WA with the most Senior Technical Support Engineer job openings:

Senior Technical Support Engineer

Veeam Software

Kirkland, WA

$161K - $219K/yr

Full-time

Posted 3 days ago

New

Veeam Software rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

40th of 242 rated software companies

Job description

Employer: Veeam Software Corporation

Position: Senior Technical Support Engineer  

Duties:   Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions. Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers. Develop performance metrics and standards for technical products. Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers. Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers. Work on product networking, cloud, virtualization, backup, and recovery. Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation. Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.  

Education Required:   Bachelor's degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field  

Experience Required:   6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation 

Special Requirements:    Must have at least 3 years of prior work experience in each of the following: 

  1. Designing and developing guidelines and deploying technical solutions by leveraging experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation. 
  2. Supporting customer environment and product software implementation using at least two of the following software solutions: OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration. 
  3. Configuring public cloud infrastructure including AWS, Azure, and Google Cloud. 
  4. Working on Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications. 
  5. Utilizing Customer Relationship Management platforms: Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking to enhance support efficiency. 
  6. Managing high-priority support cases by communicating with customers with production issues, and driving resolution for escalated issues to ensure satisfaction and service continuity. 
  7. Using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams, ensuring timely delivery and resolution of tasks and incidents driving resolution for customer issues. 
  8. Managing and optimizing software development life cycles and upgrading patterns to promote smooth transitions between releases with minimal downtime. 

Position permits telecommuting: applicant may reside anywhere in U.S. and reports to Kirkland, WA office. 

Salary: $161,138 to $219,500 per year 

Worksite: 3000 Carillon Point, Suite 600, Kirkland, WA 98033 

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