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Senior Support Engineer Jobs in California (NOW HIRING)

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Title: Senior Support Engineer Reporting to: Wayne Tombo Business need for the hire: * 2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India) * Need to maintain SLAs with current ...

BayInfotech

Sr. Support Engineer

Santa Clara, CA

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will ...

LanceDB

Senior Support Engineer

San Francisco, CA

We're looking for a hands-on, technically strong Support Engineer who will be the bridge between our engineering team and enterprise users of LanceDB, helping our customers debug distributed ...

Bayinfotech

Sr. Support Engineer

Santa Clara, CA · On-site

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will ...

Collab SA

Junior Support Engineer

Los Angeles, CA · Remote

Ideal for IT professionals eager to progress into more senior infrastructure or consulting roles ... Your Growth Path This role is designed for a Junior Support Engineer ready to expand their skills ...

Pomeroy

End User Support Engineer

Glendale, CA · On-site

The EUC senior support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to ...

Saviynt

Senior Platform Support Engineer

Milpitas, CA · On-site

Senior Platform Support Engineer As a Sr. Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in California

Senior Support Engineer information

See California salary details

$22.2K

$101.9K

$156.9K

How much do senior support engineer jobs pay per year?

As of Aug 3, 2026, the average yearly pay for senior support engineer in California is $101,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $122,900.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in California? For Senior Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in California look for? The top searched job categories for Senior Support Engineer jobs in California are:
What cities in California are hiring for Senior Support Engineer jobs? Cities in California with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in CA? For Senior Support Engineer jobs in CA, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in California as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $101,911 per year, or $49 per hour.

Senior Support Engineer

LHi Group Ltd

San Francisco, CA • On-site

Other

Retirement

Posted 4 days ago

Job description

Title: Senior Support Engineer
Reporting to: Wayne Tombo
Business need for the hire:
  • 2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India)
  • Need to maintain SLAs with current customer base

Wider team and where this role sits:
  • Working on the support team working with Wayne
  • 4 others on this team currently
  • Urgency is due to handling volume

Essential skills required to interview a candidate:
  • Senior engineer (3-4+ YOE)
  • Startup background
  • Has worked on on-prem products
  • Experience with Python, fairly technical and has worked on platform-focused products
    • On prem expertise is really important
    • Someone strong in de-bugging, troubleshooting
  • Support engineer who just became Senior, or ready to move into Senior
  • Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking
    • 50-60 hour week, startup grind environment
  • Ok with on-call rotation

Key Attributes:
  • Someone with good experience in ownership
  • Someone who is curious and interested in being a problem-solver
  • Someone who cares about what they do, wants to help people and customers
  • Good communication, team player
    • Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products
    • Founders tend to like to see good schools - less important for this position but need to have a US degree
  • AI-native companies, infra-heavy companies

Questions to screen candidates:
  • Have you worked in this type of environment before? How do you prioritize?
    • Looking for an ability to show critical thinking and problem solving skills
  • How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests?
  • How do you handle managing stress and a tough workload, how do you escalate?
  • What does a good/bad engineer look like?

Interview Process:
  • intro chat with Wayne (30 min)
  • Deep dive scenario base with Wayne (45 min-hour)
  • Technical interview with Krish (SF onsite interview)

    • Selling points of the role/company:
    • Gateway to use over 100 LLMs
    • Used by most of the enterprise companies (NASA, Adobe, NVIDIA)
    • Growing incredibly fast
    • YC company, raised seed round and hasn't raised another since because they are fully profitable
    • $14M ARR, 1M month over month
    • Scrappy, small team who is growing fast
    • Amazing product with lots of work needing to be done

    Location:
    • SF
    • Can cover relocation but preference for SF

    Salary:
    • 120-170k base + equity, flex above for a rockstar
    • Can cover relocation costs (has done up to 15-20k in the past - preference for someone already here)

    Benefits:
    • equity (no target range, depends on position)
    • 401k program with 3.5% company match

    Visa Sponsorship/Relocation package etc:
    • Yes on both

    Ideal Start Date:
    • ASAP!!!

    CV & Interview feedback
    • 24 hours or less

    Apply