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Senior Support Engineer Jobs (NOW HIRING)

ORS Partners

Support Engineer II

Malvern, PA

The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support Manager. The SE II handles Tier 3 technical escalations and customized support related to data ...

ORS Partners

Support Engineer III

Malvern, PA

The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical ...

Dell

Lab Support Senior Engineer

Franklin, MA

Lab Support Senior EngineerLab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Bachelor's degree in computer science, information technology, telecommunications, engineering ...

Dell, Inc.

Lab Support Senior Engineer

Franklin, MA · On-site

$102K - $133K/yr

Lab Support Senior Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

Sr Support Technician Apply now Job no: 504985 Work type: Full Time Regular Location: Hybrid ... engineering experience. * Ability to work at our home office located in Omaha, Nebraska, in a ...

Dell, Inc.

Lab Support Senior Engineer

Franklin, MA

$102K - $133K/yr

Lab Support Senior Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

Writer

Support engineer

New York, NY · On-site

$112K - $167K/yr

As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function ...

nCino

Technical Data Support Engineer

Lehi, UT · On-site

Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Bachelor's degree in computer science, information technology, telecommunications, engineering ...

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All JobsSupport Engineer JobsSenior Support Engineer Jobs

Senior Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

More about Senior Support Engineer jobs
What cities are hiring for Senior Support Engineer jobs? Cities with the most Senior Support Engineer job openings:
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What states have the most Senior Support Engineer jobs? States with the most job openings for Senior Support Engineer jobs include:
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What are popular job titles related to Senior Support Engineer jobs? For Senior Support Engineer jobs, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.
Support Engineer III Special Programs Management

Support Engineer III Special Programs Management

ORS Partners

Malvern, PA

Full-time

Retirement, PTO

Re-posted 3 days ago

Job description

Overview

Support Engineer III - Special Programs Management (SPM)Your role on the team:The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager. The Support Engineer III handles Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL and system support across other client systems inside and outside of Frontline.

ResponsibilitiesYou can expect to:
  • Assist support team in live queues during peak season; applicable key performance metrics for support specialist role apply during this time.
  • Support clients through the full duration of Frontline's regular support hours, with occasional weekend hours required for urgent client issues or needs.
  • Partner with Product and Development teams on troubleshooting, new feature rollouts, and larger integration and service initiatives.
  • Provide direct technical mentorship and feedback to Technical Support Specialists.
  • Work with individual customers on requested services, integrations, maintenance, and troubleshooting.
  • Address data integration needs, analyze system capabilities partnered with client specifications and design the solution to customize features accordingly.
  • Assist clients and third parties with data transfer via web services/API.
  • Troubleshoot technical issues that require extensive research and data review within the solution that CS Support levels 1-3 are unable to resolve.
  • Create/modify customized reports as needed for client specific use:
    • Troubleshoot and create complex data reports for clients that are used for IC and CS team members.
    • Create final reports for Clients who have churned.
  • Make configuration adjustments as necessary to configure data integrations with internal and external systems outside of Frontline.
  • Analyze trends for ways to prevent future problems.
  • Handle at or above average number of requests/projects for Senior Technical Support Specialist group.
  • Vet bugs and defects, assist in entering related problem and JIRA tickets (when appropriate), and communicate issues to the internal stakeholders.
    • Prioritize bugs for Development team.
    • Communicate system outages to key partners and laisse with Development team.
    • Properly tag all requests with correct subcategory.
    • Escalate requests when needed due to client sentiment to the Support Lead.
    • Follow up with clients following negative ratings to seek to improve client experience.
  • Be a culture carrier, embodying the company's core values internally and externally.
  • Contribute to the creation of internal and external documentation for complex issues and technical services.
    • Include knowledge base content on each request as appropriate and communicate identified gaps in knowledge base content.
QualificationsWhat you bring to the role:
  • Detail oriented and self-motivated; ability to operate with little to no supervision.
  • Ability to stay organized and manage deadlines on multiple simultaneous projects.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Experience in Project Management and/or Process Improvement (Six Sigma) is a plus.
  • Experience in Education or EdTech is a plus.
This role requires:
  • Bachelor's Degree in related field.
  • Minimum of five (5) years of prior relevant experience.
  • SQL Server skills: advanced query skills, stored procedures, functions, reporting, etc.
  • IIS Troubleshooting.
  • Windows server configuration.
  • Basic understanding of web APIs.
  • Experience working with CSV, XML data.
  • Experience working with Remote Desktop, and VPN.
  • Experience with data reporting.
  • Detail oriented and self-motivated; ability to operate with little to no supervision.
  • Strong analytical and problem-solving skills.
  • Excellent customer service skills.
  • Strong communication skills including the ability to present to smaller groups.
Who we are: Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of "we" instead of "me." We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.The perks of being a Frontliner: Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.NEW     Employment Type: FULL_TIME

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