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Support Engineer Jobs in Lithonia, GA (NOW HIRING)

Global-E

Application Support Engineer

Atlanta, GA · On-site

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications. * Understanding of application support methodologies and ...

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

As an Operational Support Engineer (L2), you take end-to-end ownership of customer-impacting production incidents once they are triaged by Level 1 support. You operate directly on production systems ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization. This role provides advanced functional and technical support for Finastra Payments ...

SOCOMEC

Local Advanced Support- Engineer

Atlanta, GA

LAS personnel are expected to recognize the limits of authorized support scope and escalate conditions requiring TAS/TOS, engineering, product specialists, or additional operational controls. Safety ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

JS Consulting

Integration Support Engineer

Atlanta, GA · On-site

$100K - $134K/yr

Job Title- Integration Support Engineer Project Location atlanta, GA 5 days onsite in a week Project Duration- full time -: As always with this client the Candidates will need to have a background in ...

PamTen Inc

Jr Application Support Engineer

Atlanta, GA · On-site

PamTen Inc is a company seeking a Jr Application Support Engineer to join their Wealth Management team. This role focuses on managing the stability and optimization of Wealth Management systems ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Lithonia, GA

Support Engineer information

See Lithonia, GA salary details

$15

$36

$62

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Lithonia, GA is $36.40, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $42.60 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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What cities near Lithonia, GA are hiring for Support Engineer jobs?

Cities near Lithonia, GA with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,712 per year, or $36.4 per hour.

L2 Application Support Engineer - Manufacturing & Supply Chain Systems

Staffingine LLC

Atlanta, GA • On-site

Contractor

Re-posted 23 days ago

Job description

Job Title: L2 Application Support Engineer – Manufacturing & Supply Chain Systems
Job Location: Atlanta, GA, USA
Job Type: Contract

Job Description:

  • We are looking for experienced and technically skilled L2 Support Engineer to handle advanced and escalated issues for our software platform for manufacturing processes / Supply chain workflows.
  • You will be a crucial link between our front-line support and our development teams, providing in-depth analysis, troubleshooting complex problems, and performing root cause analysis.
  • This role requires a deep understanding of our product's architecture and a strong ability to collaborate with various technical teams.
  •  As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live environments.