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Technical Support Engineer Remote Jobs in Lithonia, GA

F2Onsite

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L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

L2 Cisco Network Support Engineer - Remote Contract Duration: 6-8 Weeks Schedule: 40 Hours per Week Location: Remote Work Auth: US Citizen or Green Card No Third Party Inquiries Please We are seeking ...

Steer

Technical Support Associate - Remote

Atlanta, GA · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

New

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Act as a subject matter expert for the S4 product, collaborating with engineering, product ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement ... Provide technical support to customers and serve as an escalation point both internally and ...

ABB

VFD Technical Support Specialist

Lilburn, GA · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

New

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

YO AI Labs

CUDA Software Engineer - Remote

Atlanta, GA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...

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Technical Support Engineer Remote information

See Lithonia, GA salary details

$34.2K

$72.2K

$109.1K

How much do technical support engineer remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support engineer remote in Lithonia, GA is $72,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What job categories do people searching Technical Support Engineer Remote jobs in Lithonia, GA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Technical Support Engineer Remote jobs?

Cities near Lithonia, GA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

L2 Cisco Network Support Engineer - Remote (6-8 weeks)

F2Onsite

Atlanta, GA • Remote

$50 - $55/hr

Contractor

Posted 5 days ago

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Job description

L2 Cisco Network Support Engineer – Remote Contract

Duration: 6-8 Weeks
Schedule: 40 Hours per Week
Location: Remote

Work Auth: US Citizen or Green Card

No Third Party Inquiries Please
We are seeking an experienced L2 Cisco Network Support Engineer to provide remote operational support for a large enterprise Cisco network environment consisting of more than 500 switches. The engineer will work with the customer's infrastructure team to monitor, troubleshoot, maintain, and support network switching infrastructure throughout the six-week engagement.


Key Responsibilities

  • Provide L2 operational support for a Cisco network environment consisting of 500+ switches.
  • Troubleshoot network connectivity, switch port, VLAN, trunking, and Layer 2/Layer 3 issues.
  • Review switch configurations, logs, alerts, interface status, and network performance.
  • Perform approved configuration changes and routine network maintenance.
  • Troubleshoot STP, VLAN, routing, port-channel, and connectivity issues.
  • Support switch replacements, upgrades, configuration validation, and remote troubleshooting as required.
  • Coordinate with onsite technicians when physical intervention or smart-hands assistance is necessary.
  • Escalate complex network issues to L3 engineers or customer network architects.
  • Document troubleshooting activities, configuration changes, and issue resolutions.
  • Follow customer change-management, security, and network operational procedures.


Required Experience

  • 3–5+ years of enterprise Cisco network support experience.
  • Strong Cisco switching knowledge, ideally including Catalyst and/or Nexus platforms.
  • Working knowledge of TCP/IP, VLANs, STP/RSTP, trunking, EtherChannel/LACP, routing, ACLs, and network troubleshooting.
  • Experience supporting large, distributed Cisco network environments.
  • Ability to troubleshoot independently using Cisco CLI and network diagnostic tools.
  • Strong documentation and communication skills.
  • CCNA or equivalent practical experience preferred; CCNP is a plus.

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

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