What Is a Field Support Engineer and How to Become One

By ZipRecruiter Marketplace Research Team

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

The primary qualifications for getting a job as a field support engineer are a bachelor's degree in a field like IT engineering or electronics. You also need some experience with the type of products you plan to support. Some employers prefer applicants who have a master's degree, so getting one can help you stand out from other applicants. Industry certifications are also useful. Consider earning these as early as you can. Other helpful qualities for starting a career as a field support engineer include interpersonal skills, research skills, a valid driver's license, and the ability to travel and work in the field as necessary. Creativity is also helpful, especially if you need to work in an environment with limited supplies.