ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Utah (NOW HIRING)

nCino

Technical Data Support Engineer

Lehi, UT · On-site

Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration ...

nCino OpCo

Technical Data Support Engineer

Lehi, UT · On-site

Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration ...

nCino OpCo

Associate Support Engineer

Lehi, UT · On-site

$20.90 - $32.40/hr

This role involves collaborating with senior support engineers and managers to handle customer accounts and resolve technical issues efficiently. Key Responsibilities: * Resolve customer issues using ...

nCino

Associate Support Engineer

Lehi, UT · On-site

$20.90 - $32.40/hr

This role involves collaborating with senior support engineers and managers to handle customer accounts and resolve technical issues efficiently. Key Responsibilities: * Resolve customer issues using ...

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the ... Work alongside senior leadership to shape technical strategies for property product onboarding and ...

PDF Solutions

Senior Field Support Engineer

Midvale, UT

$70K - $110K/yr

Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team ...

PDF Solutions

Senior Field Support Engineer

Midvale, UT · On-site

$70K - $110K/yr

Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team ...

Atonom

Data Engineer

Provo, UT · On-site

$109K - $131K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT · On-site

$50K - $90K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Utah

Senior Support Engineer information

See Utah salary details

$20.5K

$94K

$144.7K

How much do senior support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for senior support engineer in Utah is $94,008.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $113,300.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Utah? For Senior Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Utah look for? The top searched job categories for Senior Support Engineer jobs in Utah are:
What cities in Utah are hiring for Senior Support Engineer jobs? Cities in Utah with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in UT? For Senior Support Engineer jobs in UT, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Utah as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $94,008 per year, or $45.2 per hour.
Technical Data Support Engineer

Technical Data Support Engineer

nCino

Lehi, UT • On-site

Full-time

Re-posted 19 days ago

Job description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as well as working through complex product configuration changes and strategic feature implementation. You will respond primarily to complex technical issues in an effort to replicate, isolate, and resolve problems outside of the scope of front-line product support.
Essential Functions:
  • Apply nCino product knowledge to diagnose and troubleshoot complex technical issues related to nCino platform and integrated systems; serve as the first point of escalation for field engineers and other support personnel.
  • Demonstrate intermediate technical knowledge of one or more nCino business solution lines and their interdependencies with other nCino solution lines with proven ability to develop Subject Matter Expert (SME) skills on assigned function(s) and/or as a case owner for increasingly strategic accounts with the ability to develop Primary Support Engineer skills to hold key customer accounts.
  • Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration requests that do not adhere to best practices.
  • Reports design, reliability, and maintenance problems to internal stakeholders including leaders and product design/software engineering teams, and assists in developing and prioritizing solutions to meet customer needs.
  • Deploy customer feature upgrades, product installation, and training.
  • Monitor and respond to support tickets in a timely manner, ensuring service level agreement (SLAs) are met.
  • Provide exceptional support to customers/users where the product is highly technical in nature; may involve liaising with internal and external stakeholders to identify resolutions to technical issues.
  • Apply knowledge centered methodology to create and maintain knowledge articles and other support documentation.
  • Participate in training sessions to stay updated on latest product information, technology, and support practices. May contribute to training content and delivery to internal stakeholders.
  • Contribute to project teams and other special assignments to enhance the effectiveness, innovation, and efficiency of the Customer Success organization
  • Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
  • Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
  • Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.

Required Qualifications:
  • Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field or equivalent education and 2+ years of professional experience.
  • Exceptional problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills, both written and verbal, with ability to influence stakeholders.
  • Ability to work effectively in a team environment.
  • Foundational understanding of nCino product and/or software design components.
  • Customer-focused with a commitment to providing high-quality support.
  • nCino product training baseline or ability to obtain within first 6 months of employment

Preferred Qualifications:
  • Applicable certifications, such as Salesforce Administrator certification and Salesforce App Builder certification, or ability to obtain within first 6 months of employment
  • Experience with SaaS products and services, and/or CRM systems
  • Previous experience in a technical support role
  • Ability to support in other timeframes

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
$58,700.00 - $93,900.00
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Apply