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60 Hid Global Field Support Engineer Jobs Hiring Near You

ValvTechnologies

Field Support Engineer

Houston, TX · On-site

Job Title: Sr. Field Support Engineer Experience Required: 8-10 years of product application experience Reports To: Engineering Director Role Summary We are seeking a highly experienced Field Support ...

Assa Abloy

Senior Firmware Engineer

Eden Prairie, MN · On-site

$121K - $161K/yr

... HID Global is a global leader in secure card issuance innovation. As our Senior Firmware Engineer , you'll support HID's success by: * Analyzing and evaluating embedded solution requirements ...

Assa Abloy

Senior Systems Engineer

Salt Lake City, UT · On-site

$100K - $137K/yr

... supported with scalable solutions. The ideal candidate is proactive, detail-oriented, and ... At HID Global, we understand that no person, device, or workplace can go unprotected. This ...

ASSA ABLOY

Senior / Staff Firmware Engineer

Eden Prairie, MN · On-site

$121K - $161K/yr

... HID Global is a global leader in secure card issuance innovation. As our Staff Software Engineer, you'll support HID's success by: * Analyzing and evaluating platform software solutions requirements ...

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Celersoft

Field Support Engineer

Vancouver, WA · On-site

$50 - $60/hr

Field Support Engineer Vancouver, WA Key Responsibilities Create, test, maintain, update, and support standard Windows desktop and laptop images. Review and develop standardized endpoint images ...

Quecon

Field Support Engineer

Washington, DC · On-site

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in ...

Node.Digital

UC Field Support Engineer

Irving, TX

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

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80% of people say they often feel stressed out at work.
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40% of people report they don’t enjoy their job.
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50% of people report that they wouldn’t recommend working with their immediate team to a friend.
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Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
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In the last year, 60% of people report not being given support to advance their career here.
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100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
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Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
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Field Support Engineer

ValvTechnologies

Houston, TX • On-site

Full-time

Re-posted yesterday

Job description

Job Title: Sr. Field Support EngineerExperience Required: 8-10 years of product application experience
Reports To: Engineering Director
Role SummaryWe are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. We are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. This is a high-visibility role where your work will be seen and valued across the organization. You'll be in the front and center, solving real-world problems that directly impact on customer success and company reputation.
Key Responsibilities
1. Technical Troubleshooting & Field Issue Resolution
      • Lead end-to-end field issue investigations, from initial intake through final resolution.
      • Replicate field failure modes in controlled or simulated environments to isolate root causes.
      • Partner directly with Product Engineering and R&D to validate fixes and deploy permanent solutions.
      • Operate autonomously, exercising sound engineering judgment given the high variability of field conditions.

2. Customer Quality Assurance (CQE Functions)
      • Manage customer complaint documentation, ensuring accuracy and traceability.
      • Perform formal root cause analysis (RCA) using industry-standard methodologies (e.g., 8D reports).
      • Drive corrective and preventive actions (CAPA), closing loops with both customers and internal teams

3. Process Improvement & Collaboration
      • Develop scalable processes where possible, while avoiding false standardization that ignores real field variability.
      • Provide structured product improvement feedback to Design and Product Engineers based on field trends.
      • Mentor junior engineers indirectly by absorbing the most complex, ambiguous cases to balance team workload.

Qualifications & Experience
Required:
      • BS Mechanical Engineering or equivalent degree
      • 8-10 years of hands-on product application experience (field support, application engineering, or quality engineering).
      • Knowledge of various materials, especially grades of steel and alloys
      • Proven ability to manage complex technical issues with minimal supervision (no fixed script or template).
      • Deep experience with RCA methodologies (8D, Fishbone, 5 Whys, etc.).
      • Strong technical writing skills for complaint documentation and formal reports.
        Preferred:
      • Understanding of various International Standards relating to ball valves preferred, such as API 6A, API 6D, ASME
      • Ability to use engineering design and analysis tools, as well as Microsoft Office software and other productivity tools; understanding of AutoCAD 2D and SolidWorks 3D
      • Project Management experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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