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Field Support Engineer Jobs (NOW HIRING)

Synoptek

Field Support Engineer II

Las Vegas, NV · On-site

The Field Support Engineer II is responsible for delivering onsite support, building strong client relationships, and ensuring customer satisfaction through effective ticket management and technical ...

SAIC

Senior Field Support Engineer

Colorado Springs, CO

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Senior Field Support Engineer to join our team in Colorado Springs, CO. The Indicium Product Office is seeking candidates to represent and operate Network ...

SAIC

Senior Field Support Engineer

Colorado Springs, CO

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Senior Field Support Engineer to join our team in Colorado Springs, CO. The Indicium Product Office is seeking candidates to represent and operate Network ...

PDF Solutions

Senior Field Support Engineer

Phoenix, AZ

$70K - $110K/yr

Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team ...

PDF Solutions

Senior Field Support Engineer

Phoenix, AZ · On-site

$70K - $110K/yr

Role Summary PDF is seeking an experienced Field Service Engineer to provide client support for PDF's advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team ...

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How much do field support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for field support engineer in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What are Field Support Engineers?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What engineer can make $500,000 a year?

While most field support engineers earn less than $200,000 annually, some senior or specialized engineers with extensive experience, certifications, and advanced skills in high-demand industries can reach or exceed $500,000 per year, often through bonuses, profit sharing, or consulting roles. Achieving this level typically requires a combination of technical expertise, leadership, and working in lucrative sectors such as technology or telecommunications.

What are the key skills and qualifications needed to thrive as a Field Support Engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by Field Support Engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What Does a Field Support Engineer Do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

More about Field Support Engineer jobs
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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

Field Support Engineer

Tata Consultancy Service Limited

Denver, CO • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Must Have Technical/Functional Skills
  • Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.

Roles & Responsibilities
  • Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Must have reliable transportation and clean driving history
  • Travel to Various sites on demand basis would be required.
  • Ability to set up, configure and add all hardware.
  • Assist client internal IS technicians with large IMACs
  • Break-fix & IMAC support, periodic maintenance
  • Provide technical support to end-users via telephone and in person.
  • Assist coworkers in the resolution of end-users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptops, monitors, printers, and other related hardware.
  • Following proper manufactures procedures for ordering parts and returning defective parts.
  • Manage (Service Now) ticket queue constantly throughout the day.
  • Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
  • Diagnose and resolve technical hardware and software issues.
  • Gather information to determine the issue by evaluating and analyzing the symptoms.
  • Partners with other departments to provide technical assistance.
  • Knowledge in handling Wi-Fi and LAN access issues
  • VPN setup and troubleshooting
  • Network authentication issues
  • Identify priorities and redirect problems to appropriate resources.
  • Organize ideas and communicate appropriate messages.
  • Stay current with system information, changes, and updates.
  • Handling all designated workstation installations and updates

Generic Managerial Skills, If any
  • 4+ years of hands-on technical knowledge of laptop and desktop design and software installation.
  • Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 2 to 3 years experience in a break/fix environment. Able to lift heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
  • Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)
  • Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.
  • Printer/Copier experience preferred.
  • Working knowledge of systems hardware, printers, scanners and other peripheral devices.
  • Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.
  • Experience providing IT technical support to senior leaders of an organization.
  • Ability to visualize and troubleshoot complex issues remotely.
  • Highly developed analytical troubleshooting skills.
  • Able to multi-task, work independently with minimal supervision as well as within a team environment.
  • Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Salar y Range-$60,000-$70,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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