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Canon USA
Canon USA

64 Canon Usa Systems Support Engineer Jobs Hiring Near You

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support ... Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first ...

Voiceflow

Systems Support Engineer

San Francisco, CA · On-site

$140 - $175/hr

About the Role Chef is seeking Systems Support Engineers to serve as a vital link between our customers and our engineering teams. In this role, you'll work in the office communicating with customers ...

Socket.dev

Systems Support Engineer

Overland Park, KS · On-site

$73 - $130/hr

We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be ...

Fusion HCR

Systems Support Engineer I

Las Vegas, NV

Systems Support Engineer I Location: Las Vegas, NV (Onsite, with Frequent Domestic Travel; Potential International Travel) Type: Direct Hire Industry: Gaming Technology Position Overview Fusion HCR ...

Aquent Talent

Systems Support Engineer [211763]

$55 - $58/hr

Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity with build and Continuous Integration systems, including remote build execution or comparable ...

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All JobsCanon Usa JobsCanon Usa Systems Support Engineer Jobs

Canon USA Jobs Information

Do workers at Canon U.S.A. get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Canon U.S.A. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.

At Canon U.S.A., are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Canon U.S.A. affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Canon U.S.A.?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Canon U.S.A. worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Canon U.S.A. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Canon U.S.A. workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Canon U.S.A.?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Canon U.S.A. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Canon U.S.A. spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Canon U.S.A.?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Canon U.S.A. good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Canon U.S.A. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Canon U.S.A. get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Canon U.S.A.?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Canon U.S.A. enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Canon U.S.A. recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Canon U.S.A.?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Canon U.S.A.?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Canon U.S.A.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Canon U.S.A. is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Systems Support Engineer jobs?

What are the most popular jobs at Canon Usa?

What are the most popular categories at Canon Usa?

Infographic showing various Systems Support Engineer job openings at Canon Usa in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution.

Remote Support Engineer

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Re-posted 27 days ago

Job description

Remote Support Engineer - req1732
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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