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Field Support Engineer Jobs in New York (NOW HIRING)

WAZER

Hardware Support Engineer

Yonkers, NY · On-site

As a Tier 2 Hardware Support Engineer, you are the bridge between our users and our engineering ... field service role, ideally dealing with complex hardware (CNC, 3D printers, robotics, or ...

Pellera

Senior Support Engineer

Manhattan, NY · On-site

Senior Support Engineer Position Location: On-Site, Manhattan - New York Schedule: 8 hrs. Monday ... Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Innova Solutions, Inc

L2 Support Engineer

Manhattan, NY · On-site

$50 - $55/hr

A client of Innova Solutions is immediately hiring for a " L2 Support Engineer " Position type ... fields. Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes (2024

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

... field. This requirement is a minimum and cannot be substituted by work experience alone. What You ... Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field ...

Made4net

Application Support Engineer

Teaneck, NJ · On-site

$70K/yr

Application Support Engineer Department: PS SCE - FMS Employment Type: Full Time Location: Teaneck ... field, or an equivalent combination of education and hands-on experience. * 1-3 years of hands-on ...

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Field Support Engineer information

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How much do field support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for field support engineer in New York is $31.86, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.95 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

How much do field support engineers make?

Field support engineers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and the complexity of the technical environment they support.
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $66,274 per year, or $31.9 per hour.

Field Service Engineer

HEIDELBERG ENGINEERING INC

New York, NY

Full-time

Posted 22 days ago

Job description

JOB TITLE: Field Service Engineer - New York/New Jersey JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert level field service repairs in a diagnostic medical technology environment.

This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field to bring advanced repair procedures to the current field service team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide high priority site visits to diagnose, troubleshoot and repair system problems, perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software. Provide telephone and remote technical support to resolve equipment related problems.

Accurately report failure and repair data through company systems and to appropriate personnel. Maintain clinical and technical knowledge to stay current with technology and product applications. Follow up on customer concerns and bring issues to resolution.

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