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Senior Support Engineer Jobs (NOW HIRING)

The Sr. Support Engineer is responsible for executing a variety of environmental tests while collaborating in an integrated product (IP) team environment with Test Engineers, other Support Engineers ...

Your Mission You are a Sr. Support Engineer that thrives on technical challenges and providing top-of-the-line technical Customer Support, with a focus on helping customers accomplish their goals. An ...

Your Mission You are a Sr. Support Engineer that thrives on technical challenges and providing top-of-the-line technical Customer Support, with a focus on helping customers accomplish their goals. An ...

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

Senior Support Developer

Irving, TX · Hybrid

$52.25 - $69.25/hr

The Senior Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit's products. This role involves close ...

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Senior Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for senior support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

More about Senior Support Engineer jobs
What cities are hiring for Senior Support Engineer jobs? Cities with the most Senior Support Engineer job openings:
Who are the top companies hiring for Senior Support Engineer jobs? The top employers for Senior Support Engineer jobs are:
What states have the most Senior Support Engineer jobs? States with the most job openings for Senior Support Engineer jobs include:
Infographic showing various Senior Support Engineer job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 53% Full Time, 5% Temporary, and 37% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.
Environmental Test Engineer Support

Environmental Test Engineer Support

Raytheon

El Paso, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Raytheon rating

9.1

Company rating: 9.1 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

3rd of 521 rated manufacturers


Job description

Date Posted:

2026-06-15

Country:

United States of America

Location:

US-AZ-TUCSON-930 ~ 1151 E Hermans Rd ~ ETF 930

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

 At Raytheon, everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.  

The Environmental Test (ET) organization is an engineering organization that supports all programs across Raytheon. The ET organization provides testing capability for every phase of the product life cycle from prototype to production. Environmental testing includes mechanical shock, electrodynamic vibration, salt fog, climatic environments such as temperature, altitude, and humidity, high temperature quartz lamp testing, structural testing, test fixture design, and custom instrumentation installations and data acquisition support.

Environmental Test is seeking a Sr. Support Engineer in the field of environmental testing. The Sr. Support Engineer is responsible for executing a variety of environmental tests while collaborating in an integrated product (IP) team environment with Test Engineers, other Support Engineers, and internal engineering customers. The Sr. Support Engineer will work within the IP team to implement tests to meet customer requirements and is responsible for test setup, equipment control and monitoring, data collection and data verification. The Sr. Support Engineer is responsible for performing troubleshooting and adjustment of both the test equipment and test setup when technical issues arise. This position is an onsite role located in Tucson, AZ.

What You Will Do:

  • Perform set-up and operation of mechanical shock test and electrodynamic vibration test systems.

  • Perform set-up and operation of climatic environmental chambers in support of testing for temperature, altitude, and humidity and highly accelerated life tests.

  • Perform set-up and programming of all control and data acquisition systems as well as the placement, and operation of all instrumentation, signal conditioning, and data acquisition systems.

  • Perform the execution of various vibration test methods including random, sine, shock, sine-on-random, random-on-random and drop shock, as defined in Mil-Std-810.

  • Collect thermal, vibration, and shock test data and verify for accuracy.

  • Safeguarding of classified/proprietary material, hardware, and documentation.

  • Ability to work in closed/proprietary/classified areas.

Qualifications You Must Have:

  • Typically requires: A University Degree or equivalent experience and minimum 2 years of prior relevant experience.

  • Experience setting up and troubleshooting either mechanical hardware, electrical instruments, or computer systems.

Qualifications We Prefer:

  • Bachelor of Science in Mechanical or Electrical Engineering Technology and two or more years of equivalent experience in a test engineering support capacity

  • Experience with instrumentation to include accelerometers, thermocouples, strain gages, load cells, and displacement transducers.

  • Experience setting up and troubleshooting signal conditioners and data acquisition system hardware and software.

  • Experience working with vibration control systems and software.

  • Demonstrated strong problem-solving skills.

  • Strong communication skills including effective written, verbal, and listening.

  • High situational awareness and ability to effectively work multiple projects simultaneously.

  • Current DoD secret or TS/SSBI clearance

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Additional Information:

Please consider the following role type definitions as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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