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Support Engineer Jobs in Lithonia, GA (NOW HIRING)

National Carwash Solutions

Support Engineer

Atlanta, GA · On-site

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of ...

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products ...

ExtensisHR

Senior Support Engineer

Atlanta, GA · On-site

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn ...

Slip Robotics

Service Support Engineer

Norcross, GA

The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for Consumer Voice Over IP platforms. Responsibilities : • Perform and coordinate trouble resolution for ...

Flock Safety

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Engineering Feedback Loops by translating edge-case hardware failures and signal into clear, actionable bug reports and design feedback for the core Engineering team. * Maintenance & Support ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Lithonia, GA

Support Engineer information

See Lithonia, GA salary details

$15

$36

$62

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Lithonia, GA is $36.40, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $42.60 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,712 per year, or $36.4 per hour.

Support Engineer

National Carwash Solutions

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Location & Schedule:
  • Location: This position is based in Atlanta, GA
  • Work Schedule: 5 days per week, you must be available to work a shift between 8:00 AM and 5:00 PM Eastern Time (ET). A Sunday-Thursday and Tuesday-Saturday shift is available.
  • Availability: A weekend day and some holidays are required.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
"High-Fiver" Wanted: Support Engineer
Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of a client issue that you high-five the person next to you? If so, you are exactly who we are looking for.
We are looking for a talented, dedicated Support Engineer to join our high-five team and take part in the continued growth of our dynamic company.
About AMP (An NCS Company)
AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
In addition to AMP, the NCS family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
Why work for us?
We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
What are we looking for?
As a Support Engineer, you will be responsible for achieving the highest possible level of support for our customers by responding to support requests, analyzing error logs to resolve issues and determine trends, and producing customer-facing documentation. You will work closely with our customers, providing personalized support, onboarding assistance, and proactive solutions to help them derive maximum value from our products.
Responsibilities:
Proactive Support:
  • Serve as the primary point of contact for customer inquiries, issue resolution, and escalation management. Foster trust, loyalty, and advocacy among customers. Utilize the app and its supporting databases and systems to provide unparalleled customer support for the app, the management platform, and our kiosks.

Error Resolution:
  • Leverage multiple systems to identify known and novel error types to resolve issues impacting the user experience. Identify recurring patterns, anomalies, and potential issues. Analyze error codes, messages, and timestamps to pinpoint root causes.

Proactive Reporting:
  • Maintain detailed records of error logs, investigations, and resolutions. Create internal documentation for common error scenarios and their solutions. Share insights with relevant team members to improve system reliability.

Product Expertise:
  • Develop a deep understanding of our app and its features. Stay up to date with the latest product developments and enhancements. Demonstrate and communicate product functionality, benefits, and value propositions to customers as dictated by support requests.

Customer Training and Education:
  • Create and update customer-facing documentation, FAQs, and knowledge base articles to facilitate self-service support as new features are released.

Team-Player:
  • Maintain regular and proactive communication with local and remote team members through various channels, such as email, video conferencing, instant messaging, and project management tools, to ensure effective collaboration and alignment on project objectives and timelines.

Skills we expect you to have for your position:
  • Bachelor's degree
  • 0-2 years of general work experience
  • Excellent communication skills
  • Ability to simplify and communicate complex information
  • Passion for problem-solving
  • Exceptional logic skills and attention to detail and ability to pick up complex topics
  • Experience with analyzing data and presenting your insights for escalation
  • Self-motivated, proactive, and results-oriented
  • Comfortable working under pressure and balancing the demands of multiple stakeholders
  • Always ready to adopt new concepts, technologies, and tools as the company grows

Benefits you deserve:
  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • 401K plan with company matching
  • Excellent medical, dental, and vision insurance

But wait, there's more!
  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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