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Field Support Engineer Jobs (NOW HIRING)

ValvTechnologies

Field Support Engineer

Houston, TX · On-site

Job Title: Sr. Field Support Engineer Experience Required: 8-10 years of product application experience Reports To: Engineering Director Role Summary We are seeking a highly experienced Field Support ...

SAIC

Field Support Engineer

Huntsville, AL · On-site

ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate Network, System Integration and Test Environment (NSITE) software in ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

The Field Support Engineer role focuses on ensuring the operational success of Saronic's autonomous systems by providing software readiness, system stability, troubleshooting, and customer mission ...

Quecon

Field Support Engineer

Washington, DC · On-site

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system ...

SAIC

Field Support Engineer

Huntsville, AL · On-site

ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate Network, System Integration and Test Environment (NSITE) software in ...

SAIC

Field Support Engineer

Huntsville, AL · On-site

Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate Network, System Integration and Test Environment (NSITE) software in Huntsville, AL

Node.Digital

UC Field Support Engineer

Irving, TX

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

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Field Support Engineer information

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How much do field support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for field support engineer in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What are Field Support Engineers?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Field Support Engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by Field Support Engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What Does a Field Support Engineer Do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

More about Field Support Engineer jobs
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.
Field Support Engineer

Field Support Engineer

ValvTechnologies

Houston, TX • On-site

Full-time

Posted 4 days ago

Job description

Job Title: Sr. Field Support EngineerExperience Required: 8-10 years of product application experience
Reports To: Engineering Director
Role SummaryWe are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. We are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. This is a high-visibility role where your work will be seen and valued across the organization. You'll be in the front and center, solving real-world problems that directly impact on customer success and company reputation.
Key Responsibilities
1. Technical Troubleshooting & Field Issue Resolution
      • Lead end-to-end field issue investigations, from initial intake through final resolution.
      • Replicate field failure modes in controlled or simulated environments to isolate root causes.
      • Partner directly with Product Engineering and R&D to validate fixes and deploy permanent solutions.
      • Operate autonomously, exercising sound engineering judgment given the high variability of field conditions.

2. Customer Quality Assurance (CQE Functions)
      • Manage customer complaint documentation, ensuring accuracy and traceability.
      • Perform formal root cause analysis (RCA) using industry-standard methodologies (e.g., 8D reports).
      • Drive corrective and preventive actions (CAPA), closing loops with both customers and internal teams

3. Process Improvement & Collaboration
      • Develop scalable processes where possible, while avoiding false standardization that ignores real field variability.
      • Provide structured product improvement feedback to Design and Product Engineers based on field trends.
      • Mentor junior engineers indirectly by absorbing the most complex, ambiguous cases to balance team workload.

Qualifications & Experience
Required:
      • BS Mechanical Engineering or equivalent degree
      • 8-10 years of hands-on product application experience (field support, application engineering, or quality engineering).
      • Knowledge of various materials, especially grades of steel and alloys
      • Proven ability to manage complex technical issues with minimal supervision (no fixed script or template).
      • Deep experience with RCA methodologies (8D, Fishbone, 5 Whys, etc.).
      • Strong technical writing skills for complaint documentation and formal reports.
        Preferred:
      • Understanding of various International Standards relating to ball valves preferred, such as API 6A, API 6D, ASME
      • Ability to use engineering design and analysis tools, as well as Microsoft Office software and other productivity tools; understanding of AutoCAD 2D and SolidWorks 3D
      • Project Management experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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