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Support Engineer Jobs in Covington, GA (NOW HIRING)

Hitachi

IT Application Support Engineer

Monroe, GA · On-site

Provide technical support for in-house developed systems. * Perform testing of programming development. * Assist in creating, maintaining, and testing the Disaster Recovery Plan. Knowledge, Skills ...

Acuity Brands

Sales Engineer Senior

Conyers, GA · Remote

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Acuity Brands, Inc.

Sales Engineer Senior

Conyers, GA · Remote

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Acuity, Inc.

Sales Engineer Senior

Conyers, GA · On-site

Supporting projects that are adopting new technology for the first time * Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

ABB

Protection and Control Engineer

Lilburn, GA · Remote

Lead and support engineering design activities for new and existing utility, industrial, and commercial substation protection & control/automation systems, including planning, coordination, and ...

Southern Company

Project Engineer

Lithonia, GA

Support distribution area engineering training and operations efforts JOB REQUIREMENTS Education Requirements: (The following education, license, or experience is required) * Bachelor's Degree in ...

New

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... software engineering AND three years of related experience. OR Associate' s/Vocational/Technical ...

Raymond

Mechanical Engineer

Conyers, GA · On-site +1

This mid-level role supports the design and delivery of mechanical and plumbing systems for architectural building projects and collaborates closely with senior engineers, project managers, and ...

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Support Engineer information

See Covington, GA salary details

$14

$33

$57

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Covington, GA is $33.83, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $39.57 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Covington, GA?

The most popular types of Support Engineer jobs in Covington, GA are:

What job categories do people searching Support Engineer jobs in Covington, GA look for?

The top searched job categories for Support Engineer jobs in Covington, GA are:

What cities near Covington, GA are hiring for Support Engineer jobs?

Cities near Covington, GA with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $70,363 per year, or $33.8 per hour.

Desktop Support Engineer

Axiom Technologies LLC

Conyers, GA • On-site

Other

Posted 4 days ago

Job description

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
Key Responsibilities
● Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.
Required Skills
● Strong knowledge of Windows operating systems and desktop environments
● Experience in hardware troubleshooting and replacement
● Basic understanding of networking (LAN connectivity, switches, routers)
● Ability to diagnose and resolve desktop, printer, and peripheral issues
● Good communication and customer service skills
● Ability to work independently in onsite support environments
Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:
● Windows Laptop
● LAN Cable
● Console Cable
● Screwdriver Toolkit
● Basic IT troubleshooting tools
Work Model
● On-demand / field support role
● Work assignments will be shared by the Service Delivery Team
● Engineers will be contacted via phone or email when support is required
● Engineers will receive site location, SPOC details, and reporting time before each assignment
● No guaranteed number of working hours

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