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Field Support Engineer Jobs in New York (NOW HIRING)

Eyesatop

Field Support Engineer

New York, NY · On-site +1

$150K - $180K/yr

The Role We are looking for a Field Support Engineer to own the technical execution of eyesAtop deployments, demonstrations, and customer engagements. You will work side by side with our business ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

Options

Technical Support Engineer

Manhattan, NY

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical ... Bachelor's degree in computer science, information technology, or a related field (or equivalent ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical ... Bachelor's degree in computer science, information technology, or a related field (or equivalent ...

WAZER

Hardware Support Engineer

Yonkers, NY · On-site

As a Tier 2 Hardware Support Engineer, you are the bridge between our users and our engineering ... field service role, ideally dealing with complex hardware (CNC, 3D printers, robotics, or ...

Pellera

Senior Support Engineer

Manhattan, NY · On-site

Senior Support Engineer Position Location: On-Site, Manhattan - New York Schedule: 8 hrs. Monday ... Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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How much do field support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for field support engineer in New York is $31.86, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.95 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

How much do field support engineers make?

Field support engineers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and the complexity of the technical environment they support.
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $66,274 per year, or $31.9 per hour.

Field Support Engineer

New York, NY • On-site, Remote

Eyesatop
See more jobs at Eyesatopexternal

$150K - $180K/yr

Full-time

Posted 6 days ago

Job description

Description
eyesAtop is building the operating platform for multi-drone warfare, a battle-proven system that augments, deploys, and orchestrates autonomous drone fleets across any mission, any environment, and any vendor. With over 500,000 hours of frontline operational use and TRL-9 validation, our software is not a prototype. It runs in combat, every day, shaping outcomes in some of the most contested and complex environments on earth.
We unify drone control, edge-AI processing, and mission execution into a single operational loop, from detection to decision to strike. Our platform gives a single operator the ability to command and coordinate an entire fleet in real time: persistent aerial surveillance, automated target recognition, shared tactical picture, and seamless handoff from ISR to kinetic response, without manual delay.
We are expanding our US engineering team in the New York metropolitan area. Our office is easily accessible from New York City. If you want to work on technology that matters, not in a lab, but validated in the field, this is the role for you.
The Role
We are looking for a Field Support Engineer to own the technical execution of eyesAtop deployments, demonstrations, and customer engagements. You will work side by side with our business development teams and serve as the lead engineer on the ground, responsible for every technical aspect of a site visit: system setup and integration, pre-event testing, live operational support, and post-event debrief with engineering.
This role sits at the intersection of engineering, operations, and customer success. You will be the first to expose real-world gaps in the system and the first to resolve them under pressure. Your field feedback will directly shape the product roadmap. You will train customers, earn their trust, and represent eyesAtop at the highest standard in front of military, border security, and government decision-makers.
The role requires frequent domestic and international travel to customer sites and demonstration events.
What you'll do
  • Own all technical and engineering aspects of on-site demonstrations and field deployments: system transport, assembly, configuration, integration, and pre-event validation
  • Plan and execute pre-demonstration test sequences covering hardware, software, RF links, networking, and drone operations to ensure system readiness before every event
  • Serve as lead engineer during live demonstrations and customer engagements, providing real-time technical support to business development and Go-To-Market teams and responding to unexpected issues on the spot
  • Deploy, commission, and configure eyesAtop systems at customer sites, including network setup, RF communication links, hardware bring-up, and software configuration
  • Train customer operators and technical staff on system operation, maintenance, and best practices, adapting training programs to audience background and mission context
  • Provide ongoing technical support to fielded customers, diagnosing and resolving issues remotely and on-site as needed
  • Operate drones during demonstrations and field activities, ensuring safe and effective flight in coordination with operators and site safety requirements
  • Maintain detailed records of system configurations, known issues, and field incidents, and translate hands-on experience into clear, structured feedback for engineering and product teams
  • Stay current with all system versions, firmware updates, and configuration changes; maintain field documentation and deployment guides in sync with the latest platform state
  • Collaborate closely with engineering, product, and business development and Go-To-Market teams, acting as the primary voice of the customer inside the company

Requirements
  • B.Sc. in Electrical Engineering, Computer Engineering, Systems Engineering, or equivalent practical experience
  • 3+ years of hands-on experience in field engineering, systems integration, technical support, or field operations in a defense, aerospace, or autonomous systems environment
  • Strong technical foundation spanning software, hardware, RF communications, and networking; comfortable diagnosing and resolving complex, multi-domain issues in the field
  • Experience with RF communication systems, wireless links, and network setup in operational environments
  • Hands-on experience with operating systems (Windows, Linux, or macOS), command-line tools, and scripting for diagnostics and configuration
  • Proven ability to operate calmly and effectively under pressure, in high-visibility environments with limited support
  • Strong understanding of drone and UAV systems, including operational concepts, system components, and mission workflows
  • Excellent communication and interpersonal skills; comfortable engaging directly with military officers, government officials, and senior customer stakeholders
  • Willingness and ability to travel frequently, domestically and internationally, including to austere or remote environments
  • Eligible to obtain a US security clearance

Strong fit if
  • You have military background as a drone operator, UAS technician, or field engineer in a combat or operational unit
  • You have experience supporting live military demonstrations, field exercises, or government customer evaluations
  • You have held an active US security clearance
  • You have experience with multi-drone systems, fleet operations, or autonomous UAS platforms
  • You are a licensed drone pilot (FAA Part 107 or military equivalent) with real operational flying experience
  • You have experience with tactical networking, mesh radio systems, or military communication protocols
  • You are fluent in reading schematics and comfortable performing basic hardware repairs or modifications in the field
  • You have worked as the sole technical owner on a customer site, without backup, and made it work

Compensation: $150,000 - $180,000 base salary

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