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Technical Support Engineer Remote Jobs in Dallas, GA

Lennar

Lead Machine Learning Engineer - REMOTE

Atlanta, GA · On-site +1

$98K - $129K/yr

Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. * 7+ ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Tractian

Senior Field Service Engineer

Atlanta, GA · On-site +1

Provide on-site technical support and troubleshooting as required. * Coordinate with production ... Engineer or Sales Engineer role. Requirements * Solid experience with on-site installations and ...

Proticom

Senior Security Engineer (Remote)

Atlanta, GA · Remote

$110K - $151K/yr

... technical debt in security-critical components. * Provide support for application security ... Strong software engineering experience with a focus on security * Ability to work effectively in a ...

CRH

Technical Resource Engineer

Atlanta, GA

Job Summary Oldcastle Infrastructure is seeking a Sales Engineer to support and grow our Reinforced ... This role serves as a field-based technical expert and specification leader, working closely with ...

New

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

... technical support for our proprietary software applications via phone, email and remote access in a ... software developers and clients. * Identify, troubleshoot and resolve application issues.

Hyperproof

Senior DevSecOps Engineer

Atlanta, GA · Remote

$110K - $151K/yr

Senior DevSecOps Engineer (Remote-based role that requires US-citizenship) About us Hyperproof is ... Support FedRAMP authorization activities: contribute to SSP documentation, NIST 800-53 control ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Dallas, GA

Technical Support Engineer Remote information

See Dallas, GA salary details

$33.9K

$71.4K

$108K

How much do technical support engineer remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support engineer remote in Dallas, GA is $71,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Dallas, GA? The most popular types of Technical Support Engineer jobs in Dallas, GA are:
What job categories do people searching Technical Support Engineer Remote jobs in Dallas, GA look for? The top searched job categories for Technical Support Engineer Remote jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Technical Support Engineer Remote jobs? Cities near Dallas, GA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,400 per year, or $34.3 per hour.

HealthShare Application Engineer (Remote Opportunity)

VetsEZ

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

We are currently looking for a HealthShare Application Engineer for a 100% remote position on a large federal government project. In this role, you will support and maintain InterSystems HealthShare environments, healthcare interoperability solutions, middleware platforms, and cloud-based infrastructure. The ideal candidate will have experience with HealthShare, IRIS, healthcare data exchange standards, DevOps practices, and production support in a highly available environment.

The candidate must reside within the continental US.

Responsibilities

  • Support InterSystems HealthShare, IRIS, and Cache environments, including installation, configuration, upgrades, and patch management.
  • Maintain and enhance CI/CD pipelines and automation processes to improve software delivery and operational efficiency.
  • Provide Tier 3 support for HealthShare applications, interoperability services, and related middleware technologies.
  • Manage certificate lifecycle activities, including updates and maintenance across production and non-production environments.
  • Support authentication and access management solutions, including OAuth, SSO, and ADFS integrations.
  • Support healthcare interoperability solutions and interfaces utilizing HL7, FHIR, CDA/CCDA, APIs, and related healthcare data exchange standards.
  • Monitor system performance, troubleshoot issues, and implement proactive solutions to ensure platform reliability and availability.
  • Participate in an on-call rotation to support production HealthShare environments, troubleshoot critical issues, and ensure system availability, as required.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
  • Minimum of 3-5 years of professional experience in information technology, healthcare IT, or federal government contracting environments.
  • Hands-on experience with InterSystems HealthShare, IRIS, or Cache, including experience supporting one or more HealthShare components such as Health Connect, Unified Care Record (UCR), Provider Directory, or IRIS for Health.
  • Experience supporting healthcare interoperability solutions utilizing HL7, FHIR, CDA/CCDA, web services, APIs, and related healthcare data exchange standards.
  • Experience automating infrastructure, testing, or deployments using tools such as Jenkins, Ansible, or similar DevOps technologies.
  • Experience with cloud platforms including AWS, Azure, or Google Cloud Platform (GCP).
  • Experience developing and maintaining CI/CD pipelines to improve software quality, deployment speed, and operational efficiency.
  • Experience configuring, monitoring, and supporting enterprise middleware or healthcare integration platforms in production environments.
  • Knowledge of Agile/SAFe methodologies, DevOps practices, Linux/Unix administration, Apache, Python scripting, and enterprise monitoring solutions.
  • Strong troubleshooting, analytical, communication, and problem-solving skills.

Additional Qualifications

  • Experience supporting HealthShare productions, interoperability interfaces, and healthcare integration workflows.
  • Experience with monitoring and observability platforms such as Splunk, Dynatrace, and AWS CloudWatch.
  • AWS Certified Solutions Architect - Associate or similar cloud certification is preferred.
  • Experience with the Department of Veterans Affairs (VA) is highly desirable.
  • Ability to obtain a government clearance.

Benefits

  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

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