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Field Support Engineer Jobs in New York (NOW HIRING)

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field ...

Cognition

AI Support Engineer

New York, NY · On-site

As an AI Support Engineer, you will be responsible for resolving complex technical issues for ... Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

Perform and support field services for customers: installations, upgrades, break-fix and expansions ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

VAST Data

Customer Support Engineer

New York, NY · On-site

Perform and support field services for customers: installations, upgrades, break-fix and expansions ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

Reworld

Plant Support Engineer

Florham Park, NJ · On-site

... Supports field activities on construction projects and provides guidance on electrical design ... Minimum 4+ years engineering experience in electrical power distribution. PE License is preferred ...

Reworld

Plant Support Engineer

Florham Park, NJ

... Supports field activities on construction projects and provides guidance on electrical design ... Minimum 4+ years engineering experience in electrical power distribution. PE License is preferred ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

... field. This requirement is a minimum and cannot be substituted by work experience alone. What You ... Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

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Field Support Engineer information

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How much do field support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for field support engineer in New York is $31.86, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.95 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

More about Field Support Engineer jobs
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What job categories do people searching Field Support Engineer jobs in New York look for? The top searched job categories for Field Support Engineer jobs in New York are:
What are popular job titles related to Field Support Engineer jobs in NY? For Field Support Engineer jobs in NY, the most frequently searched job titles are:
Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,274 per year, or $31.9 per hour.

Product Support Engineer

Sunbird Software Inc.

Piscataway, NJ • On-site

$50K - $80K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.
Essential duties and responsibilities
  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications
  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills
A candidate with any of the following will be at an advantage:
  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested?
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

Apply