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Senior Support Engineer Jobs (NOW HIRING)

Bayinfotech

Sr. Support Engineer

Santa Clara, CA · On-site

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will ...

Oracle Corporation

Senior Support Engineer

Abilene, TX · On-site

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of ...

Oracle

Senior Support Engineer

Abilene, TX

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of ...

Akeyless

Senior Support Engineer- US

$130K - $150K/yr

Role Overview: We're looking for a Senior Support Engineer with strong system administration and troubleshooting skills to join our growing team. You'll work directly with customers to investigate ...

Rimini Street, Inc.

Sr. Support Engineer, EBS

We are actively seeking a Sr. Support Engineer, EBS This role reports to the Sr. Director, Oracle Delivery and is eligible for remote work from a home office located in the US. Position Summary The ...

Oracle

Senior Support Engineer

Orlando, FL · On-site

Provides technical support by troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s). Prepares and conducts training for new product releases and/or ...

Oracle

Senior Support Engineer

Orlando, FL

Provides technical support by troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s). Prepares and conducts training for new product releases and/or ...

Oracle

Senior Support Engineer

Orlando, FL

Provides technical support by troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s). Prepares and conducts training for new product releases and/or ...

Oracle

Senior Support Engineer

Orlando, FL

Provides technical support by troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s). Prepares and conducts training for new product releases and/or ...

Genpact

Upper Galilee - Senior Support Engineer

... engineers, driving operational rigor, and serving as a senior escalation point for customers and internal stakeholders. This role works closely with R&D, QA, Cloud, Product, and Global Support teams ...

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Senior Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

More about Senior Support Engineer jobs
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Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

Sr. Support Engineer

Bayinfotech

Santa Clara, CA • On-site

Full-time

Re-posted 27 days ago

Job description

Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting the various issues that our clients face with our Client's Cloud Center product suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.
Primary Responsibilities:
  • Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ's and execution process and procedures.
  • Conduct technical trouble shooting sessions with customers.
  • Help deliver customer installs.
  • Train and support Client's indirect channel partners.
  • Act as a product enhancement feedback loop with product management and engineering.
  • Help with development of internal and customer facing documentation.
  • Help triage and document bugs and enhancements requests as seen in the field.

Desired Skills & Experience:
  • Three to five+ years experience as technical support level 2 resource for an enterprises in a similar or related fields (cloud management, systems management, PaaS).
  • Knowledge of cloud computing and technologies like AWS, VMware, OpenStack is a must.
  • Knowledge of software application frameworks.
  • Expert knowledge in cloud infrastructure concepts.
  • Excellent writing and interpersonal communication/relationship skills.
  • Ability to work effectively and manage multiple customer support issues
  • simultaneously.
  • Self-motivated with strong self-development ability.
  • Ability to thrive under pressure, self-manage and prioritize activities.
  • Previous start-up experience, a plus.

Technical:
  • Understanding of PaaS concepts.
  • Understanding Application Frameworks.
  • Previous experience working with cloud providers.
  • Experience with Windows and Shell Scripting.

Nice to Have:
  • Experience in using or integrating with Systems Management Technology.
  • Hands-on experience with PaaS tools or other cloud management software.

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