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Senior Support Engineer Jobs in Orem, UT (NOW HIRING)

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the ... Work alongside senior leadership to shape technical strategies for property product onboarding and ...

Atonom

Data Engineer

Provo, UT · On-site

$50K - $90K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT

$109.60K - $131.60K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT · On-site

$108.30K - $130.10K/yr

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

Data Engineer

Provo, UT · On-site

Troubleshoot data pipeline and integration issues with support from senior engineers. Trace data through systems and work toward solutions. * Document data architectures, integration patterns, and ...

Atonom

AI Data Engineer

Provo, UT · On-site

$108.30K - $130.10K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Atonom

AI Data Engineer

Provo, UT

$109.60K - $131.60K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Atonom

AI Data Engineer

Provo, UT · On-site

Troubleshoot data and integration issues with support from senior team members. Trace problems ... Share product feedback with Engineering and Product teams, including data handling gaps ...

Atonom

AI Data Engineer

Provo, UT · On-site

$50K - $90K/yr

AI Data Engineer Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 - $90,000 ... Troubleshoot data and integration issues with support from senior team members. Trace problems ...

Teledyne

Sr. Mechanical Engineer

Orem, UT · On-site

$90.80K - $120K/yr

Job Summary: The Sr. Mechanical Engineer designs and develops lightweight, highperformance ... Create and control design data from concept to product sustainment; support engineering change ...

Teledyne FLIR LLC

Sr. Mechanical Engineer

Orem, UT · On-site

$90.80K - $120K/yr

The Sr. Mechanical Engineer designs and develops lightweight, high-performance mechanical ... Create and control design data from concept to product sustainment; support engineering change ...

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Senior Support Engineer information

See Orem, UT salary details

$19.6K

$89.8K

$138.2K

How much do senior support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior support engineer in Orem, UT is $89,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $108,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Orem, UT? For Senior Support Engineer jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Orem, UT look for? The top searched job categories for Senior Support Engineer jobs in Orem, UT are:
What cities near Orem, UT are hiring for Senior Support Engineer jobs? Cities near Orem, UT with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Senior Support Engineer

Senior Support Engineer

Galileo Financial Technologies

Sandy, UT

Other

Posted 5 days ago

Job description

The role:

The Senior Support Engineer will be part of the Galileo Technical Operations team. You will be part of a team environment working to continuously improve our production platform. An essential part of the role is to develop a deep understanding of the Galileo systems that support the business deliverables across all platforms. The Senior Support Engineer will be responsible for designing, managing and supporting highly-available distributed systems in AWS, ensuring the reliability of the production environment, enhancing processes to improve efficiencies and implementing effective governance controls.  

What you'll do:

  • Provide 24x7 on-call application support on a rotational basis and ensure system availability
  • Record all incident-related information in real time, including actions taken, decisions made, and status updates
  • Maintain highly available and scalable services in a highly available production environment.
  • Participate in weekly activities and change windows for deployment. 
  • Monitor systems, capacities and provide technical support for issues that impact or degrade applications
  • Engage during incidents, help provide high level issue explanation. Perform incident scribe functions to capture timelines and details and assist in incident root cause analysis (RCA).
  • Provide technical support for non-incident related issues to resolve impacts to interfacing customer applications
  • Generate ideas for new initiatives and technologies to improve observability
  • Perform trend analysis of application logs, system performance management data, et cetera to identify performance issues and drive improvements to ensure optimal performance
  • Mentor other engineers, support the technical culture, and help grow the team
  • Lead the development and testing of our auto healing systems.

What you'll need to succeed:

  • Bachelor's Degree in Computer Science or related field
  • Experience with log aggregation tools such as Splunk, Datadog, Coralogix (DataDog strongly preferred)
  • Experience writing Oracle SQL queries
  • Team first mentality
  • Strong self-starter requiring minimal supervision
  • 5+ years AWS Cloud Experience
  • Strong Unix/Linux background
  • Ability to write scripts using at least one of shell (bash, ksh) or Python (Python preferred)
  • Experience with Gitlab deployment pipelines and knowledge of CI/CD best practices
  • Experience working in or orchestrating Argo, Kubernetes or Docker is a plus
  • Argo or other CI/CD tools experience is a huge plus
  • Curiosity to learn new applications and technologies
  • Aptitude and drive to run after problems and identify solutions
  • Ability to collaborate and communicate well with other teams 

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