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Senior Support Engineer Jobs in Georgia (NOW HIRING)

Saviynt

Senior Support Account Manager

Atlanta, GA

$140K - $160K/yr

... Senior Support Account Manager to champion our next phase of enterprise growth. If you are a ... and Engineering to influence the Saviynt roadmap. * Net Promoter Score: Drive the customer ...

Saviynt

Senior Support Account Manager

Atlanta, GA

... Senior Support Account Manager to champion our next phase of enterprise growth. If you are a ... and Engineering to influence the Saviynt roadmap. * Net Promoter Score: Drive the customer ...

Banyan Software

Application Support Engineer

Atlanta, GA · On-site

Provide backup coverage for our senior installation resource. SQL Server Support (approximately 15 ... Collaborate with implementation and engineering teams on escalations, providing strong technical ...

Caterpillar

Senior Product Support Engineer

Griffin, GA · On-site

The Electric Power Division has an opening for a Senior Product Support Engineer on the Large Electric Power Service Engineering team. This position will support complex technical product problem ...

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Senior Support Engineer information

See Georgia salary details

$19K

$87.2K

$134.3K

How much do senior support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior support engineer in Georgia is $87,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $105,100.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

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What job categories do people searching Senior Support Engineer jobs in Georgia look for? The top searched job categories for Senior Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Senior Support Engineer jobs? Cities in Georgia with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in GA? For Senior Support Engineer jobs in GA, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Georgia as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $87,194 per year, or $41.9 per hour.

Senior Support Engineer (X86 Server Focus)

EVERNEX USA INC

Alpharetta, GA

$90K - $100K/yr

Full-time

Re-posted 17 days ago

Job description

Location: Alpharetta, GA — On-site, 5 days/week
Department: Operations
Reports To: Field & Support Manager, North America
Status: Full-Time, Exempt

Position Summary

The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex’s hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. This role supports complex technical issues, contributes to service improvement initiatives, and ensures high levels of operational performance and customer satisfaction.
The position requires strong technical expertise, an analytical mindset, and a commitment to delivering consistent, high‑quality support. The ideal candidate is open‑minded, adaptable, and willing to participate in training to expand their skills across additional products and technologies beyond their current knowledge base.
This is a full-time, in‑office role based in Alpharetta, GA.

Key Responsibilities

X86 Server Support & Service Execution

  • Deliver L2–L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
  • Maintain and expand Evernex’s supported X86 server product list.
  • Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
  • Assist in evaluating and onboarding backend support partners and field delivery partners.
  • Take part in the engineering standby/on‑call rotation in the future.
 Advanced Technical Support

  • Handle escalated technical issues involving X86 server hardware from diagnosis through resolution.
  • Serve as a highly skilled resource for troubleshooting and root‑cause analysis.
  • Provide knowledge sharing and situational guidance to other technical team members when appropriate.
  • Support sales engineering requests when assigned.
  • Maintain lab environment for diagnostics, testing, training, and validation activities.
  • Develop and maintain Standard Operating Procedures (SOPs) relevant to hardware service delivery.
Client Satisfaction & Service Excellence

  • Support SLA achievement and response-time targets.
  • Deliver reliable, consistent service to strengthen customer retention.
  • Communicate clearly and professionally with clients, partners, and internal teams.
Teamwork & Cultural Alignment

  • Uphold Evernex values including Ingenuity, Trustworthiness, Knowledge Sharing, and Professional Confidence.
  • Demonstrate flexibility, initiative, and strong collaborative habits.

Required:

  • Two-year degree or 3+ years of relevant hardware, field service, or enterprise technical support experience with multi‑OEM exposure.
Preferred:

  • Bachelor’s degree or 5+ years of progressive enterprise hardware support experience 
 

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