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Senior Support Engineer Jobs in Orem, UT (NOW HIRING)

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the ... Work alongside senior leadership to shape technical strategies for property product onboarding and ...

Lease End

IT Support Engineer

Lehi, UT ยท On-site

... engineer with a few years experience to help our teams across a variety of tech support needs ... Help with setup of networks as needed (you'll have some senior support for this) * Onboard ...

Lease End

IT Support Engineer

Lehi, UT ยท On-site

... engineer with a few years experience to help our teams across a variety of tech support needs ... Help with setup of networks as needed (you'll have some senior support for this) * Onboard ...

Lease End

IT Support Engineer

Lehi, UT

... engineer with a few years experience to help our teams across a variety of tech support needs ... Help with setup of networks as needed (you'll have some senior support for this) * Onboard ...

Novarad

Technical Support Engineer #3

Provo, UT ยท On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... senior escalation resource for issues that cannot be resolved by Level I or Level II Support ...

Atonom

Data Engineer

Provo, UT ยท On-site

$50K - $90K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT

$109K - $131K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT ยท On-site

$109K - $131K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

AI Data Engineer

Provo, UT

$109K - $131K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Atonom

AI Data Engineer

Provo, UT ยท On-site

$109K - $131K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Atonom

AI Data Engineer

Provo, UT ยท On-site

$50K - $90K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Patientco

Senior Data Engineer

Lehi, UT ยท On-site

$99K - $135K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

Crew Career Center

Senior Data Engineer

Lehi, UT ยท On-site

$99K - $135K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

FLIR Systems, Inc.

Sr. Mechanical Design Engineer

Orem, UT ยท On-site

$85 - $110/hr

Sr. Mechanical Design Engineer page is loaded## Sr. Mechanical Design Engineerlocations: US - Orem ... Create and control design data from concept to product sustainment; support engineering change ...

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Senior Support Engineer information

See Orem, UT salary details

$19.6K

$89.8K

$138.2K

How much do senior support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support engineer in Orem, UT is $89,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $108,200.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Orem, UT?

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The top searched job categories for Senior Support Engineer jobs in Orem, UT are:

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Cities near Orem, UT with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you

Yardi Support Engineer

Outcode Software

Draper, UT

Full-time

Re-posted 20 days ago

Job description

Description:

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position requires deep expertise in the Yardi Voyager product suite, hands-on experience with SQL databases, and the ability to drive high-level technical solutions for complex property management onboarding and provisioning cycles.
The Support Engineering Lead collaborates closely with the Director of Engineering to ensure that support workflows follow established best practices. Beyond troubleshooting, they are actively involved in leading project execution, engaging directly with clients to manage Yardi integrations, mentoring junior support staff, conducting technical audits of Yardi environments, and contributing to the overall automation strategy of the company.
They are responsible for fostering a culture of technical excellence and efficiency, ensuring that every integration and support ticket meets the highest standards of quality and client satisfaction.

Project Leadership & Client Engagement:
The Support Engineering Lead takes ownership of technical implementation and support end-to-end, acting as the technical anchor for Yardi-related engagements.

  • Project Leadership: Lead product implementation and provisioning cycles for property onboarding, ensuring scope, quality, and timelines are consistently met.
  • Client Engagement: Serve as a primary point of contact for technical escalations, maintaining clear and transparent communication regarding Yardi integrations, APIs, and ETL processes.
  • Agile Rituals: Participate in agile ceremonies to ensure the support and implementation teams operate with discipline, predictability, and a focus on continuous improvement.
  • Technical Documentation: Lead technical writing and editing efforts to create robust documentation for product implementation and internal support workflows.
  • Hands-On Contribution: Roll up your sleeves to write Microsoft SQL queries, build custom Yardi reports (YSR), and resolve critical technical blockers in SaaS environments.
  • System Audits: Conduct periodic audits of IT systems and Yardi configurations to identify risks, technical debt, and opportunities for process automation.

Technical Leadership & Engineering Excellence:
Beyond day-to-day support, the Support Engineering Lead shapes the broader technical capability of the IT and Support divisions.

  • Team Support: Act as the ultimate escalation point to unblock teams by troubleshooting complex technical challenges within web-based applications and SaaS products.
  • Technical Guidance: Provide in-depth guidance on Yardi integrations, including the use of APIs, file transfers, and the Yardi ETL tool.
  • Define Best Practices: Lead the creation of engineering best practices for help desk platforms (JIRA, ServiceNow, Zendesk) and ITIL-based management.
  • Implementation & Coaching: Partner with Tech Leads to ensure the successful adoption of automation tools and database administration standards.
  • Training & Development: Organize mentoring programs to ensure engineers and support staff are proficient in the Yardi Voyager suite and SQL database management.
  • Contribute to Strategy: Work alongside senior leadership to shape technical strategies for property product onboarding and long-term IT infrastructure goals
.
Qualifications:
  • 8+ years of experience in technical support, help desk, or IT roles, with a proven track record of leadership.
  • Deep expertise in Yardi Voyager: At least 3 years in a support capacity with specialized knowledge of Voyager 7s, Payscan, Accounting, Vendor Café, Resident Café, and Senior CRM.
  • Advanced SQL Skills: Required experience with Microsoft SQL queries, database administration, and process automation.
  • Technical Integration Mastery: Proficient knowledge of Yardi integrations (APIs, file transfer, ETL tool) and experience building custom reports/supporting YSR.
  • Platform Proficiency: Advanced experience with help desk platforms and CRM tools (JIRA, ServiceNow, Zendesk).
  • Educational Background: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Certifications: Relevant certifications (ITIL, Help Desk Management) are a plus; Agile, Six Sigma, or PMP certification strongly preferred.
  • Strong Communication: Exceptional technical writing skills and the ability to manage expectations across stakeholders and clients.
  • Problem-Solving: Exceptional troubleshooting skills with a solid understanding of web-based applications and general IT systems.

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