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Field Support Engineer Jobs in Louisiana (NOW HIRING)

ConnexPay

Enterprise Support Engineer II

Baton Rouge, LA · Remote

Bachelor's degree in Computer Science, Information Technology, or a related field. * Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or ...

New

ConnexPay

Enterprise Support Engineer II

New Orleans, LA · Remote

Bachelor's degree in Computer Science, Information Technology, or a related field. * Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or ...

New

Baptistjax

The Sr. Technical Field Support Specialist's responsibilities include: * Provides on-site technical ... Collaborates with network services, software systems engineering and/or application development in ...

New

Kiewit Corporation

Field Engineer

Lake Charles, LA · On-site

We are looking for hands-on, engineers excited to be both in the field and office supporting project and estimating work. We are looking for people pursuing one of the following college majors: Civil ...

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How much do field support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for field support engineer in Louisiana is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $31.25 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

How much do field support engineers make?

Field support engineers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and the complexity of the technical environment they support.
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in Louisiana as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $51,802 per year, or $24.9 per hour.

Field Support Specialist

RESTECH INFORMATION SERVICES

Metairie, LA • On-site

Full-time

Re-posted 28 days ago

Job description

Description:

Field Support Specialist

Join the Restech Fleet! We're on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities:

  • Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
  • Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
  • Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
  • Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
  • Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:

  • Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
  • Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
  • Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
  • Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:

  • Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
  • Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
  • Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
  • Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

Requirements:

  Car/Truck with current insurance and good driving history. 

  • Networking:
    • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
    • Basic to intermediate knowledge of firewalls, routers, and switches.
  • Desktop and End-User Support:
    • Proficiency in troubleshooting Windows and macOS operating systems.
    • Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
  • Server Administration:
    • Basic to intermediate knowledge of Windows Server administration.
    • Familiarity with Active Directory, user management, and file/print services.
  • Security:
    • Knowledge of basic cybersecurity principles and best practices.
    • Experience with antivirus and endpoint protection solutions.
  • Backup and Recovery:
    • Understanding of backup solutions and procedures.
    • Experience with data recovery and restoration.
  • Remote Monitoring and Management (RMM):
    • Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).
    • Experience with monitoring and maintaining client systems through RMM platforms.
  • Mobile Device Management:
    • Experience with mobile device setup, configuration, and troubleshooting.
  • Hardware and Software Installation:
    • Proficiency in installing and configuring hardware and software.
    • Experience with software deployment and updates.
  • Customer Service:
    • Strong communication and interpersonal skills.
    • Ability to explain technical issues to non-technical users.
  • Documentation:
    • Ability to create and maintain accurate documentation of incidents, solutions, and procedures.

Apply