Keylent Inc is seeking a Senior Support Engineer to provide production support and ensure high availability of applications. The role involves resolving support requests, monitoring systems, and ...
Keylent Inc is seeking a Senior Support Engineer to provide production support and ensure high availability of applications. The role involves resolving support requests, monitoring systems, and ...
Technical Network Support Engineer
Miami, FL · On-site
$115K - $130K/yr
Miami, FL We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.
Quick apply
Technical Network Support Engineer
Miami, FL · On-site
$115K - $130K/yr
Miami, FL We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.
Desktop Support Tech
Miami, FL · On-site
$19.25 - $24.75/hr
CompuCom Senior Executive Support Engineer (Sr Desktop Engineer) CompuCom Senior Executive Support Engineer ("Sr Desktop Engineer") will deliver: Break/Fix Deskside Software Support IMAC, and Smart ...
Desktop Support Tech
Miami, FL · On-site
$19.25 - $24.75/hr
CompuCom Senior Executive Support Engineer (Sr Desktop Engineer) CompuCom Senior Executive Support Engineer ("Sr Desktop Engineer") will deliver: Break/Fix Deskside Software Support IMAC, and Smart ...
Desktop Support Tech
Miami, FL · On-site
$19.25 - $24.75/hr
CompuCom Senior Executive Support Engineer (Sr Desktop Engineer) CompuCom Senior Executive Support Engineer ("Sr Desktop Engineer") will deliver: Break/Fix Deskside Software Support IMAC, and Smart ...
Desktop Support Tech
Miami, FL · On-site
$19.25 - $24.75/hr
CompuCom Senior Executive Support Engineer (Sr Desktop Engineer) CompuCom Senior Executive Support Engineer ("Sr Desktop Engineer") will deliver: Break/Fix Deskside Software Support IMAC, and Smart ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
New
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
New
Systems Support Engineer II
Miramar, FL · On-site
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
New
Systems Support Engineer II
Miramar, FL · On-site
This person provides premium IT support and workplace technology services to senior executives ... Our engineers are responsible for maintaining user uptime and improving their computing experiences ...
New
Senior Intel & Ops Domain Support Engineer (SE) - Homestead
$46.75 - $60.75/hr
Experience briefing and communicating complex intelligence and operational information to senior leaders. ? Experience leading and managing Field Support Engineers (FSEs) and intelligence teams ...
Quick apply
Senior Intel & Ops Domain Support Engineer (SE) - Homestead
$46.75 - $60.75/hr
Experience briefing and communicating complex intelligence and operational information to senior leaders. ? Experience leading and managing Field Support Engineers (FSEs) and intelligence teams ...
Senior Technical Support Manager
Miami, FL · On-site
$90 - $130/hr
At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ... Ensuring Engineering receives the context, evidence, reproduction steps, and impact required to ...
Senior Technical Support Manager
Miami, FL · On-site
$90 - $130/hr
At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ... Ensuring Engineering receives the context, evidence, reproduction steps, and impact required to ...
Senior Technical Support Manager
Miami, FL · On-site
$90 - $120/hr
At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ... You'll serve as the technical bridge between Customer Care, Product, and Engineering, helping ...
Senior Technical Support Manager
Miami, FL · On-site
$90 - $120/hr
At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ... You'll serve as the technical bridge between Customer Care, Product, and Engineering, helping ...
Senior I&C Engineer
Coral Gables, FL · Hybrid
$99K - $136K/yr
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
Senior I&C Engineer
Coral Gables, FL · Hybrid
$99K - $136K/yr
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
We are seeking a Senior Service Desk Analyst, Support , to join our Support team within the ... Collaborate with engineering and vendor teams to resolve cross-functional and high-impact issues.
We are seeking a Senior Service Desk Analyst, Support , to join our Support team within the ... Collaborate with engineering and vendor teams to resolve cross-functional and high-impact issues.
Senior Service Desk Analyst, Support (51526)
Coral Gables, FL · On-site
$60K - $75K/yr
We are seeking a Senior Service Desk Analyst, Support , to join our Support team within the ... Collaborate with engineering and vendor teams to resolve cross-functional and high-impact issues.
Senior Service Desk Analyst, Support (51526)
Coral Gables, FL · On-site
$60K - $75K/yr
We are seeking a Senior Service Desk Analyst, Support , to join our Support team within the ... Collaborate with engineering and vendor teams to resolve cross-functional and high-impact issues.
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Network Voice Engineer
Miami, FL · On-site
The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support ...
Senior I&C Engineer
Coral Gables, FL · On-site
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
New
Senior I&C Engineer
Coral Gables, FL · On-site
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
New
Senior I&C Engineer
Coral Gables, FL · On-site
$110 - $160/hr
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
New
Senior I&C Engineer
Coral Gables, FL · On-site
$110 - $160/hr
Holds an active engineering registration or licensure to support engineer of record (EOR) requirements for BV projects in applicable countries, and supports where necessary. Certifications Holds an ...
New
Senior Support Engineer information
See Miami, FL salary details
$21.5K - $33.3K
0% of jobs
$33.3K - $45.2K
0% of jobs
$45.2K - $57K
11% of jobs
$57K - $68.9K
5% of jobs
$78K is the 25th percentile. Wages below this are outliers.
$68.9K - $80.7K
12% of jobs
$80.7K - $92.6K
14% of jobs
The median wage is $96.9K / yr.
$92.6K - $104.4K
23% of jobs
$113.8K is the 75th percentile. Wages above this are outliers.
$104.4K - $116.3K
13% of jobs
$116.3K - $128.1K
6% of jobs
$128.1K - $140K
7% of jobs
$140K - $151.8K
9% of jobs
$21.5K
$98.6K
$151.8K
How much do senior support engineer jobs pay per year?
As of Sep 4, 2026, the average yearly pay for senior support engineer in Miami, FL is $98,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $118,900.00 per year, depending on experience, location, and employer.
How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?
Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.
What are the key skills and qualifications needed to thrive as a Senior Support Engineer?
To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.
What is the difference between Senior Support Engineer vs Support Engineer?
| Aspect | Senior Support Engineer | Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 3+ years experience | Bachelor's degree, entry-level certifications, 1-2 years experience |
| Work Environment | Customer support, technical troubleshooting, cross-team collaboration | Customer support, issue resolution, basic technical troubleshooting |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, software, hardware companies, tech support teams |
The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.
How much does a senior support engineer make in the US?
A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.
What does a senior support engineer do?
A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.
What are popular job titles related to Senior Support Engineer jobs in Miami, FL?
For Senior Support Engineer jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Miami, FL look for?
The top searched job categories for Senior Support Engineer jobs in Miami, FL are:
What cities near Miami, FL are hiring for Senior Support Engineer jobs?
Cities near Miami, FL with the most Senior Support Engineer job openings:
Job description
Job Summary:
Keylent Inc is seeking a Senior Support Engineer to provide production support and ensure high availability of applications. The role involves resolving support requests, monitoring systems, and collaborating with application support teams.
Responsibilities:
• Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction
• Monitoring, troubleshooting and issue resolution for relevant applications
• Work alongside the application support teams to ensure high availability of deployed solutions
• Experience with monitoring and reacting to system events and end user / business requests
• Experience with pro actively identifying improvements to your workplace or processes
• Report and properly document errors that are detected during Proactive Monitoring and Maintenance
• Excellent communication skills for interacting with external and internal customers
• Good experience on working on Linux, Unix and other operating systems
• Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc
• Perform RCA for defects raised, Pareto analysis
• Strong problem solving and collaboration skills
• Ready to work in shifts/holidays/weekends on rotation basis
Qualifications:
Required:
• 10+ years of experience
• Experience in providing Tier 1/Tier 2 Production support of Java, J2EE based applications
• At least 6 years of external customer facing experience in a support environment
• Expert in using ITSM tools like ServiceNow
• Expert in PLSQL
• Working knowledge on using JIRA
• Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction
• Monitoring, troubleshooting and issue resolution for relevant applications
• Work alongside the application support teams to ensure high availability of deployed solutions
• Experience with monitoring and reacting to system events and end user / business requests
• Experience with pro actively identifying improvements to your workplace or processes
• Report and properly document errors that are detected during Proactive Monitoring and Maintenance
• Excellent communication skills for interacting with external and internal customers
• Good experience on working on Linux, Unix and other operating systems
• Strong problem solving and collaboration skills
• Ready to work in shifts/holidays/weekends on rotation basis
Preferred:
• Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc
• Production Support Lead with 5+ years experience in leading a team of 10 15 members
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Keylent Inc is seeking a Senior Support Engineer to provide production support and ensure high availability of applications. The role involves resolving support requests, monitoring systems, and collaborating with application support teams.
Responsibilities:
• Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction
• Monitoring, troubleshooting and issue resolution for relevant applications
• Work alongside the application support teams to ensure high availability of deployed solutions
• Experience with monitoring and reacting to system events and end user / business requests
• Experience with pro actively identifying improvements to your workplace or processes
• Report and properly document errors that are detected during Proactive Monitoring and Maintenance
• Excellent communication skills for interacting with external and internal customers
• Good experience on working on Linux, Unix and other operating systems
• Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc
• Perform RCA for defects raised, Pareto analysis
• Strong problem solving and collaboration skills
• Ready to work in shifts/holidays/weekends on rotation basis
Qualifications:
Required:
• 10+ years of experience
• Experience in providing Tier 1/Tier 2 Production support of Java, J2EE based applications
• At least 6 years of external customer facing experience in a support environment
• Expert in using ITSM tools like ServiceNow
• Expert in PLSQL
• Working knowledge on using JIRA
• Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction
• Monitoring, troubleshooting and issue resolution for relevant applications
• Work alongside the application support teams to ensure high availability of deployed solutions
• Experience with monitoring and reacting to system events and end user / business requests
• Experience with pro actively identifying improvements to your workplace or processes
• Report and properly document errors that are detected during Proactive Monitoring and Maintenance
• Excellent communication skills for interacting with external and internal customers
• Good experience on working on Linux, Unix and other operating systems
• Strong problem solving and collaboration skills
• Ready to work in shifts/holidays/weekends on rotation basis
Preferred:
• Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc
• Production Support Lead with 5+ years experience in leading a team of 10 15 members
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Keylent
Sourced by ZipRecruiter
Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.
Industry
Internet and it
Company size
11 - 50 Employees
Headquarters location
Wilmington, DE, US
Year founded
2010