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Technical Support Engineer Remote Jobs in Dallas, GA

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site +1

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training ... Foundational understanding of programming or scripting languages * Strong problem-solving skills ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...

Iterable

Senior Technical Support Specialist

Atlanta, GA · On-site +1

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... Escalate complex issues to Customer Success Managers and the Engineering team. * Present support ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Dallas, GA

Technical Support Engineer Remote information

See Dallas, GA salary details

$33.9K

$71.4K

$108K

How much do technical support engineer remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer remote in Dallas, GA is $71,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Dallas, GA? The most popular types of Technical Support Engineer jobs in Dallas, GA are:
What are popular job titles related to Technical Support Engineer Remote jobs in Dallas, GA? For Technical Support Engineer Remote jobs in Dallas, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Dallas, GA look for? The top searched job categories for Technical Support Engineer Remote jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Technical Support Engineer Remote jobs? Cities near Dallas, GA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Dallas, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,400 per year, or $34.3 per hour.

Technical Support Engineer

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
  • Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
  • Resolve complex technical problems by delivering accurate and timely engineering solutions.
  • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
  • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
  • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
  • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

Requirements
  • Vibration Analysis CAT III certification.
  • At least 5 years of experience troubleshooting in industrial manufacturing environments.
  • Ability to work Eastern Standard Time (EST) hours.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
  • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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