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Senior Support Engineer Jobs in Seattle, WA (NOW HIRING)

CMIT Solutions of Bellevue

Support Engineer

Seattle, WA

$25 - $30/hr

Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis. What We're Looking ForRequired * 1+ years in a help desk, desktop support, MSP, or service ...

Cooley LLP

Product Support Engineer

Seattle, WA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Seattle, WA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Salesforce

Sr. Technical Support Engineer

Seattle, WA · On-site

$150K/yr

... support and engineering. You'll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you ...

Amazon

Support Engineer V - AMZ9898385

Seattle, WA · On-site

$121K - $163K/yr

Deliver reports to senior leadership. Assist in the training of new support staff. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or a related ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

... senior engineers or managers Contribute to the design and implementation of automation ... supported platforms Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA

... senior engineers or managers Contribute to the design and implementation of automation ... supported platforms Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

... senior engineers or managers • Contribute to the design and implementation of automation ... supported platforms • Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Seattle, WA

Senior Support Engineer information

See Seattle, WA salary details

$25.6K

$117.5K

$180.9K

How much do senior support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior support engineer in Seattle, WA is $117,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $141,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Seattle, WA?

For Senior Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Seattle, WA look for?

The top searched job categories for Senior Support Engineer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Senior Support Engineer jobs?

Cities near Seattle, WA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $117,517 per year, or $56.5 per hour.

Support Engineer

CMIT Solutions of Bellevue

Seattle, WA

$25 - $30/hr

Full-time

Posted 8 days ago

Job description

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle’s SODO district. You’ll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting, with opportunities to grow into deeper Microsoft 365 and identity administration over time. If you enjoy solving problems, documenting clean processes, and delivering a great customer experience, we’d love to meet you.

Role Details
  • Location: In-person (Seattle – SODO). No relocation provided.
  • Schedule: Monday–Friday (M–F) with an on-call rotation
  • Pay: $25–$30 per hour (DOE)
  • Employment: 90-day probationary period
  • Benefits: 100% employer-paid health insurance, 401(k) with match, PTO, training opportunities, drinks & snacks on-site, and lunch provided on Wednesdays
What You’ll Do
  • Provide friendly, responsive Tier 1 support via phone, email, chat, and tickets.
  • Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.
  • Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.
  • Handle identity-related requests including password resets, MFA help, and occasional Active Directory user/group updates.
  • Triage and resolve connectivity issues (VPN, Wi‑Fi, firewall basics), escalating complex cases with clear notes.
  • Document every ticket thoroughly and build repeatable internal procedures that help the team scale.
  • Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.
  • Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.
  • Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis.
What We’re Looking ForRequired
  • 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience).
  • Strong customer service mindset and clear written communication in tickets.
  • Working knowledge of Windows and/or macOS troubleshooting fundamentals.
  • Comfort supporting Microsoft 365 applications and common workplace tooling.
  • Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi‑Fi basics).
  • Ability to follow procedures, document what you do, and improve processes over time.
Preferred
  • Microsoft 365 administration exposure (Exchange Online, Teams, SharePoint, Entra ID/Azure AD basics).
  • Device management experience (Intune/MDM) or familiarity with deployment tools.
  • Active Directory user/group administration experience.
  • Experience documenting procedures and maintaining knowledge bases (e.g., IT Glue).
  • Relevant certifications (CompTIA A+/Network+, Microsoft Fundamentals) or a plan to pursue one annually (company-supported).
  • 2+ years' experience in desktop support.

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