DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...
DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...
Senior Developer, Index Support .NET/SQL
$53.25 - $70.25/hr
Key Functions and Responsibilities As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding ...
Senior Developer, Index Support .NET/SQL
$53.25 - $70.25/hr
Key Functions and Responsibilities As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding ...
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
VMware Senior Technical Support Engineer (NSX)
$125K - $135K/yr
We have an immediate need for an experienced VMware L3 Support Engineer: * Occasional after hours ... Minimum 5 years' experience across VMware core technologies at a senior support level. * Experience ...
VMware Senior Technical Support Engineer (NSX)
$125K - $135K/yr
We have an immediate need for an experienced VMware L3 Support Engineer: * Occasional after hours ... Minimum 5 years' experience across VMware core technologies at a senior support level. * Experience ...
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
Quick apply
Position Overview The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering ...
Key Functions and Responsibilities As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding ...
Key Functions and Responsibilities As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding ...
We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product. About the Role The Staff ...
We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product. About the Role The Staff ...
The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
Production Support Engineer with No-code or Low-code experience in NY
New York, NY · On-site
$46 - $60/hr
Sr. Support Engineer New York, NY Long Term Contract DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions. More ...
Quick apply
Production Support Engineer with No-code or Low-code experience in NY
New York, NY · On-site
$46 - $60/hr
Sr. Support Engineer New York, NY Long Term Contract DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions. More ...
Description: SR ROBOTICS SUPPORT ENGINEER Who WE Are: ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through ...
Quick apply
Description: SR ROBOTICS SUPPORT ENGINEER Who WE Are: ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through ...
We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product. About the Role The Staff ...
We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product. About the Role The Staff ...
Google Workspace Support Engineer
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
Google Workspace Support Engineer
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
Google Workspace Support Engineer
Chicago, IL · On-site
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
Quick apply
Google Workspace Support Engineer
Chicago, IL · On-site
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
Google Workspace Support Engineer
Chicago, IL · On-site
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
Google Workspace Support Engineer
Chicago, IL · On-site
$60 - $80/hr
... with senior support as needed). * Maintain accurate activity records and provide timely ticket ... Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and ...
The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...
The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support Manager. The SE II handles Tier 3 technical escalations and customized support related to data ...
The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support Manager. The SE II handles Tier 3 technical escalations and customized support related to data ...
Senior IT Support Engineer
Worcester, MA · On-site
Salary: $65K - $85K Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and ...
Quick apply
Senior IT Support Engineer
Worcester, MA · On-site
Salary: $65K - $85K Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and ...
The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...
The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...
The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...
The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...
Senior Support Engineer information
See salary details
$22.5K - $34.9K
0% of jobs
$34.9K - $47.3K
0% of jobs
$47.3K - $59.7K
11% of jobs
$59.7K - $72.1K
5% of jobs
$81.7K is the 25th percentile. Wages below this are outliers.
$72.1K - $84.5K
12% of jobs
$84.5K - $97K
14% of jobs
The median wage is $101.5K / yr.
$97K - $109.4K
23% of jobs
$119.2K is the 75th percentile. Wages above this are outliers.
$109.4K - $121.8K
13% of jobs
$121.8K - $134.2K
6% of jobs
$134.2K - $146.6K
7% of jobs
$146.6K - $159K
9% of jobs
$22.5K
$103.3K
$159K
How much do senior support engineer jobs pay per year?
As of Jun 8, 2026, the average yearly pay for senior support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?
To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.
What does a Senior Support Engineer do?
A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.
How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?
Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.
What is the difference between Senior Support Engineer vs Support Engineer?
| Aspect | Senior Support Engineer | Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 3+ years experience | Bachelor's degree, entry-level certifications, 1-2 years experience |
| Work Environment | Customer support, technical troubleshooting, cross-team collaboration | Customer support, issue resolution, basic technical troubleshooting |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, software, hardware companies, tech support teams |
The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.
More about Senior Support Engineer jobs
What cities are hiring for Senior Support Engineer jobs? Cities with the most Senior Support Engineer job openings:
Who are the top companies hiring for Senior Support Engineer jobs? The top employers for Senior Support Engineer jobs are:
What states have the most Senior Support Engineer jobs? States with the most job openings for Senior Support Engineer jobs include:
What job categories do people searching Senior Support Engineer jobs look for? The top searched job categories for Senior Support Engineer jobs are:
What are popular job titles related to Senior Support Engineer jobs? For Senior Support Engineer jobs, the most frequently searched job titles are:
DHL rating
7.0
Based on 312 frontline employees who took The Breakroom Quiz
33rd of 61 rated delivery companies
Job description
DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP.
This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM.
This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays.
Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices.
Senior Application Support Engineer (US-O)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
The primary purpose of this role is the implementation of software applications and the support, administration, and maintenance of existing software applications. Provides documentation and training for existing applications when required. Participates and has the ability to provide leadership for disaster recovery exercises. Performs application development tasks when needed for root cause resolution while keeping within established development standards. Collaborates with senior support analysts and developers, and mentors junior staff as needed. Attends status meetings and/or regularly communicates progress against support activities.
Required Education and Experience
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.
This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM.
This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays.
Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices.
Senior Application Support Engineer (US-O)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
The primary purpose of this role is the implementation of software applications and the support, administration, and maintenance of existing software applications. Provides documentation and training for existing applications when required. Participates and has the ability to provide leadership for disaster recovery exercises. Performs application development tasks when needed for root cause resolution while keeping within established development standards. Collaborates with senior support analysts and developers, and mentors junior staff as needed. Attends status meetings and/or regularly communicates progress against support activities.
- Resolves production support issues in a timely manner, including during non-business work hours
- Participates in 24/7 on call support responsibilities including maintenance windows and disaster recovery drills
- Analyzes and provides technical support for moderate to complex application support issues.
- Works with software vendors and developers to resolve highly complex application issues.
- Performs troubleshooting, debugging and testing of application software
- Configures and installs software and code in accordance to change management policies and procedures
- Upgrades and migrates existing applications to new versions and new infrastructure.
- Installs software patches and ensures best practices are used for software patching.
- Analyzes support issues to identify repeat issues and proactive measures to prevent reoccurrences.
- Develops and installs appropriate proactive solutions for the prevention of reoccurring issues.
- Proactively suggests ways of improving system stability, availability, performance, and reliability.
- Ensures the continuity of the business processes supported by one or many applications/services.
- Communicates effectively with application users to relay incident and problem progress and proposes creative solutions as necessary.
- Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary.
- Collaborates with developers to help author standard process and support related documents.
- Understands database architecture, distributed infrastructure and various network technologies to support robust and scalable solutions for the organization.
- Conducts issue review meetings with appropriate resources.
- Establishes priorities and executes to achieve results.
- Creates software release notes, support documents, and user documentation.
- Performs simple to moderate application development tasks as needed and conforms to the relevant application development policies and procedures
Required Education and Experience
- Bachelor's Degree in a relevant field or 5+ years of IT experience, required
- Experience with iSeries/AS400 or similar tools, required
- Experience supporting Manhattan WMi or similar WMS platforms, required
- Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required
- Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
- Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.
About DHL
Sourced by ZipRecruiter
When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.
Industry
Transportation and warehousing
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US