ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Covington, GA (NOW HIRING)

Acuity Brands

Sales Engineer Senior

Conyers, GA · Remote

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Acuity, Inc.

Sales Engineer Senior

Conyers, GA · On-site

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Acuity Brands, Inc.

Sales Engineer Senior

Conyers, GA · Remote

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Raymond

Senior Electrical Engineer

Conyers, GA · On-site +1

$85K - $111K/yr

Senior Electrical Engineer Location: Conyers, GA / Remote (Hybrid options available) About Raymond ... Support business development initiatives, proposal efforts, client presentations, and relationship ...

Spg International

Senior Design Engineer

Covington, GA · On-site

$75 - $85/hr

Position: Senior Design EngineerPosition SummaryThe Senior Design Engineer leads projects that ... Manufacturing & Quality Support • Partner with manufacturing teams to ensure products align with ...

Dover Corporation

Senior Controls Engineer

Conyers, GA · On-site

$84K - $110K/yr

Senior Controls Engineer Location: Conyers, GA What we're looking for: As a growing organization ... supporting deployment team with processes that ensure proper integration of all our products and ...

New

Dover Corporation

Senior Controls Engineer

Conyers, GA

$84K - $112K/yr

Senior Controls Engineer Location: Conyers, GA What we're looking for: As a growing organization ... supporting deployment team with processes that ensure proper integration of all our products and ...

New

Dover Corporation

Senior Controls Engineer

Conyers, GA · On-site

$84K - $110K/yr

Senior Controls Engineer Location: Conyers, GA What we're looking for: As a growing organization ... supporting deployment team with processes that ensure proper integration of all our products and ...

INLINE PLASTICS CORP

Sr Process Engineer

Mcdonough, GA · On-site

$95K - $122K/yr

Job Summary The Sr Process Engineer reports to the Manager, Manufacturing Engineering or directly ... Provide advanced level process troubleshooting support, process training and data analysis.

ABB

Senior Project Engineer

Lilburn, GA · Remote

$101K - $132K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Senior Engineering Manager __ In this ...

Jm

Senior Electrical/Controls Engineer

Winder, GA · Hybrid

$121K - $181K/yr

The Senior Electrical and Controls Engineer provides Electrical Controls Engineering for the ... Proximity to an IS plant is essential to support on-site collaboration and operational needs. When ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Covington, GA

Senior Support Engineer information

See Covington, GA salary details

$19.1K

$87.6K

$134.9K

How much do senior support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior support engineer in Covington, GA is $87,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $105,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Covington, GA?

For Senior Support Engineer jobs in Covington, GA, the most frequently searched job titles are:

What cities near Covington, GA are hiring for Senior Support Engineer jobs?

Cities near Covington, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,615 per year, or $42.1 per hour.

Sales Engineer Senior

Acuity Brands

Conyers, GA • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Acuity Brands rating

5.4

Company rating: 5.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

154th of 159 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Job Summary

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of System Integrators and End-User customers with adoption of the best technology our industry has to offer.

This position is Remote (work from home) and does require company-paid travel. You will work directly with your System Integrators, End User Customers, and Regional Sales Managers to create and manage your own schedule of commitments. 

Key Tasks & Responsibilities (Essential Functions)

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities including but not limited to:

  • New Product Introductions
  • Tech focused sessions/webinars/lunch n learns
  • Supporting new customer onboardings
  • Attending Industry trade shows
  • Product feature demonstrations
  • Providing supplemental product training
  • Supporting projects that are adopting new technology for the first time
  • Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.
Skills and Minimum Experience Required
  • Exceptional knowledge and understanding of the Tridium Niagara Framework.  EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution.  You should be confident in your ability to take a station from scratch with no templates to a complete automation system. 
  • A solid fundamental understanding of HVAC systems.
  • Ability to think logically and write programs for HVAC control. 
  • Have a knack for explaining often tough and complicated topics in layman's terms.
  • Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
  • Fundamental understanding of MSTP and IP networking
Preferred Skills and Experience

What will help you stand out:

  • Experience with IoT integrations and API's
  • Ability to write code in computer programming languages such as Python, Java, C++
  • Your personal hobbies include tinkering, building, or creating
  • Advanced understanding of IP networking
  • Experience with Linux and or Docker/Containers
Other

You will be joining a solutions sales team with an incredible family-like culture.  Your peers will be some of the brightest minds in our industry.  I hope the thought of learning about controllers with embedded graphics and docker container support, then sharing that knowledge with our customers sounds like fun.  We look forward to meeting you. 

The range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

E-Verify Participation Poster

e-verify.gov

eeoc.gov

What Acuity Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply