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Systems Support Engineer Jobs (NOW HIRING)

Peraton

SCCM Support Systems Engineer

Columbia, MD · On-site

As a Systems Engineer on our team, you will support one of the largest enterprise-wide engineering contracts within the Intelligence Community. This is a full-time position requiring 1880 hours of ...

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How much do systems support engineer jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for systems support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What are Systems Support Engineers?

Systems Support Engineers are IT professionals who maintain, troubleshoot, and optimize computer systems and networks within an organization. They handle technical issues, assist users with hardware and software problems, and ensure that systems are running efficiently and securely. Their responsibilities often include monitoring system performance, performing regular updates, and providing support for servers, workstations, and network infrastructure. Systems Support Engineers also document solutions and may help implement new technologies or upgrades.

What are the key skills and qualifications needed to thrive as a Systems Support Engineer, and why are they important?

To thrive as a Systems Support Engineer, you need a solid understanding of operating systems, networking concepts, and hardware troubleshooting, often supported by a degree in computer science or related certifications. Familiarity with ticketing systems, remote support tools, and platforms like Windows, Linux, and cloud services is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help distinguish top performers in this field. These skills are essential for efficiently diagnosing and resolving technical issues, ensuring system reliability, and maintaining user satisfaction.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or systems engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles, often requiring management responsibilities and advanced certifications, are also associated with such high compensation levels.

Is systems engineer a high paying job?

Systems Support Engineers typically earn competitive salaries that vary based on experience, location, and industry. They often have specialized skills in troubleshooting, network management, and technical support, which can lead to higher pay as they gain expertise or certifications. Overall, the role can be considered well-paying compared to many entry-level IT positions.

What are some common challenges Systems Support Engineers face when troubleshooting complex technical issues, and how are these typically addressed within a team environment?

Systems Support Engineers often encounter complex technical problems that require thorough analysis and collaboration to resolve. Challenges may include diagnosing issues that span multiple systems, managing unexpected outages, or dealing with ambiguous error messages. These challenges are typically addressed by leveraging documentation, escalation procedures, and working closely with cross-functional teams such as network administrators, software developers, and end-users. Regular team meetings, knowledge-sharing sessions, and access to internal wikis help ensure that engineers can effectively collaborate and solve problems efficiently.

What is the difference between Systems Support Engineer vs Network Support Specialist?

AspectSystems Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, technical support teams, data centersNetwork operations centers, enterprise networks, ISPs
Primary FocusSupporting and maintaining computer systems, hardware, and softwareManaging and troubleshooting network infrastructure and connectivity
Common TasksInstalling OS, troubleshooting hardware/software issues, user supportConfiguring routers/switches, monitoring network performance, resolving connectivity issues

While both roles support IT infrastructure, Systems Support Engineers focus on computer systems and software, whereas Network Support Specialists concentrate on network hardware and connectivity. Both roles often collaborate and require similar certifications, but their daily tasks and areas of expertise differ.

What is a system support engineer?

A systems support engineer is responsible for maintaining, troubleshooting, and resolving issues with computer systems, servers, and network infrastructure. They often work with hardware, software, and tools like remote support software, and may hold certifications such as CompTIA or Microsoft to ensure system reliability and security.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with bonuses, stock options, or in high-demand industries like technology or finance. Achieving this level typically requires advanced skills, certifications, and extensive industry experience.
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Systems Support Engineer jobs near you
Infographic showing various Systems Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.
System Support Engineer

System Support Engineer

PROLIM Global Corporation

Irvine, CA • On-site

Full-time

Posted 5 days ago

Job description

Key Responsibilities:
  • Conduct timely engineering investigations on customer/field system issues of high complexity and criticality.
  • In an autonomous manner, identify root causes of issues and propose relevant solutions to the appropriate development engineering team.
  • log analysis experience
  • In-flight entertainment (IFE) experience is must.
  • Provide regular updates on investigation progress to Management, IFE Engineering and the SPE of the account, and regional teams.
  • Proactively take ownership of airline and field reported issues, analyzing, characterizing, and conducting engineering investigations related to Systems, Software, and Hardware.
  • Establish, coordinate, and execute investigation action plans to address reported issues.
  • Analyze data, software logs and system BITE, develop data science parsers, and design automation scripts to support reproduction of rare issues in engineering labs.
  • Utilize engineering labs to replicate field issues based on identified patterns - troubleshoot issue and root cause once reproduced.
  • Collaborate with relevant stakeholders; including SW Development Engineering, third-party suppliers, Hardware Engineering, System Engineering and Product Design Authority, in order to elaborate the appropriate design changes that will prevent the issue to happen on the long term.
  • Monitor the success of the fixes/solutions in the system benches and when deployed to the airline.
  • Document plans, progress, and conclusions in the designated issue tracking system.
  • Participate actively in the Field Issue Review Board for the assigned platform, providing cross-functional support on ongoing investigations and assisting team members as needed.
  • Remotely connect to problematic aircraft to investigate live issue, or in order to help correcting it in case of urgency (AOG).
  • Track and communicate findings from completed investigations and known fixes, detailing issue signatures, system impacts, and specific fix information to the IFE Engineering and AGS back and front office.
  • Support meetings with field teams, program management, suppliers, or industry tech forums upon request.
  • Perform missions to airlines or MROs for the resolution of major issues and Entry Into Service as required.
  • Offer feedback and recommendations for enhancements of operational tools (ground and on-wing tools, data science, maintenance recommendations algorithms...) and associated processes.

Qualifications:
Bachelor's degree in Computer Science, Information Technology or related field or Master's degree
Experience Range:
5 - 7 Years
Must Have :
Identify root causes of issues (System level) and propose relevant solutions to the appropriate development engineering team
Analyse data, software logs and system for the field/Customer reported issues in IFE (Inflight Entertainment) and conducting engineering .
Utilize engineering labs to replicate field issues based on identified patterns - troubleshoot issue and root cause once reproduced.
Nice to Have:
Develop parsers, and design automation scripts to support reproduction of rare issues in engineering labs. (Any scripting language)
Remotely connect to problematic aircraft to investigate live issue, or in order to help correcting it in case of urgency

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