ZipRecruiter

Log In

1

Senior Technical Support Engineer Jobs (NOW HIRING)

ABB

Senior Technical Support Engineer

Richmond, VA · On-site

This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...

Ping Identity

Senior Technical Support Engineer

Maintain technical proficiency to enable you to resolve highly complex issues reported by customers ... Be a mentor, sharing knowledge, on-boarding and supporting other Engineers. You Have: * Bachelor ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Providing expert advice to senior technical and management staff at customer sites, negotiating ...

Hksinc

Sr. Technical Support Engineer

Chicago, IL · On-site

Serves as lead the L2 technical support team, liaising between the IT Service Delivery Manager and the rest of the technical support staff. Eager to learn and innovate. Responsibilities: * Fields ...

Hksinc

Sr. Technical Support Engineer

Atlanta, GA · On-site

Serves as lead the L2 technical support team, liaising between the IT Service Delivery Manager and the rest of the technical support staff. Eager to learn and innovate. Responsibilities: * Fields ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company. * You communicate clearly in ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsSenior Technical Support Engineer Jobs

Senior Technical Support Engineer information

See salary details

$33.5K

$110.7K

$228.5K

How much do senior technical support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior technical support engineer in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Engineer, and why are they important?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

How much does a senior technical engineer make?

A Senior Technical Support Engineer typically earns between $70,000 and $120,000 annually, depending on experience, location, and industry. They often require strong technical skills, certifications, and experience with troubleshooting hardware and software issues in a fast-paced environment.

What are some common challenges faced by Senior Technical Support Engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What does a Senior Technical Support Engineer do?

A Senior Technical Support Engineer provides advanced technical assistance to customers or internal teams, helping to resolve complex issues related to software, hardware, or systems. They often handle escalated support cases, collaborate with engineering teams to troubleshoot problems, and may develop documentation or training materials. These professionals also mentor junior support staff and contribute to improving support processes to enhance customer satisfaction.
What cities are hiring for Senior Technical Support Engineer jobs? Cities with the most Senior Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Senior Technical Support Engineer jobs? The top employers for Senior Technical Support Engineer jobs are:
What states have the most Senior Technical Support Engineer jobs? States with the most job openings for Senior Technical Support Engineer jobs include:
Senior Technical Support Engineer

Senior Technical Support Engineer

ServiceNow

Santa Clara, CA • On-site

$104K - $178K/yr

Full-time

Medical, Retirement

Posted 22 days ago

Job description

Company Description
Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.
Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.
Job Description
This role requires 3 days in office in Redwood City.
Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!
You Will:
  • Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
  • Manage the escalation and prioritization of product defects to the engineering team
  • Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
  • Create and share knowledge in both written and verbal forms both internally and externally
  • Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes
  • Daily case management and case handling of heavy case workload effectively.

Qualifications
You Are:
  • Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform
  • Knowledgeable of RBAC (role based access control) and least privileged access practices
  • Working knowledge of computer Networking and troubleshooting in a Linux/Unix environment.
  • Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
  • Aware of identity and access management practices
  • Detail oriented and able to balance multiple priorities
  • Able to work independently with minimal supervision as part of a team.

Nice to Have:
  • Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud,Snowflake, Okta, Azure)
  • Experience with utilization of Python scripting in solving tangible customer issues

For positions in this location, we offer a base pay of $104,700 - $178,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .
ServiceNow logo

About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

View All ServiceNow Jobs

Apply