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Senior Technical Support Engineer Jobs (NOW HIRING)

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Providing expert advice to senior technical and management staff at customer sites, negotiating ...

RadNet

Technical Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

RadNet

Technical Support Engineer

Somerville, MA · On-site

$70K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical support lead who is the first point of contact for users, providing expert support, troubleshooting ...

Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Vizrt

Graphics Senior Technical Support Engineer

Using technical expertise and product knowledge, the Support Engineer works in partnership with Vizrt customers to ensure timely, high-quality resolutions. Summary of responsibilities A Global ...

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Senior Technical Support Engineer information

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How much do senior technical support engineer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for senior technical support engineer in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the highest salary for a technical support engineer?

The highest salary for a senior technical support engineer can exceed $100,000 annually, especially with extensive experience, specialized skills, and certifications. Salaries vary based on industry, location, and company size, with top earners often working in tech hubs or for large corporations.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Engineer, and why are they important?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What tech jobs pay 400,000 a year?

Senior Technical Support Engineers with extensive experience, specialized skills in networking, cloud platforms, or cybersecurity, and relevant certifications can reach or exceed a $400,000 annual salary, especially in high-demand industries or senior leadership roles. Such positions often require advanced technical expertise, problem-solving abilities, and sometimes managerial responsibilities or working in high-cost-of-living areas.

What are some common challenges faced by Senior Technical Support Engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What engineer makes $500,000 a year?

Senior Technical Support Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or engineering managers with extensive experience, advanced skills, and often stock options or bonuses. Achieving this level usually requires a combination of technical expertise, leadership, and working in high-paying industries or companies.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What does a senior technical support engineer do?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex hardware and software issues. They often analyze problems, develop solutions, and may document procedures, using tools like ticketing systems and remote support software. This role typically requires strong technical knowledge, communication skills, and experience with relevant technologies or certifications.
What cities are hiring for Senior Technical Support Engineer jobs? Cities with the most Senior Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Senior Technical Support Engineer jobs? The top employers for Senior Technical Support Engineer jobs are:
What states have the most Senior Technical Support Engineer jobs? States with the most job openings for Senior Technical Support Engineer jobs include:
Senior Technical Support Engineer

Senior Technical Support Engineer

Fortinet

Santa Clara, CA

$87K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position overview and Job Responsibilities:

  • Provide technical support to customers on security devices and Cloud deployments. 
  • Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture. 
  • Recommend corrective actions based on gathered data and its analysis. 
  • Run real-time phone or remote access sessions with customers. 
  • Apply networking knowledge with a focus on L2, L3, L4, and L7. 
  • Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing. 
  • Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes. 

Demonstrate knowledge and/or experience in each of the following:

  • Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
  • OSI model
  • Operating systems: Windows, Unix or Linux
  • Internet security: firewall, IPSs, or Mail Security Gateways.

Desired:

  • Having any of industry certificates (FCNSA, CCNA, CCIE)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude

Education:

Bachelor's or Master's Degree in Engineering

US Citizenship is required.

The US base salary range for this full-time position is $87,000-$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.
 

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
 
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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