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Technical Support Engineer Remote Jobs in Lithonia, GA

Senior Transmission Line Engineer - REMOTE

Atlanta, GA ยท Remote

$100K - $138K/yr

Title: Senior Transmission Line Engineer Location: Remote US Ready to make a difference? We are ... Develop and present technical reports , support marketing and business development efforts, and ...

Senior Software Engineer (Remote)

Atlanta, GA ยท Remote

$117K - $155K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Excellent written and verbal communication skills, with the ability to explain technical concepts ...

Salesforce Software Engineer (Remote)

Atlanta, GA ยท On-site +1

$133K - $222K/yr

Remote As a Salesforce Software Engineer, you will play a key role in shaping how our U.S ... Analyze requirements for new features and document technical specifications to support development ...

New

Showing results 21-40

Technical Support Engineer Remote information

See Lithonia, GA salary details

$34.2K

$72.2K

$109.1K

How much do technical support engineer remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support engineer remote in Lithonia, GA is $72,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What job categories do people searching Technical Support Engineer Remote jobs in Lithonia, GA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Technical Support Engineer Remote jobs?

Cities near Lithonia, GA with the most Technical Support Engineer Remote job openings:

Support engineer-gen AI on w2 remote

Sidram Technologies

Atlanta, GA โ€ข Remote

Contractor

Re-posted 2 days ago


Job description

Role: Support Engineer – GenAI Agents & MCP Servers

Contract

Location: Remote

Job Description:
 

Key Responsibilities

  • Develop, maintain, and support AI agents for enterprise automation and workflow orchestration.
  • Build, configure, and troubleshoot MCP servers and custom tools for LLM-based applications.
  • Integrate agents with enterprise systems using REST APIs, webhooks, and backend services.
  • Monitor system performance, logs, and tool interactions to ensure high availability.

 

Required Skills

  • Strong experience in Python for tool and agent development.
  • Hands-on knowledge of MCP framework, tool schema design, and server creation.
  • Understanding of LLM agent frameworks (LangChain, Semantic Kernel, LlamaIndex).
  • Experience with API integration, JSON schemas, and backend services.
  • Familiarity with Docker, basic DevOps, and deployment processes.
  • Good troubleshooting skills and ability to work directly with customers onsite.
  • Strong communication and problem-solving skills.