Senior Support Engineer Jobs in Boca Raton, FL (NOW HIRING)

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Job Title

About Your Role:
As a Senior Client Support Professional, you will provide advanced support for leasing-focused client issues, helping to resolve complex inquiries and service requests across products, platforms, and operational processes. You will work closely with clients, Tier 1 support, product, operations, and technical teams to diagnose issues, manage escalations, and improve service outcomes. Your work helps maintain client confidence, service continuity, and operational accuracy by taking an account manager, hands-on approach.

What You'll Do:

• Investigate and resolve complex client support issues related to leasing products, workflows, transactions, and platform functionality
• Manage escalated cases from Tier 1 support by identifying root causes, documenting findings, and driving issues through resolution
• Communicate case status, resolution steps, and service impacts to clients and internal stakeholders through clear and timely updates
• Partner with product, technology, and operations teams to troubleshoot defects, validate fixes, and support issue remediation
• Monitor support queues, service-level commitments, and case trends to prioritize work and improve response and resolution times
• Create and maintain case documentation, knowledge articles, and process updates to support consistent service delivery and issue prevention
• Identify recurring support themes and recommend process, training, or system improvements based on case data and client feedback

Experience You'll Need to Have:

• 4+ years of experience in client support, customer operations, or service delivery within financial services, payments, lending, leasing, or a related regulated environment
• 4+ years of experience troubleshooting client issues, managing escalations, and resolving cases using defined service-level agreements and case management processes
• 4+ years of experience documenting issues, analyzing root causes, and coordinating resolution across business, operations, and technical teams
• Experience using ticketing, case management, and knowledge management tools to track incidents, document outcomes, and support recurring issue resolution

Experience That Would Be Great to Have:

• Experience communicating technical or process-related issues to client and internal audiences in a clear, action-oriented manner
• Bachelor's degree or higher in business, finance, information systems, or a related field, or an equivalent combination of education, related experience, and/or military experience
• Experience supporting leasing products, lease servicing operations, or equipment finance workflows
• Experience working with incident management, problem management, or service management frameworks
• Experience identifying support trends and using reporting to recommend operational improvements

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.