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Technical Support Engineer Remote Jobs in Dallas, GA

ICF

Senior Transmission Line Engineer - REMOTE

Atlanta, GA · Remote

$100K - $138K/yr

Title: Senior Transmission Line Engineer Location: Remote US Ready to make a difference? We are ... Develop and present technical reports , support marketing and business development efforts, and ...

KEYENCE

Field Application Engineer

Atlanta, GA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wrench Group

Modern Workplace Engineer (Remote)

Roswell, GA · On-site +1

$85K - $90K/yr

We're hiring a Modern Workplace Engineer to take day-to-day technical ownership of our Microsoft ... Remote! Responsibilities What Will I Do? * Administer Microsoft Entra ID - Conditional Access, PIM ...

ICF

Lead Substation Physical Engineer - REMOTE

Atlanta, GA · On-site +1

$98K - $129K/yr

Remote US Ready to make a difference? ICF is seeking an experienced Substation Physical Engineer to ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Dallas, GA

Technical Support Engineer Remote information

See Dallas, GA salary details

$33.9K

$71.4K

$108K

How much do technical support engineer remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer remote in Dallas, GA is $71,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Dallas, GA? The most popular types of Technical Support Engineer jobs in Dallas, GA are:
What are popular job titles related to Technical Support Engineer Remote jobs in Dallas, GA? For Technical Support Engineer Remote jobs in Dallas, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Dallas, GA look for? The top searched job categories for Technical Support Engineer Remote jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Technical Support Engineer Remote jobs? Cities near Dallas, GA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Dallas, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,400 per year, or $34.3 per hour.
OSP Engineer Remote

OSP Engineer Remote

Luck Grove Telecom Inc

Atlanta, GA • Remote

$24 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

The OSP Engineer is responsible for managing and executing engineering revisions driven by client requests, construction feedback, and field changes. This role focuses on updating, correcting, and re-posting network designs within FROGS, ensuring all revisions are accurate, compliant, and fully documented. The engineer will work closely with construction teams, project managers, and clients to process redlines, update design packages, and produce permit-ready and construction-ready documentation that reflects real-world conditions.


Key Responsibilities

  • Review, interpret, and implement client change requests and construction redlines into updated engineering designs.

  • Revise and repost project designs, construction packages, and documentation within FROGS.

  • Validate field conditions and incorporate updates such as route adjustments, new placements, utility conflicts, DCR edits, and scope changes.

  • Create and update all supporting documentation, including revised BOMs, as-builts, splice changes, construction notes, and permit drawings.

  • Communicate with construction teams to clarify field issues, confirm design intent, and ensure accurate revision handling.

  • Coordinate with clients, internal and stakeholders to ensure revised designs meet project requirements.

  • Maintain detailed revision logs and ensure all engineering deliverables remain compliant with regulatory specifications.

  • Update internal and external project management tools to track project status and maintain a organized workflow.

  • Provide timely turnaround of revision requests to minimize construction delays.


Preferred Experience & Skills

  • Experience in OSP engineering, drafting, or construction support roles.

  • Strong proficiency with FROGS, including posting revisions, updating job records, and managing engineering workflows.

  • Working knowledge of client revision workflows, and construction-driven design changes.

  • Ability to read and update fiber network designs, splice schematics, plats, utility records, and OSP construction drawings.

  • Skilled in analyzing field redlines, photos, and route changes to produce accurate revised designs.

  • Proficiency in design tools such as AutoCAD, QGIS, or similar mapping platforms.

  • Strong communication skills and the ability to collaborate effectively with construction crews and clients.


Luck Grove does not provide relocation assistance. If you are are planning on moving, you would have to indicate that during the interview and relocate prior to starting.


Benefits:

  • Salary Range: $24-$30 per hour

  • Full-time, remote role with growth potential.

  • Medical, Dental and Vision Insurance.

  • Paid Time Off (PTO) and company holidays.

  • Referral program

  • Opportunities for career growth and professional development.

  • Supportive and collaborative company culture.


Work Location: Remote