ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Seattle, WA (NOW HIRING)

NICE

Senior AI Designated Support Engineer

Seattle, WA · On-site

And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Veeam

Senior Technical Support Engineer

Kirkland, WA · On-site

$161 - $220/hr

Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience byidentifying, recreating, and ...

New

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

... senior engineers or managers Contribute to the design and implementation of automation ... supported platforms Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA

... senior engineers or managers Contribute to the design and implementation of automation ... supported platforms Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

... senior engineers or managers • Contribute to the design and implementation of automation ... supported platforms • Manage platform configurations, plugin/add-on lifecycle tasks, and access ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Seattle, WA

Senior Support Engineer information

See Seattle, WA salary details

$25.6K

$117.5K

$180.9K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Seattle, WA is $117,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $141,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Seattle, WA?

For Senior Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Seattle, WA look for?

The top searched job categories for Senior Support Engineer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Senior Support Engineer jobs?

Cities near Seattle, WA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $117,517 per year, or $56.5 per hour.

Senior AI Designated Support Engineer

NICE

Seattle, WA • On-site

Full-time

Re-posted 24 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Sr AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
The Future of Enterprise Support Starts Here
What if support wasn't measured by how many tickets you close, but by the outcomes you create?
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.
Why This Role Is Different
Most support organizations ask engineers to manage tickets.
We're asking you to manage outcomes.
You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context-allowing you to focus on relationship building, critical thinking, and technical leadership.
Rather than sitting in a reactive queue, you'll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.
You'll help shape a role that doesn't exist in most organizations today.
What You'll Do
Own Enterprise Customer Relationships
  • Serve as the primary technical support partner for a portfolio of enterprise customers
  • Build trusted relationships with technical and operational stakeholders
  • Conduct account reviews, identify trends, and proactively address risks
  • Help customers maximize the value of their NICE investments
  • Partner closely with Customer Success, Services, Product, and Engineering teams
Solve Complex Technical Problems
  • Troubleshoot advanced issues across NICE CXone and related applications
  • Investigate routing, telephony, analytics, integrations, APIs, and platform performance
  • Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary
  • Drive issues to resolution while maintaining exceptional customer communication
  • Translate technical complexity into clear business outcomes
Leverage AI as a Force Multiplier
  • Utilize AI-driven tools to accelerate investigations and customer insights
  • Review AI-generated recommendations and apply technical judgment
  • Provide feedback that helps improve support automation capabilities
  • Use AI-powered account intelligence to identify opportunities and risks proactively
  • Help establish best practices for AI-augmented customer support
Influence the Future
  • Share customer feedback directly with Product and AI teams
  • Help define how emerging AI support capabilities are used at enterprise scale
  • Contribute to knowledge management and support process innovation
  • Mentor peers and promote operational excellence
What We're Looking For
Required Experience
  • 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
  • Experience owning customer-facing technical relationships
  • Strong troubleshooting and problem-solving capabilities
  • Experience managing complex escalations and cross-functional resolution efforts
  • Familiarity with APIs, integrations, logs, and platform diagnostics
  • Ability to communicate effectively with both technical and business stakeholders
Preferred Experience
  • NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms
  • Technical Account Management (TAM) experience
  • Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
  • Salesforce, ServiceNow, Dynamics 365, or CRM integrations
  • Experience leveraging AI tools in technical support or customer-facing environments
You'll Thrive Here If You...
  • Love solving difficult customer problems
  • Enjoy building trusted relationships with enterprise stakeholders
  • See AI as a tool that amplifies your effectiveness
  • Want ownership instead of a ticket queue
  • Are excited to help create something new rather than inherit something established
Why NiCE
You'll join a highly supportive leadership team known for investing in people, collaboration, and growth. You'll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.
Most importantly, you'll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply